Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable person with strong ability in customer service and fast learner, highly organized, proactive, punctual, enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

  • Merchandise restocking
  • Customer seating
  • Issue resolution
  • Customer assistance
  • Customer greeting
  • Cash management
  • Customer service
  • Training and mentoring
  • Espresso machine operation
  • Handling credit transactions
  • Safe food handling practices
  • Engaging personality
  • Speedy and efficient
  • Active listener
  • Cash register operation
  • Conversant in Spanish
  • Teamwork and collaboration
  • Solid problem solver
  • Fluent in Spanish
  • Inventory management
  • Prompt table clearance
  • Check payment processing
  • Dining customer service
  • Food safety understanding
  • Menu knowledge
  • Liquor, wine and food service
  • Menu memorization
  • Price memorization
  • Safe food handling
04/2019 to Current
Food Delivery Driver Family Ymca Of Greater Augusta Lincolnton, GA,
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Recorded weekly hours and mileage for accurate payment.
  • Documented time of delivery to record completion of order.
06/2019 to 04/2020
Server Wks Restaurant Group Avondale, AZ,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Partnered with team members to efficiently serve food and beverages.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Rearranged tables and chairs, located or rolled extra silverware and napkins to prepare for large groups.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared and served cold, hot and beverages for guests.
  • Processed customers' payments and provided receipts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
06/2019 to 04/2020
Barista Blessing Health System Macomb, IL,
  • Listened to customer desires and needs to recommend optimal products.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained highest standards of conduct and service to support company reputation.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Resolved customer disputes with tact and professionalism.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Received and accurately processed customer payments.
  • Ordered, received and stocked supplies and retail products.
  • Properly cleaned all equipment, including coffee machine and all bar spaces and sanitized counters to avoid illness.
  • Prepared more than 40 drinks per shift and depending on the rush hours with high accuracy and consistently strong customer satisfaction.
05/2019 to 06/2019
Manager, Counter Marthas Country Bakery 175 City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Resolved customer issues and concerns quickly to promote better service and keep lines moving.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Prepared food and beverages for customers, placing on trays for quick and easy handling.
  • Answered questions regarding menu items, assisting customers in making selections.
Education and Training
Expected in 07/2014
High School Diploma:
Unidad Educativa Colegio Aplicación - Venezuela,
Expected in
Universidad De Los Andes - Venezuela ,

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School Attended

  • Unidad Educativa Colegio Aplicación
  • Universidad De Los Andes

Job Titles Held:

  • Food Delivery Driver
  • Server
  • Barista
  • Manager, Counter


  • High School Diploma
  • Some College (No Degree)

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