Freight Team Associate Resume Example The Home Depot

FREIGHT TEAM ASSOCIATE

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Inventory organization
MS Office
Customer service
Team management
First Aid/CPR
Direct patient care

Regulatory compliance
Medication administration
Care planning
Body mechanics knowledge
Organization
Communications

Experience

Freight Team Associate|The Home Depot - Thomaston, GA|12/2017 - Current

Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
Transported palettes of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.
Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Contributed ideas on ways to improve or optimize warehousing procedures.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Protected items by wrapping in cling film, padded moving blankets and tape.
Palletized boxes for easy movement and shipment.

Customer Service Representative/Sales Associate|Aaron's Inc. - Thomaston, GA|01/2016 - 06/2017

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Answered inbound calls daily and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Met or exceeded revenue objectives by promoting seasonal discounts to customers during service, account and sales follow-up calls.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Reviewed account and service histories to identify trends and issues.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Prepared cash deposit with zero discrepancies.
Sold various products by explaining unique features and educating customers on proper application.
Prepared and processed contracts and order forms for new and existing customers.
Landed new customer accounts through effective customer service and powerful cold-calling scripts.
Introduced customers to new offerings and updated accounts.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Developed solutions to meet market gaps and drive company sales.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Filled out expense reports for accounting.
Answered customers' questions and addressed problems and complaints in person and via phone.

Shift Manager|Pizza Hut - Thomaston, GA|12/2012 - 09/2014

Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Cross-trained in every store role to maximize operational knowledge.
Increased overall team efficiency and productivity.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed day-to-day operations, including supervision and assignment delegation for team members.
Handled funds each day in fast-paced restaurant environment.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Answered phones and took orders.
Developed and maintained exceptional customer service standards.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.

Education and Training

Southern Crescent Technical College||Thomaston, GA|Expected in 08/2020Diploma: Practical Nursing

Upson-Lee High School||Thomaston, GA|05/2012High School Diploma

Activities and Honors

Student volunteer/ Leadership
Helped organize and coordinate activities and events at assisted care facilities with residents.
National Honors Society and Beta Club member in high school; Honors graduate.
FFA member and Floriculture team competitor in high school.
Hard driven softball player for 10 years, recreational and high school.
Took certified nursing assistant training classes in high school and received a science of nursing award.
Participated in a work force development program while in high school.

Certifications

ServSafe
First Aid/CPR

Resume Overview

Companies Worked For:

The Home Depot
Aaron's Inc.
Pizza Hut

School Attended

Southern Crescent Technical College
Upson-Lee High School

Job Titles Held:

Freight Team Associate
Customer Service Representative/Sales Associate
Shift Manager

Degrees

Diploma : Practical Nursing
High School Diploma

Freight Team Associate Resume Example

Resume Score: 80%

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