Hardworking and reliable person with strong ability in customer service and fast learner, highly organized, proactive, punctual, enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.
Skills
Merchandise restocking
Customer seating
Issue resolution
Customer assistance
Customer greeting
Cash management
Customer service
Training and mentoring
Espresso machine operation
Handling credit transactions
Safe food handling practices
Engaging personality
Speedy and efficient
Active listener
Cash register operation
Conversant in Spanish
Teamwork and collaboration
Solid problem solver
Fluent in Spanish
Inventory management
Prompt table clearance
Check payment processing
Dining customer service
Food safety understanding
Menu knowledge
Liquor, wine and food service
Menu memorization
Price memorization
Safe food handling
Experience
04/2019 to Current
Food Delivery DriverFamily Ymca Of Greater Augusta – Lincolnton, GA,
Carried food in insulated bags to maintain hot or cold temperature.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Recorded weekly hours and mileage for accurate payment.
Documented time of delivery to record completion of order.
06/2019 to 04/2020
ServerWks Restaurant Group – Avondale, AZ,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Partnered with team members to efficiently serve food and beverages.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Rearranged tables and chairs, located or rolled extra silverware and napkins to prepare for large groups.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared and served cold, hot and beverages for guests.
Processed customers' payments and provided receipts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Plated food and ensured plate presentation and food quality were of highest standard.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Greeted newly seated guests quickly and efficiently.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
06/2019 to 04/2020
BaristaBlessing Health System – Macomb, IL,
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained highest standards of conduct and service to support company reputation.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Resolved customer disputes with tact and professionalism.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Received and accurately processed customer payments.
Ordered, received and stocked supplies and retail products.
Properly cleaned all equipment, including coffee machine and all bar spaces and sanitized counters to avoid illness.
Prepared more than 40 drinks per shift and depending on the rush hours with high accuracy and consistently strong customer satisfaction.
05/2019 to 06/2019
Manager, Counter Marthas Country Bakery 175 – City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Led employee performance reviews and discussed improvement strategies with each team member.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Resolved customer issues and concerns quickly to promote better service and keep lines moving.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Prepared food and beverages for customers, placing on trays for quick and easy handling.
Answered questions regarding menu items, assisting customers in making selections.
Education and Training
Expected in 07/2014
High School Diploma: Unidad Educativa Colegio Aplicación - Venezuela, GPA:
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