front counter manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-oriented Retail Manager with over 28 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft office, internet, etc. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Skills
Merchandise display
Customer assistance
Product processing
Business performance analysis
Driving business growth
Decision-making
Clerical
Microsoft Office
People skills
Multitasking
Basic math
Customer outreach
GPS and map navigation
Product delivery
Understanding of load inventory
Basic automobile mechanic
Fuel safety understanding
Skilled forklift operator
Excellent sense of direction
Pallet jack and hand truck operation
Lifts up to 150 pounds
Supervision
Cargo handling
Equipment operation
Trash removal
Customer service
Leadership
Maintenance & Repair
Flexible
Active listening
Work ethic
Computer skills
Conflict resolution
Training & Development
Product displays
Safety methods
Merchandise stocking
Loss prevention
Friendly, positive attitude
Organization
Credit card payment processing
Customer relations
Microsoft Office expertise
Product organization
Sales expertise
Courteous demeanor
Inbound and Outbound Calling
Shipping and receiving understanding
Retail sales customer service
Customer assistance
Payment processing
Cash management
Cash counting machine operations
Merchandise restocking
Staff mentoring
Cash drawer balancing
Cash register operation
Ordering and stocking
Security monitoring
Coin counting
Returns and exchanges
Credit and cash transactions
Issue resolution
Hand tools
Interior vacuuming
Exterior washes
Window and windshield cleaning
Engine cleaning
Spot and stain removal
Power and hand tools
Paint mixing
Experience
Front Counter Manager, 11/2008 to 03/2021 Amazon Flex – Auburn, WA,
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Maintained records related to sales and placed special orders for desired items.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Reduced process lags by effectively managing [3] staff to ensure optimal productivity.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Achieved sales goals and business objectives by motivating staff.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Hired, trained, supervised and motivated team of [3] retail professionals to provide knowledgeable and fast service to every guest.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Delegated tasks to employees based upon individual strengths and experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Processed credit card payments and counted back change and currency with [100]% accuracy rate.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Checked inventory system to locate items at other stores, improving sales rates.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Sanatation Worker, 09/2007 to 09/2008 Ruiz Foods – City, STATE,
Followed company, safety and performance requirements at all times.
Utilized equipment like forklift, Floor cleaning machine and high pressure equipment with cleaning chemicals in it to clean the factory machines down at night in the correct manner.
Organized and cleaned work areas for safety and professional appearance.
Pitched in to assist supervisors and to handle various tasks.
Delivery Driver, 10/1993 to 03/2006 Service Parts Co – City, STATE,
Assisted do-it-yourself customers between deliveries, including reading codes from customer's automobile and willingly and effectively installing wipers blades, batteries and light bulbs.
Logged deliveries and pickups , loaded truck with parts to be delivered, unloaded merchandise for customers and dropped off sales fliers.
Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
Pulled and reviewed daily customer tickets to successfully fulfill orders.
Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Obtained signatures needed to complete and process all paperwork efficiently.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Completed daily pre-trip inspection checklist before first delivery.
Contacted customers prior to delivery to coordinate delivery times.
Presented customers with bills and receipts and collected payments for goods delivered.
Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Education and Training
High School Diploma: , Expected in 05/1987 to Denison High School - Denison, TX GPA:
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