Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-
directed problem solver. Strong background in Transportation, customer service, accounting, fraud
detection, and collections. Hard-working team player with great communication skills.
Skills
Microsoft Windows, Microsoft Word, Microsoft Excel, Outlook and Lotus Notes.
Automobiles
Billing
Coach
Coaching
Content
Data base
Delivery
Documentation
Financial
Forms
Inventory
Team Leader
Logging
Logistics
Logistics management
Lotus Notes
Materials
Meetings
Mentor
Mentoring
Microsoft Excel
Outlook
Microsoft Windows
Microsoft Word
Pick
Quality
Risk analysis
Safety
Shipping
Transportation
Validation
Work History
01/2019 to CurrentFreight and Logistic CoordinatorRyder System | Burlington, WA,
Performed all responsibilities in compliance with internal SOPs and external regulations.
Brings compliance issues to the attention of management.
Prepare and schedule shipments with the carriers.
Provide all shipping documentation required, including but not limited to, customs
invoice, sample submission forms, safety statements etc.
Facilitates and coordinates with parcel carriers, couriers, and logistics brokers regarding
all aspects of service, including shipping order placement, order tracking, pre-conditioned
shipping containers/materials, temperature data loggers, and expedited order and
emergency delivery situations.
Establishes operational procedures for activities such as verification of incoming and
outgoing shipments, temperature data logging, and on-time/at-temp delivery performance.
Developed, implemented and enforced SOPs for all aspects of logistics management,
including import and export activities, transportation risk analysis and shipping validation
for products.
Support and oversee daily and ongoing expenses to ensure that financial capital is used
effectively and is fiscally responsible.
Meet cost, productivity, accuracy and timeliness targets.
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Union Pacific Distribution services (UPDS) Omaha, Ne.
01/2016 to 11/2018Logistic Service RepresentativeLoup Logistic | City, STATE,
Managed various intermodal pipelines from pick up to delivery for various business units such as Daimler Freightliner, Fiat Chrysler Automobiles, Mopar, Ford, General Motors, Nissan, Honda, Lear, and Johnson Controls.
Coordinate efforts with suppliers, dray carriers, rail carriers, 3PLs, customs brokers, and customers in Canada, US, and Mexico to ensure timely delivery of JIT freight for assembly line production.
Resolved issues ranging from billing, load shifts, derailments, breakdowns, adequate border crossing documentation, and allocating optimal supply of equipment to carriers and suppliers.
When issues arose brought parties together like dray carriers, rail carriers, and customers to consolidate efforts in order to make on time appointments for JIT (Just in Time Freight).
Proficiently learned customer inventory data base to analyze customers' production needs.
Increased customer satisfaction by resolving [Product or Service] issues.
05/2015 to 12/2015Team LeaderPayPal | City, STATE,
I Lead/Manage teams of 10-18 teammates in Customer solutions to meet
and exceed KDI performance and behavior goals.
Develop and coach teammates to transition into other segments of the
organization through Talent Ready and the internal interview process.
Engage employees through a collaborative environment of direct
communication and best practice sharing.
Coach to daily performance, quality, behavior, and attendance
expectations at an individual and team level using Behavior based
coaching.
Facilitate 1:1's, team learning sessions, stand-ups, and Team Leader
meetings.
Review content with new hire teammates and identify knowledge gaps.
Train teammates on speed of trust and diversity and inclusion.
08/2007 to 08/2015Lead MentorPayPal | City, STATE,
(3 Years 11 Months).
I coached and mentored new hire teammates on the foundation of Setting, Security, Payments contacts which includes: product, process and policy knowledge, call control and budgetary targets.
Identified learning styles and answered questions accordingly.
Reviewed content with new hire teammates and identified knowledge gaps.
Motivated new hires to achieve budgetary target goals.
Delivered feedback and coaching to new hires on their performance and areas of improvement in different segments, Limitation, SPP, etc.
Scheduled and conducted mentoring expectation meetings.
Provided feedback to trainers and team leaders on the new hire training content and process.
Traveled to Malaysia, Lake City, FL, & Hunt Valley, MD as a lead mentor to train and mentor new hires in PayPal's new facilities.
Education
Expected in 06/2012Bachelor's degree | Marketing ManagementBellevue University, Bellevue, NEGPA:
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