I am seeking a challenging position with a desire to succeed and self motivation to lead the way. My expertise in computers (hardware and software), networking technology and customer service provides a broad-based yet specific knowledge of how each functions to satisfy a customer's unique needs. Three years of experience working in a help desk and technical support role Exceptional teamwork, leadership and customer service skills Demonstrated ability to quickly diffuse heated customer situations Trained others in the use of applications and in technical support methods Excellent troubleshooting and logical problem solving skills Expert in troubleshooting and maintaining a business's server and integrated computer systems. Operating Systems: Windows (all variants), Apple, Linux, Unix, and Ubuntu operating systems. Applications: Microsoft Office Suite, Adobe Creative Suite, SAP, MAXIMO, Blackberry, and managing a store's inventory using any other systems. Personal Skills Exceptional ability to learn new information and related requirements quickly. Able to work independently as well as part of a team to complete complicated projects under critical time constraints. Extensive customer service experience. Logical thinker with intuitive skills to understand and assess the needs of others. Positive thinking applied to work habits and completion of projects. Organized, efficient, able to multitask and complete assignments efficiently under pressure. Demonstrated skills to answer technical questions with different degrees of computer skills. Skilled at analytical problem solving. Excellent verbal and written communication skills. Fork Lift trained and experienced.
Fred MeyerSumner, WAFreight Handler & Department Head
Responsible for keeping items in stock in the Toy, Sports, and Automotive sections of the home department.
Scanned items that were not in stock and ordered items from the distributor.
Reset shelves to company standard during seasonal changes and set products to match companywide plan.
Kept inventory of items in the stockroom and created reports for the manager's control.
Re-organized and enhanced the efficiency of the stockroom.
Maintain and manage inventory reports.
Maintain positive relations with management and team members to ensure smooth work flow.
Prince TelecommunicationsSumner, WADispatcher/Trafficker
Assist Comcast, Time-Warner Cable, and Charter Communication's technicians in completing time framed appointments with customers Route technician's jobs at the beginning of their shift to insure optimal use of time and least amount of driving to make multiple time frames and guarantee customer satisfaction Assign jobs that have been reallocated to our group for our technicians in the field to complete Communicate with customers and relay any additional information the technician needs in order complete entire work order.
If needed reroute jobs from one technician to another in case of emergency or technician running late.
Work with technicians to make sure all equipment and services are working correctly before completing word order.
Some additional signals are required to be sent to equipment before services with begin working correctly.
Familiar with all equipment used by technicians in order to assist with all tasks required to be completed by technician in order to complete work orders.
U-HaulNorth Auburn, WACustomer Service Representative
Assisted customers with renting equipment, purchasing boxes and other items to help with a move, and help them connect trailers to their vehicle.
Maintained equipment, made repairs, cleaned and conducted safety inspections prior to customer use.
Responsible for opening and closing store location ensuring the showroom is cleaned, stocked and ready for customers to make transactions and rentals.
Inspected and prepared storage units for rental.
Time Warner CableColorado Springs, COCustomer Service Representative
Answered phone calls from cable subscribers in the Los Angeles area regarding their services.
Provided information to customers on all questions ranging from product pricing and sales to outage information.
Reported information to field technicians about service upgrades, outages, installations and cancellations.
Resolved issues with customer's services not working by walking them through troubleshooting steps to fix the issue.
VOLT Technical ServicesColorado Springs, COTier 2 Help Desk Technician
Helped Desk Support for New York Department Of Education on a wide range of applications and products.
SAP, MAXIMO, Blackberry, Microsoft Windows 2000 and XP Operating Systems.
Audix and Intuity voice mail systems.
CISCO Call Manager, AS/400 mainframes.
Supported Fujitsu, Dell, and HP hardware.
Local and Network Printer support.
Provided a "first call resolution" to 85% of all help desk requests.
Answered technical questions regarding software products and their requirements within related industries.
Investigated issues reported by customers and dealers in a timely and efficient manner.
Performed data conversions and repairs of customer data in order to meet specified program requirements.
Identified and resolved network and LAN/WAN configuration issues.
Worked with Management on team Quality Assurance.
Created documentation on policy and procedures.
Worked with OVSD, Remedy, and Magic to create and resolve tickets.
Falcon High SchoolUnited States Air Force Technical Training Keesler AFB Biloxi, MS
Network Administration & Cryptographic Cipher Specialist
Air Force, AS/400, Automotive, Cable, CISCO, closing, hardware, customer satisfaction, Cipher, Dell, documentation, driving, help desk, HP, inventory, LAN, Magic, mainframes, Microsoft Windows 2000, word, Network Administration, Network, Operating Systems, pricing, Printer, purchasing, Quality Assurance, repairs, safety, sales, SAP, Technical Training, technician, phone, troubleshooting, upgrades, voice mail, WAN