(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Conscientious Department Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
  • Eight weeks of schooling for Assistant Manager Training
  • Attention to detail
  • Very good organizational skills
  • Excellent customer service skills
  • Merchandising


  • Handle stressful situations in a professional manner
  • Customer oriented
  • Opening procedures
  • Goal oriented
Bonny Eagle High , Expected in 1980 High School Diploma : - GPA :
Work History
Lowe's Home Improvement - Freight Flow/Delivery Manager
City, STATE, 07/2008 - Current

2010-2017: Freight Flow/Delivery Manager

  • Keep track of all freight inbound and outbound.
  • Assigned all stockers to designated areas to ensure all freight was stocked by 10:00am daily.
  • Communicate with vendors, distribution center, XPO and customers.
  • Completed all XPO billing weekly.
  • Resolve any complaints and or issues with any of my associates or customers.
  • Completed Master Keyholder duties such as opening up the store and opening all doors for deliveries throughout the day.
  • Resolve all delivery issues from prior day each morning.
  • Account for all appliances that were received from distribution truck, to ensure accuracy of our bill of lading and receive appropriate credits.
  • Make daily calls to delivery customers to confirm next day delivery.
  • Reconciled and completed all  daily reports from day prior to ensure accuracy and resolve any discrepancies.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Maintained all hazardous waste and scheduled for pickups.

2009-2010: Department Manager for Paint & Home Décor

  • Completed weekly employee schedules for both departments.
  • Maintained accurate inventory to avoid shrinkage.
  • Ordered necessary inventory.
  • Assigned daily tasks to be completed for department associates.
  • Assisted customers with paint color matching and mixing.
  • Assisted customers with stock and special order blinds.
  • Train new employees as needed.
  • Ensure associates of the importance of great customer service.

2008-2009: Delivery Manager

  • Called all delivery customers the day prior to confirm date and time of next day delivery.
  • Called all delivery customers the morning of scheduled delivery for accurate time window.
  • Maintained delivery logs.
  • Scheduled all maintenance service for delivery vehicles.
  • Scheduled all DOT inspections.
  • Registered all delivery vehicles each year.
  • Handled all merchandise returns for delivery.
  • Assisted delivery associates and customers daily.
  • These duties for this position also go with my duties as Freight Flow/Delivery Manger during 2010-2017.

Walmart Supercenter - Assistant Manager/Department Manager
City, STATE, 2000 - 07/2008

    2007-2008: Assistant Manager over Apparel, Jewelry & Shoes

    • Completed all employee weekly schedules.
    • Dealt with all customer complaints and or issues.
    • Verified Accounting Office bank deposits daily.
    • Received all inbound trucks daily.
    • Verified that all price changes, floor plans and planograms were completed in a timely manner.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Set weekly meetings with department managers.
    • Assisted cashiers at customer service desk with returns and overrides on registers.

2000-2007: Department Manager over Apparel

  • Maintained department appearance.
  • Completed all necessary price changes.
  • Completed all department planograms and floor plans.
  • Assisted floor associates with stocking freight.
  • Assisted Assistant Managers with associate scheduling.
  • Reconciled and completed all store within a store monthly paperwork.
  • Assigned work lists daily for department associates.

MERRILL'S COUNTRY STORE - Head Cashier/Keyholder
City, STATE, 01/1989 - 2000
  • Opened store daily.
  • Assisted customers with purchases on register.
  • Cooked off menu for convenience store customers.
  • Tagged deer.
  • Assigned fishing licenses.
  • Assisted customers with fueling up vehicles.
  • Stocked shelves and maintained appearance.
  • Cashed payroll checks for customers.
  • Entrusted to handle with accuracy, large quantities of cash daily.
  • Awarded 5 star Cashier after 2 weeks of employment at Walmart.
  • Promoted to Department Manager after 1 month of employment at Walmart.
  • Awarded supervisor of the month during my first month as a department manager for Walmart.
  • During my first year at Lowe's as a Delivery Manager, the store was recognized as number 1 for delivery in the whole company.
  • When I became Department Manager at Lowe's for paint and home décor, the departments had been losing money, I helped the departments increase sales and make a profit.
  • Paint and Home Décor departments had a great inventory during the time I was department manager.

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  • Bonny Eagle High

Job Titles Held:

  • Freight Flow/Delivery Manager
  • Assistant Manager/Department Manager
  • Head Cashier/Keyholder


  • High School Diploma

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