Front Counter Resume Example
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FRONT COUNTER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities.
Skills
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Experience
Excela HealthGreensburg , PAFront Counter03/2019 to 04/2019
- Greeted customers entering restaurant with genuine enthusiasm and warmth, set tables with condiments and utensils, escorted guests to assigned table or booth and presented menus.
- Maintained supplies of clean linens, silverware, glassware, dishes and trays, filled beverage and ice dispensers, stocked cabinets and serving areas and replenished condiments.
- Held doors cheerfully for incoming and departing guests, assisted servers or helped at bar during busy times and served as restaurant brand ambassador during entire customer visit.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Calculated charges, issued table checks and collected payments from customers.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
La Baguette BistroCity , STATEBakery/Deli Supervisor01/2018 to 08/2018
- Organized food items on serving trays and in carry-out packages.
- Verified orders and bagged items for easy transport.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Complied with company service standards, including inventory and cash control procedures.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Monitored andcounted food stock and supplies to reorder on time.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept work areas, utensils and pans cleaned and sanitized.
- Served drinks and prepared specialty beverages.
- Reviewed contents on food trays to check receiving complete order.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Resolved customer concerns and relayed relevant information to supervisor.
- Received food orders from patients and families and explained offerings.
La BrasaCity , STATEHostess Manager04/2014 to 04/2018
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Notified servers after seating parties in section for prompt service.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered telephone to provide establishment information and take party reservations.
Ted’s Cafe EscondidoCity , STATEHostess04/2017 to 10/2017
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered telephone to provide establishment information and take party reservations.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Notified servers after seating parties in section for prompt service.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered customers' questions about hours, seating, current wait time and other information.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Education and Training
High School Diploma05/2016Justice Alma Seeworth Academy , City, State
Some College (No Degree):Architectural EngineeringFrancis Tuttle Technology Center - Reno, City, State
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Resume Overview
School Attended
- Justice Alma Seeworth Academy
- Francis Tuttle Technology Center - Reno
Job Titles Held:
- Front Counter
- Bakery/Deli Supervisor
- Hostess Manager
- Hostess
Degrees
- High School Diploma 05/2016
Some College (No Degree) : Architectural Engineering
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