, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced with over 4 years of experience in Merchandising. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Have won employee of the month 3 months in a row. Trained Managers, Assistant managers, as well as Store manangers.
- Supervised team of 6 staff members.
- Collaborated with team of 70 in the development of the build of the store.
- Shipping documents preparation
- Shipping method determination
- Pickup arrangements
- Cargo unloading
- Merchandising
- Customer service
- Basic math
- Responsible
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- Data management
- Multitasking abilities
- Compassion
- Self-motivated professional
- Microsoft Office
- Computer skills
- Organization and Time management
- Training & Development
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09/2016 to 10/2020 Freight Flow Superviser Ollie's Bargain Outlet – City, STATE,
- Performed lead role in customer service by handling customer complaints and requests, approving checks and issuing refunds.
- Monitored area activities by observing customer traffic flow and maintaining coverage of checkout lanes.
- Assisted clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks and answering employee questions.
- Reached, lifted and maneuvered objects of varying dimensions and weights up to [Number] pounds.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2012 to 03/2016 Clerk Cashier LN Food Mart – City, STATE,
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $275.00 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
08/2008 to 01/2012 Management Secretary D&J Home Repair – City, STATE,
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental non-conformances.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Trained new employees on proper protocols and customer service standards.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Secretary Duties
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained clean reception area to promote positive, professional environment for clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and implemented standard operating procedures for records handling.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Expected in 01/2017 GED:
Titusville High School - Titusville, FL
GPA:
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