Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail- directed problem solver. Strong background in Transportation, customer service, accounting, fraud detection, and collections. Hard-working team player with great communication skills.
  • Microsoft Windows, Microsoft Word, Microsoft Excel, Outlook and Lotus Notes.
  • Automobiles
  • Billing
  • Coach
  • Coaching
  • Content
  • Data base
  • Delivery
  • Documentation
  • Financial
  • Forms
  • Inventory
  • Team Leader
  • Logging
  • Logistics
  • Logistics management
  • Lotus Notes
  • Materials
  • Meetings
  • Mentor
  • Mentoring
  • Microsoft Excel
  • Outlook
  • Microsoft Windows
  • Microsoft Word
  • Pick
  • Quality
  • Risk analysis
  • Safety
  • Shipping
  • Transportation
  • Validation
Work History
01/2019 to Current Freight and Logistic Coordinator Ryder System | Burlington, WA,
  • Performed all responsibilities in compliance with internal SOPs and external regulations.
  • Brings compliance issues to the attention of management.
  • Prepare and schedule shipments with the carriers.
  • Provide all shipping documentation required, including but not limited to, customs invoice, sample submission forms, safety statements etc.
  • Facilitates and coordinates with parcel carriers, couriers, and logistics brokers regarding all aspects of service, including shipping order placement, order tracking, pre-conditioned shipping containers/materials, temperature data loggers, and expedited order and emergency delivery situations.
  • Establishes operational procedures for activities such as verification of incoming and outgoing shipments, temperature data logging, and on-time/at-temp delivery performance.
  • Developed, implemented and enforced SOPs for all aspects of logistics management, including import and export activities, transportation risk analysis and shipping validation for products.
  • Support and oversee daily and ongoing expenses to ensure that financial capital is used effectively and is fiscally responsible.
  • Meet cost, productivity, accuracy and timeliness targets.
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency Union Pacific Distribution services (UPDS) Omaha, Ne.
01/2016 to 11/2018 Logistic Service Representative Loup Logistic | City, STATE,
  • Managed various intermodal pipelines from pick up to delivery for various business units such as Daimler Freightliner, Fiat Chrysler Automobiles, Mopar, Ford, General Motors, Nissan, Honda, Lear, and Johnson Controls.
  • Coordinate efforts with suppliers, dray carriers, rail carriers, 3PLs, customs brokers, and customers in Canada, US, and Mexico to ensure timely delivery of JIT freight for assembly line production.
  • Resolved issues ranging from billing, load shifts, derailments, breakdowns, adequate border crossing documentation, and allocating optimal supply of equipment to carriers and suppliers.
  • When issues arose brought parties together like dray carriers, rail carriers, and customers to consolidate efforts in order to make on time appointments for JIT (Just in Time Freight).
  • Proficiently learned customer inventory data base to analyze customers' production needs.
  • Increased customer satisfaction by resolving [Product or Service] issues.
05/2015 to 12/2015 Team Leader PayPal | City, STATE,
  • I Lead/Manage teams of 10-18 teammates in Customer solutions to meet and exceed KDI performance and behavior goals.
  • Develop and coach teammates to transition into other segments of the organization through Talent Ready and the internal interview process.
  • Engage employees through a collaborative environment of direct communication and best practice sharing.
  • Coach to daily performance, quality, behavior, and attendance expectations at an individual and team level using Behavior based coaching.
  • Facilitate 1:1's, team learning sessions, stand-ups, and Team Leader meetings.
  • Review content with new hire teammates and identify knowledge gaps.
  • Train teammates on speed of trust and diversity and inclusion.
08/2007 to 08/2015 Lead Mentor PayPal | City, STATE,
  • (3 Years 11 Months).
  • I coached and mentored new hire teammates on the foundation of Setting, Security, Payments contacts which includes: product, process and policy knowledge, call control and budgetary targets.
  • Identified learning styles and answered questions accordingly.
  • Reviewed content with new hire teammates and identified knowledge gaps.
  • Motivated new hires to achieve budgetary target goals.
  • Delivered feedback and coaching to new hires on their performance and areas of improvement in different segments, Limitation, SPP, etc.
  • Scheduled and conducted mentoring expectation meetings.
  • Provided feedback to trainers and team leaders on the new hire training content and process.
  • Traveled to Malaysia, Lake City, FL, & Hunt Valley, MD as a lead mentor to train and mentor new hires in PayPal's new facilities.
Expected in 06/2012 Bachelor's degree | Marketing Management Bellevue University, Bellevue, NE GPA:

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  • Bellevue University

Job Titles Held:

  • Freight and Logistic Coordinator
  • Logistic Service Representative
  • Team Leader
  • Lead Mentor


  • Bachelor's degree

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