Freight Broker Agent Resume Example
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FREIGHT BROKER AGENT
Summary
Organized Community Assistant coordinating multiple tasks to deliver seamless operations. Offering [Number] years in [Type] environments with proven success improving efficiency and effectiveness. Compassionate and empathetic with strong relationship-building and communication skills.
[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Action] and [Action]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.
Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task] Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].
[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Skills
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Experience
04/2019 to Current
Freight Broker AgentKoch Industries, Inc. － Clinton , MA
- Negotiated rates based on current market trends.
- Quoted potential customers on the price of freight brokerage.
- Double checked shipments and according to client orders.
- Acted as a liaison between freight companies and shippers.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including [Task] and [Task].
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized [Type of Software] to compile data gathered from various sources.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Completed [Type] project resulting in [Result].
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Recognized by management for providing exceptional customer service.
08/2017 to 04/2019
Dispatch SupervisorDayton Freight － Jackson , MI
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs by $[Number].
- Mentored, trained and managed team of [Number] employees and offered insight and direction, helping boost overall performance.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Reviewed scope of each project to estimate number of man-hours required.
- Quickly determined locations and needs of [Number] hourly callers to accurately send [Job title] or [Job title] for assistance.
- Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
- Accurately and efficiently responded to over [Number] daily requests.
- Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
- Reviewed [Number] routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Reported delays, accidents, or other traffic and transportation situations.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Learned [Task] and [Task] to support office needs.
- Delivered [Product or Service] to customer locations.
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
04/2015 to 07/2017
Freight Broker AgentKoch Industries, Inc. － Muskogee , OK
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Completed [Type] project resulting in [Result].
- Utilized [Type of Software] to compile data gathered from various sources.
- Achieved cost-savings by developing functional solutions to [Type] problems.
- Collaborated with others to discuss new [Type] opportunities.
- Collaborated in development of [Type] procedures.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks, including [Task] and [Task].
- Attended departmental meetings, providing feedback to enhance future performance.
- Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Earned reputation for good attendance and hard work.
- Delivered [Product or Service] to customer locations.
- Learned [Task] and [Task] to support office needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education and Training
06/2002
Master of Science: Computer And Information SciencesAmerican Software Technologies － City
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Resume Overview
School Attended
- American Software Technologies
Job Titles Held:
- Freight Broker Agent
- Dispatch Supervisor
Degrees
- Master of Science : Computer And Information Sciences
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