freight coordinator resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Shipment Tracking
Shipment Monitoring
Menu Memorization
Check Payment Processing
Price Memorization
Performance Improvement
Cash Handling
Positive and Professional
Guest Seating
Product Knowledge
Friendly and Outgoing
Store Opening and Closing
Time Management
Money Handling
Product Sales
Energetic Self-Starter
Sales and Marketing
Client Account Management
Merchandise Display
Display Setup
Inventory Tracking
Sales Training
Cash Handling Accuracy
Business Development
Sales Forecasting
Multi-Tasking Strength
Cash Register Operation
Training and Development
Sales Growth
Strategic Planning
Operations Management
Customer Relationship Management (CRM)
Team Motivation
Product and Service Knowledge
Staff Training and Development
Cost Control
Sales Reporting
Data Entry
Scheduling
Credit Card Payment Processing
Competitive and Consumer Market Analysis
Skin-Tone Management
Product Promotion
Color Composition
Customer Consulting
Client Consultations
Sales Strategy
Makeup Application
Social Media Content
Customer Assistance
Sales Processing
Team Training
Customer Engagement
Stock Replenishment
Event Planning
Inventory Counting
POS Systems
Education and Training
Human Resource Instituted Cuba, Expected in 05/2008 ā āGED: - GPA:
Industrial Polytechnic InstituteCuba , Expected in 05/2006 ā āHigh School Diploma: - GPA:
Miami DadeMiami, FL, Expected in ā ā:English-as-a-Second-Language Education - GPA:
Experience
Livingston International - Freight Coordinator Sterling, VA, 03/2023 - Current
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Estimated freight and postal rates to track shipment costs and weights.
Retrieved stored items and traced lost shipments, when necessary.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Used scanners to track parcel information, condition or receipt.
Checked import and export documentation to determine cargo contents.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Conducted inventories and updated database to reflect accurate cargo information.
Directed cargo loading to monitor even distribution of weight.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Baltimore Country Club - Banquet Manager Baltimore, MD, 01/2022 - 03/2023
Reviewed banquet event orders to determine room layouts and schedule staff.
Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Hired and trained staff and new hires according to company policy and regulations.
Communicated with venue personnel to coordinate event logistics.
Interacted with kitchen staff to plan food and beverage logistics.
Organized and laid out buffet equipment, food displays and other items.
Maintained detailed records of stock and reviewed inventory to plan events.
Created schedules for food and beverage service employees.
Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Mentored and coached team of banquet setters and other event personnel.
Prepared and reviewed event budgets with clients and negotiated pricing.
Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
Instructed staff on appropriate equipment disassembly and storage.
Ordered necessary items to meet customer needs and specifications.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Analyzed event expenses and profit potential to inform stakeholders.
Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
Scheduled space or equipment for special programs, meetings and conferences.
Oversaw recruiting, interviews and new employee hiring.
Delegated work to staff, setting priorities and goals.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Responded to and resolved guest issues or complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Built and maintained productive relationships with employees.
Offered guests beverages and refreshments upon check-in.
Coached staff on strategies to enhance performance and improve customer relations.
Gave clear directions to local museums, restaurants and places of interest to patrons.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Input and confirmed reservations for guests.
Transmitted and received messages using telephones or telephone switchboards.
Managed team of front desk agents, supervising personnel in issue resolution.
Assisted guests at check-in, providing information on various services within hotel.
North American Title Company - Sales Representative The Woodlands, TX, 08/2019 - 12/2022
Developed key customer relationships to increase sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Presented products and services to prospective and existing customers to meet client needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Contacted new and existing customers to outline benefits of products.
Fostered relationships with customers to expand customer base and retain business.
Created successful strategies to develop and expand customer sales.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Monitored customer order process and addressed customer issues.
Demonstrated product features to align with customer needs.
Adhered to company initiatives and achieved established goals.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Improved overall customer purchasing experiences to promote steady revenue.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Leveraged CRM system to manage sales activities and track sales performance.
Used CRM database to track referral and appointment data.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Produced sales documents, finalized deals and filed records.
El Pollo Loco Holdings - Assistant Manager Rancho Santa Margarita, CA, 06/2018 - 08/2019
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training and teambuilding activities.
Merritt Athletic Clubs - Server Baltimore, MD, 06/2017 - 08/2018
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Informed customers of daily specials and signature menu items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Garnished dishes and beverages to serve visually appealing menu items.
Responded to ad hoc cleaning duties at end of shift.
Ipic Entertainment - Restaurant Busser Houston, TX, 07/2016 - 06/2017
Cleared tables to maintain high turnover rate and minimize wait times.
Cleared, cleaned and sanitized booth and chair cushions and tables.
Wiped down and cleaned chairs, booths and highchairs.
Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Swept, mopped and removed debris from dining room floors.
Transported filled bus tubs to kitchen dishwashing area.
Served water, coffee and soft drinks and offered refills to promote excellent customer service.
Maintained table settings by removing courses, replacing utensils and refilling beverages.
Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
Maintained table setting by removing courses as completed and replenishing utensils.
Greeted customers to seat patrons at tables according to availability and customer preferences.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Swept and mopped front-of-house and back-of-house floors using various tools.
Notified manager of issues with equipment or breakage.
Shoe Carnival, Inc. - Sales Associate Quincy, IL, 01/2016 - 05/2017
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assessed customer needs to provide assistance and information on product features.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Used technology resources to assist customers in locating and selecting items.
Trained new team members in cash register operation, stock procedures and customer services.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Adhered to company initiatives and achieved established goals.
Increased purchase amounts by cross-selling with similar products.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Obtained signatures for financial documents and internal and external invoices.
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