Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Compliance risk management
Financial analysis
Market trends
Customer service
Compassion
Detail-oriented
Planning and Coordination
Reading comprehension
Self-motivated professional
Relationship-Building
Multitasking abilities
Analytical skills
Excellent work ethic
Team building
Basic math
Skills
Compliance risk management
:
Financial analysis
:
Market trends
:
Customer service
:
Compassion
:
Detail-oriented
:
Planning and Coordination
:
Reading comprehension
:
Self-motivated professional
:
Relationship-Building
:
Multitasking abilities
:
Analytical skills
:
Excellent work ethic
:
Team building
:
Basic math
:
Work History
Personal Shopper, 11/2020 to Current Giant Eagle – Ravenna, OH,
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Consulted with customers on food selections and custom order requests.
Loaded and unloaded orders at customer's homes or locations.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Pawnbroker, 06/2016 to 01/2017 Sands Of Kahana – Phoenix, AZ,
Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Checked, organized and displayed inventory attractively to promote patron interest.
Processed new inventory to ready for stocking on sales floor.
Assessed quality and value of incoming items and offered customers loans.
Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Greeted incoming customers and offered to evaluate and assess items for appraisal.
Prepared all paperwork, checked identifying information and documented transactions.
Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Delivery Specialist, 06/2014 to 01/2015 Aaron's, Inc – Jackson, OH,
Verified load against delivery ticket before beginning every shift.
Completed and submitted logs and paperwork every day to maintain records.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Maintained accurate logs of all deliveries and trips, proving details to Lead shift at end of each shift.
Coordinated consistent on-time deliveries of damage-free goods.
Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Reported any suspected mechanical issues as quickly as possible.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Completed all necessary paperwork using neat and legible handwriting.
Completed on-time deliveries by choosing best and most efficient routes.
Cashier, 03/2008 to 04/2010 Floor & Decor – Novi, MI,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Increased sales by offering advice on purchases and promoting additional products.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Education
Associate of Science: Cosmetology, Expected in 03/2010 Regency Beauty Institute - Houston, TX, GPA:
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