- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Compliance risk management
- Financial analysis
- Market trends
- Customer service
- Compassion
- Detail-oriented
- Planning and Coordination
- Reading comprehension
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- Self-motivated professional
- Relationship-Building
- Multitasking abilities
- Analytical skills
- Excellent work ethic
- Team building
- Basic math
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Compliance risk management:
Planning and Coordination:
Self-motivated professional:
Personal Shopper, 11/2020 to Current
Giant Eagle – Ravenna, OH,
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consulted with customers on food selections and custom order requests.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Pawnbroker, 06/2016 to 01/2017
Sands Of Kahana – Phoenix, AZ,
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Processed new inventory to ready for stocking on sales floor.
- Assessed quality and value of incoming items and offered customers loans.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Prepared all paperwork, checked identifying information and documented transactions.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Delivery Specialist, 06/2014 to 01/2015
Aaron's, Inc – Jackson, OH,
- Verified load against delivery ticket before beginning every shift.
- Completed and submitted logs and paperwork every day to maintain records.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained accurate logs of all deliveries and trips, proving details to Lead shift at end of each shift.
- Coordinated consistent on-time deliveries of damage-free goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Reported any suspected mechanical issues as quickly as possible.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed all necessary paperwork using neat and legible handwriting.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier, 03/2008 to 04/2010
Floor & Decor – Novi, MI,
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
Associate of Science: Cosmetology, Expected in 03/2010
Regency Beauty Institute - Houston, TX,
GPA:
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