Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Inventory organization
  • MS Office
  • Customer service
  • Team management
  • First Aid/CPR
  • Direct patient care
  • Regulatory compliance
  • Medication administration
  • Care planning
  • Body mechanics knowledge
  • Organization
  • Communications
Freight Team Associate, 12/2017 to Current
Foot LockerMccomb, MS,
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Transported palettes of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
  • Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.
  • Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
  • Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Palatalized boxes for easy movement and shipment.
Customer Service Representative/Sales Associate, 01/2016 to 06/2017
Aaron's Inc.City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Met or exceeded revenue objectives by promoting seasonal discounts to customers during service, account and sales follow-up calls.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Prepared cash deposit with zero discrepancies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Shift Manager, 12/2012 to 09/2014
Pizza HutCity, STATE,
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations, including supervision and assignment delegation for team members.
  • Handled funds each day in fast-paced restaurant environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Answered phones and took orders.
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Education and Training
Diploma: Practical Nursing, Expected in 7 2020
Southern Crescent Technical College - Thomaston, GA,
High School Diploma: , Expected in 4 2012
Upson-Lee High School - Thomaston, GA
Activities and Honors
  • Student volunteer/ Leadership
  • Helped organize and coordinate activities and events at assisted care facilities with residents.
  • National Honors Society and Beta Club member in high school; Honors graduate.
  • FFA member and Floriculture team competitor in high school.
  • Hard driven softball player for 10 years, recreational and high school.
  • Took certified nursing assistant training classes in high school and received a science of nursing award.
  • Participated in a work force development program while in high school.
  • ServSafe
  • First Aid/CPR

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Resume Overview

School Attended

  • Southern Crescent Technical College
  • Upson-Lee High School

Job Titles Held:

  • Freight Team Associate
  • Customer Service Representative/Sales Associate
  • Shift Manager


  • Diploma
  • High School Diploma

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