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Freight Team Associate Resume Example

Resume Score: 80%

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FREIGHT TEAM ASSOCIATE
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Inventory organization
  • MS Office
  • Customer service
  • Team management
  • First Aid/CPR
  • Direct patient care
  • Regulatory compliance
  • Medication administration
  • Care planning
  • Body mechanics knowledge
  • Organization
  • Communications
Experience
Freight Team Associate|The Home Depot - Thomaston, GA|12/2017 - Current
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Transported palettes of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
  • Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
  • Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.
  • Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
  • Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Palletized boxes for easy movement and shipment.
Customer Service Representative/Sales Associate|Aaron's Inc. - Thomaston, GA|01/2016 - 06/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered inbound calls daily and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Met or exceeded revenue objectives by promoting seasonal discounts to customers during service, account and sales follow-up calls.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Prepared cash deposit with zero discrepancies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Introduced customers to new offerings and updated accounts.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Developed solutions to meet market gaps and drive company sales.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Filled out expense reports for accounting.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
Shift Manager|Pizza Hut - Thomaston, GA|12/2012 - 09/2014
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Cross-trained in every store role to maximize operational knowledge.
  • Increased overall team efficiency and productivity.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations, including supervision and assignment delegation for team members.
  • Handled funds each day in fast-paced restaurant environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Answered phones and took orders.
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Education and Training
Southern Crescent Technical College||Thomaston, GA|Expected in 08/2020Diploma: Practical Nursing
Upson-Lee High School||Thomaston, GA|05/2012High School Diploma
Activities and Honors
  • Student volunteer/ Leadership
  • Helped organize and coordinate activities and events at assisted care facilities with residents.
  • National Honors Society and Beta Club member in high school; Honors graduate.
  • FFA member and Floriculture team competitor in high school.
  • Hard driven softball player for 10 years, recreational and high school.
  • Took certified nursing assistant training classes in high school and received a science of nursing award.
  • Participated in a work force development program while in high school.
Certifications
  • ServSafe
  • First Aid/CPR
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Home Depot
  • Aaron's Inc.
  • Pizza Hut

School Attended

  • Southern Crescent Technical College
  • Upson-Lee High School

Job Titles Held:

  • Freight Team Associate
  • Customer Service Representative/Sales Associate
  • Shift Manager

Degrees

  • Diploma : Practical Nursing
    High School Diploma

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