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freight agent resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills, Training and Certifications
  • Cargo Shipment Inspections
  • Freight Bills Preparation
  • Lost Shipment Tracing
  • PPE Use
  • Planning & Organizing
  • Customer Service
  • Flexible Schedule
  • Reliable & Trustworthy
  • Training & Development
  • People Skills
  • First Aid/CPR
  • Hazmat Certified
  • First Responder
  • Fork Lift Training Certified
  • Fork Lift Certified
  • Active Listening
  • Friendly, Positive Attitude
  • Problem Resolution
  • Computer Skills
  • Good Work Ethic
Summary

I have over 22 years of experience as a Cargo Agent in Las Vegas and Salt Lake City. I am responsible for inspecting, weighing, and entering airway bills for Customers. I have been a station trainer for over 20 years. Training agents on computer systems, conducting inventory, running the fork lift operations, inspection and labeling of freight. I have 2 and a half years in Las Vegas as an Operations Agent. I was in charge of conducting the weight and balance of the aircraft for Pilots, boarding passengers and instructing the ramp and fueler on limits and loading schedules. I spent over 4 years at the Utah Reservations Center taking inbound calls, helping Customers make reservations and resolving Customer complaints. I am devoted to giving every Customer a positive and memorable experience. I am highly-motivated with a desire to take on new challenges. I have a strong work ethic. I am adaptable and have exceptional interpersonal skills. I am adept at working effectively unsupervised and move quickly with mastering new skills.

Education
Expected in 05/1981 to to High School Diploma | Skyline High School, Salt Lake City, UT GPA:
Expected in to to | Aircraft Mechanics Dixie State University, Saint George, UT GPA:
  • Went through the 1st year of Aircraft Mechanics program. Learn the Airframe portion of the program.
Experience
11/2006 to Current Freight Agent Delmar International | Jamaica, IA,
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Inspected and count items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Checked import and export documentation to determine cargo contents.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of Customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
07/2000 to 11/2006 Freight Agent Delmar International | Los Angeles, CA,
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Checked import and export documentation to determine cargo contents.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
02/1998 to 07/2000 Operations Agent Fedex | Cumberland, RI,
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Helped Customers with special needs to board and disembark from aircraft.
  • Protected team members and other staff from harm with diligent enforcement of safety and security measures.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Directed ground crews in loading and unloading of aircraft cargo or baggage.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
01/1994 to 02/1998 Reservations Agent Hilton Grand Vacations | Sedona, AZ,
  • Assisted Customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Delivered exceptional service to every Customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Built and maintained productive relationships with employees.
  • Understood and followed oral and written directions.
  • Promoted high Customer satisfaction by resolving problems with knowledgeable and friendly service.
Accomplishments
  • I served on Gary Kelly's President council for 3 years. I was the first group that start it all in 2014. Is is comprised of Frontline Employees who serve as liaisons for their respective workgroups. We would identify improvement opportunities within the Customer Experience, and give feedback and expertise to existing projects. I was on the team that developed the Hospitality wheel. Welcome, Engage, Serve, Appreciate and Repeat.
  • I attended and completed the Train the Trainer program. This gave us the tools to be better engaged with our new employees. Helping them be successful.
  • I have volunteered for the Station Emergency Plan training with the Salt Lake International Airport. We worked a mock plane accident and worked the Friends and Family room handling all those that were looking for their loved ones.
  • I am part of the Care Team.
  • I was involved in the Local Culture Committee in both Las Vegas and Salt Lake. I organized and participated in the Ronald McDonald House dinners and Christmas decorating. I have been a part of planning the summer Luau station parties.
  • I have volunteered with the "Adopt a school project" program and organized Christmas Employee family parties.
  • As a Cargo facility we have received Cargo Station of the year in Salt Lake City, 3 different years.

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Resume Overview

School Attended

  • Skyline High School
  • Dixie State University

Job Titles Held:

  • Freight Agent
  • Freight Agent
  • Operations Agent
  • Reservations Agent

Degrees

  • High School Diploma

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