Experienced with over 4 years of experience in Merchandising. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Accomplishments
Have won employee of the month 3 months in a row. Trained Managers, Assistant managers, as well as Store manangers.
Supervised team of 6 staff members.
Collaborated with team of 70 in the development of the build of the store.
Skills
Shipping documents preparation
Shipping method determination
Pickup arrangements
Cargo unloading
Merchandising
Customer service
Basic math
Responsible
Data management
Multitasking abilities
Compassion
Self-motivated professional
Microsoft Office
Computer skills
Organization and Time management
Training & Development
Work History
09/2016 to 10/2020
Freight Flow SuperviserOllie's Bargain Outlet – City, STATE,
Performed lead role in customer service by handling customer complaints and requests, approving checks and issuing refunds.
Monitored area activities by observing customer traffic flow and maintaining coverage of checkout lanes.
Assisted clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks and answering employee questions.
Reached, lifted and maneuvered objects of varying dimensions and weights up to [Number] pounds.
Monitored cashier money handling procedures and assisted with scan system procedures.
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Participated in team-building activities to enhance working relationships.
Improved operations through consistent hard work and dedication.
Carried out day-day-day duties accurately and efficiently.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2012 to 03/2016
Clerk CashierLN Food Mart – City, STATE,
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Maintained cash drawer of $275.00 or more per shift.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
08/2008 to 01/2012
Management SecretaryD&J Home Repair – City, STATE,
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Investigated and resolved departmental non-conformances.
Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Reviewed shift reports to understand current numbers and trends.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Partnered with vendors and suppliers to effectively manage and budget.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Drafted invoices for completed work.
Trained new employees on proper protocols and customer service standards.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Secretary Duties
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Transcribed phone messages and relayed to appropriate personnel.
Organized and updated schedules for executives.
Promoted team productivity by keeping supplies organized and well-stocked.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed filing system, entered data and completed other clerical tasks.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Maintained clean reception area to promote positive, professional environment for clients.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and implemented standard operating procedures for records handling.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
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