Food Delivery Driver Resume Example
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Alexandria (Lexi)Brannon
Professional Summary
Over 4 years of hard work and experience in Sales including food/alcohol sales. 2 years of cannabis/CBD use and knowledge. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic, efficient sales person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cannabis and CBD and training in sales. Extremely motivated to learn, grow and excel in the medical and recreational cannabis industry.
Skills
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Work History
July 2020-CurrentFood Delivery Driver | Food Dudes Delivery | Spearfish , SD
Shipt
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Stayed in constant communication with customer to quickly respond to substitution, delivery, or time updates.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Anticipated customers' questions and complaints and skillfully handled any concerns. Utilize knowledge of the grocery store to suggest preference-based items to ensure the customer's exact needs are met.
- Contact and team with the store personnel if the customer has aspecial instruction that I cannot fulfill, if I have a question, or if an item may be stocked in the back.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays. Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Secured food to prevent loss and maintain freshness during transport. Use thermal bags to ensure the safety of the customer due to food safety temperature reccomendations.
- Practiced friendly and knowledgable customer service throughout the delivery process to ensure the customer's needs are met and to ensure their return to the service.
Doordash
- Maintained an organized, clean and professional vehicle to protect company reputation with customers.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Partnered with multiple local restaurants to handle delivery needs across Toledo, Perrysburg, and Maumee, Ohio.
- Served customers promptly by efficiently collecting and delivering as many as 5 orders per hour. Although, ensuring the restaurant meets the customer's needs before delivering the order could delay the delivery time, this step is extremely necessary, and is more important than orders per hour.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained consistent on-time delivery record with 96% of all orders arriving ahead of schedule.
- Provided customer with constant updates regarding the delivery of their order. This includes traffic updates, substitutions, and waiting time at the restaurant.
- Greet customers in a friendly and safe manner due to Covid-19 regulations. Follow all specific instructions given by the customer, if any.
- Complete delivery safely and in as little time as possible to ensure the return of the customer to the service.
May 2019-March 2020Server Shift Leader | Bd (Becton, Dickinson And Company) | Pensacola , FL
- Completed a list of tasks to start shift including dress code and upselling quiz, brief summary of sales goals per shift, and to prepare salads for the shift.
- Servers managed seating arrangements simultaneously with hostesses in high-traffic, hectic restaurant while maintaining calm, professional demeanor.
- Greeted customers with a friendly, family-like demeanor, suggesting high dollar value menu items. The main goal of Red Lobster was to ensure the guest felt like they were at home but also a five-star restaurant by maintaining stellar customer service. Displayed enthusiasm and promoted favorable service to customers, successfully increasing referrals and walk-in business.
- Maintain excessive and extremely detailed knowledge of all of the seafood, alcoholic beverages, and menu options in general. Utilize this knowledge frequently to educate customers on the meals that are available and the promotions that we are currently celebrating.
- Checked identification to enforce age regulations for alcoholic beverages. Maintain extensive knowledge of the alcohol menu, especially the most popular drinks, including measurements of all of the alcohols, and how to upsell as much as possible.
- Bussed and reset all tables in section per shift, working efficiently to keep dining room and work areas clean. Working as a team with other employees to maintain a clean, safe, and professional environment.
- As an expeditor, I added food items, dishes, beverages and utensils to trays and immediately distributed orders, using the POS to confirm deliveries to correct tables. This includes garnishing meals, organizing dishes on a tray for success, and assigning someone to deliver the order to the table.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Set up and served up to 40 guests at a time with one other server, in a fast paced, busy environment. Ensuring the event is served smoothly and efficiently.
- Prepared food items for customers including some appetizers and all desserts.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing and cash management practices. Handled all cash, credit cards, gift certificates, and change for customers.
- My goal at Red Lobster was to eventually bartend or manage, but poor management led me astray. I was a top server, heavily scheduled based on performance and sales, and trained new servers.
October 2018-April 2019State Tested Nursing Assistant | Life Care Centers Of America | Morristown , TN
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection. Maintained a very clean, safe environment for residents and employees.
- Assisted patients in range-of-motion exercises with the supervision of a Physical Therapist.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse's informed of changes.
- Cared for average of 20 patients per 8 hour shift with one other aide in fast-paced, intense facility, delivering high-quality, efficient support to meet all needs.
August 2016-August 2017Server | Meridian Senior Living | Warrenton , MO
- Worked with POS system to place orders, manage bills, gift cards, and coupons. Collected credit cards, cash and dispensed change for cash transactions for customers.
- Enhanced individual and team operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and glasses.
- Upsold high-profit items such as appetizers, desserts, and bulk items to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Helped customers place orders, explained menu items and suggested items to purchase to take home with them.
- Greeted and maintained relationships with regular customers.
- Served needs of more than 12-15 customers in busy, poorly managed environment.
- Bussed and reset all tables in section per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Completed extensive cleaning tasks after every shift to ensure the cleanliness of the restaurant and safety of our customers.
Education
May 2018High School DiplomaNapoleon High School, City
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Resume Overview
School Attended
- Napoleon High School
Job Titles Held:
- Food Delivery Driver
- Server Shift Leader
- State Tested Nursing Assistant
- Server
Degrees
- High School Diploma
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