Outgoing, motivated, and goal-driven client services specialist with eight years of cumulative experience and consistent advancement in client relations management, employee onboarding and development, and customer service. Skilled at cultivating cross-functional teamwork and streamlining customer service processes in dynamic work environments. I am passionate about connecting with people and matching their needs with tailored solutions, and my experiences have equipped me with a diverse skillset to excel at doing so.
- Built a diverse client network by conducting research to identify needs and goals, and utilized exceptional writing, editing and proofreading skills to produce client-driven solutions.
- Translated complex technical data and market objectives into research-driven, audience-targeted analysis, while fulfilling documentation standards and managing competing deadlines.
- Awarded Maroon Scholar Research Award for developing cross-functional, results-driven research methodologies and delivering cutting-edge solutions to complex problems in high-pressure, deadline-based environments.
- Coordinated multiple research projects simultaneously, exercising exceptional skill in critical problem solving and project management, while managing competing deadlines and fulfilling program standards.
- Collected, organized, and analyzed complex qualitative datasets, while building relationships with research teams and maintaining thorough source documentation.
- Oversaw client relations and managed staff onboarding in a fast-paced, high-volume customer service environment, fostering an inclusive work environment while achieving the highest employee-retention in the region.
- Generated 15% increases in client volume and quarterly sales by partnering with marketing strategists, supporting cross-functional collaboration, and streamlining staffing procedures and customer service training.
- Achieved the highest guest review ratings in the region by developing cross-functional onboarding training in conflict resolution, interpersonal communication strategies, and guest service practices.
- Promoted to training role for streamlining labor acquisition process, increasing client retention ranking, and demonstrating outstanding skill in complaint resolution and customer service.
- Answered phones and guest inquiries, providing outstanding customer service and complaint resolution by effectively identifying, addressing, and following up regarding customer needs and concerns.
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Resume Overview
School Attended
- University Of Chicago
- Western Washington University
- Clark College
Job Titles Held:
- Freelance Writer & Researcher
- Graduate Researcher in the Social Sciences
- Shift Lead
- Floor Staff
Degrees
- Master of Arts
- Bachelor of Arts
- Associate of Arts
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