freight broker agent resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Productive Cargo Agent proudly offering 4 years of comprehensive experience in the air transportation arena. Outstanding logistics skills to move goods of any size or weight by air. Operates forklifts, vans and trucks. In-depth knowledge of all shipping rules and customs clearance regulations.
Skills
Delivery truck direction
Client coordination
Delivery estimations
Freight bills preparation
Troubleshooting
Basic math
Multitasking
Planning
Conflict resolution
Active listening
Communication
Team management
Decision-making
Education and Training
West Islip Senior High SchoolWest Islip, NYExpected in 06/1999 ā āHigh School Diploma: - GPA:
Eastern Suffolk BocesOakdale, NY , Expected in 06/1999 ā āLicensed Cosmetologist:Cosmetology - GPA:
Suffolk Community CollegeSelden, NY, Expected in ā ā:Business - GPA:
Experience
Koch Industries, Inc. - Freight Broker Agent Perdue Hill, AL, 07/2012 - 10/2016
Relayed information between drivers and recipients regarding ETA and potential delays.
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
Determined appropriate licensing requirements and product classification for import and export shipments.
Dispatched information to service providers to schedule freight movement.
Coordinated with freight forwarders to expedite international shipments.
Worked with vendors to obtain optimal prices and delivery schedules.
Obtained and coordinated materials required to meet contract objectives.
Designed and implemented techniques to reduce time and costs required to obtain and move goods.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Conducted research using various media sources to obtain relevant data for staff requirements.
Clippers Of Babylon - Cosmetologist City, STATE, 08/1996 - 12/2002
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
Treated customers to shampooing and head massage to promote loyalty.
Delivered various hair services, including roots and gloss treatment, balayage highlights and toning glaze treatment.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Performed skin consultations, facials, microdermabrasion and acne treatments.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Evaluated client's hair and physical features to determine style and cut plans.
Applied makeup to achieve desired day-to-day and special event looks.
Beautified customers by performing facials and waxing.
Double-checked inventories and staff stocking of treatment and sale areas.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Applied artificial nails or gel-based color to finger- and toenails.
Introduced customers to new fragrances, beauty tools and cosmetics brands to promote items.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Suggested personalized skincare routines for clients, utilized masks and moisturizers and kept skin type and skin concerns in mind.
Collected payment from customers and scheduled next appointments.
Attended in-store product training with vendor representatives to increase product knowledge.
Recommended styles and treatments based on clients' needs and appearances.
Demonstrated artistic techniques and product expertise to educate customers on makeup and skincare products.
Provided comprehensive hair treatments for various types of hair.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Washed, conditioned, cut and styled hair for over [Number] daily clients and maintain high levels of customer satisfaction.
Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Scheduled appointments for customers using internal software system.
Demonstrated cross-selling techniques, product selection for individual customer needs and [Type] application methods in small group and individualized consultations.
Handled cash and credit card payments daily with consistent accuracy.
Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Streamlined cleaning processes for treatment rooms to decrease wait times.
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