Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Objective

Outgoing, motivated, and goal-driven client services specialist with eight years of cumulative experience and consistent advancement in client relations management, employee onboarding and development, and customer service. Skilled at cultivating cross-functional teamwork and streamlining customer service processes in dynamic work environments. I am passionate about connecting with people and matching their needs with tailored solutions, and my experiences have equipped me with a diverse skillset to excel at doing so.

Professional Experience
12/2020 to Current Freelance Writer & Researcher Five Guys | Schererville, IN,
  • Built a diverse client network by conducting research to identify needs and goals, and utilized exceptional writing, editing and proofreading skills to produce client-driven solutions.
  • Translated complex technical data and market objectives into research-driven, audience-targeted analysis, while fulfilling documentation standards and managing competing deadlines.
10/2019 to 08/2020 Graduate Researcher in the Social Sciences Imax | Sacramento, CA,
  • Awarded Maroon Scholar Research Award for developing cross-functional, results-driven research methodologies and delivering cutting-edge solutions to complex problems in high-pressure, deadline-based environments.
  • Coordinated multiple research projects simultaneously, exercising exceptional skill in critical problem solving and project management, while managing competing deadlines and fulfilling program standards.
  • Collected, organized, and analyzed complex qualitative datasets, while building relationships with research teams and maintaining thorough source documentation.
09/2016 to 08/2019 Shift Lead Aramark | City, STATE,
  • Oversaw client relations and managed staff onboarding in a fast-paced, high-volume customer service environment, fostering an inclusive work environment while achieving the highest employee-retention in the region.
  • Generated 15% increases in client volume and quarterly sales by partnering with marketing strategists, supporting cross-functional collaboration, and streamlining staffing procedures and customer service training.
  • Achieved the highest guest review ratings in the region by developing cross-functional onboarding training in conflict resolution, interpersonal communication strategies, and guest service practices.
11/2014 to 12/2018 Floor Staff Regal Cinemas | City, STATE,
  • Promoted to training role for streamlining labor acquisition process, increasing client retention ranking, and demonstrating outstanding skill in complaint resolution and customer service.
  • Answered phones and guest inquiries, providing outstanding customer service and complaint resolution by effectively identifying, addressing, and following up regarding customer needs and concerns.
Education
Expected in 08/2020 Master of Arts | Social Sciences University Of Chicago, Chicago, IL GPA:
Expected in 07/2018 Bachelor of Arts | Political Science Western Washington University, Bellingham, WA GPA:
Expected in 06/2014 Associate of Arts | Clark College, Vancouver, WA, GPA:
Skills
  • Customer Service
  • Hiring & Onboarding Processes
  • Client Relations Management
  • Program Coordination
  • Written & Verbal Communication
  • Document & Records Management
  • Strategic Problem Solving
  • Team Leadership

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Resume Overview

School Attended

  • University Of Chicago
  • Western Washington University
  • Clark College

Job Titles Held:

  • Freelance Writer & Researcher
  • Graduate Researcher in the Social Sciences
  • Shift Lead
  • Floor Staff

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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