Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced with over 4 years of experience in Merchandising. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.


Have won employee of the month 3 months in a row. Trained Managers, Assistant managers, as well as Store manangers.

  • Supervised team of 6 staff members.
  • Collaborated with team of 70 in the development of the build of the store.
  • Shipping documents preparation
  • Shipping method determination
  • Pickup arrangements
  • Cargo unloading
  • Merchandising
  • Customer service
  • Basic math
  • Responsible
  • Data management
  • Multitasking abilities
  • Compassion
  • Self-motivated professional
  • Microsoft Office
  • Computer skills
  • Organization and Time management
  • Training & Development
Work History
09/2016 to 10/2020
Freight Flow Superviser Ollie's Bargain Outlet City, STATE,
  • Performed lead role in customer service by handling customer complaints and requests, approving checks and issuing refunds.
  • Monitored area activities by observing customer traffic flow and maintaining coverage of checkout lanes.
  • Assisted clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks and answering employee questions.
  • Reached, lifted and maneuvered objects of varying dimensions and weights up to [Number] pounds.
  • Monitored cashier money handling procedures and assisted with scan system procedures.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Carried out day-day-day duties accurately and efficiently.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2012 to 03/2016
Clerk Cashier LN Food Mart City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Maintained cash drawer of $275.00 or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
08/2008 to 01/2012
Management Secretary D&J Home Repair City, STATE,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Investigated and resolved departmental non-conformances.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Reviewed shift reports to understand current numbers and trends.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drafted invoices for completed work.
  • Trained new employees on proper protocols and customer service standards.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Secretary Duties
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized and updated schedules for executives.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and implemented standard operating procedures for records handling.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Expected in 01/2017
Titusville High School - Titusville, FL

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School Attended

  • Titusville High School

Job Titles Held:

  • Freight Flow Superviser
  • Clerk Cashier
  • Management Secretary


  • GED

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