Highly successful delivery driver. Effective at handling fast-paced work. Coordinates routes and delivery schedules to maximize efficiency and customer satisfaction. Delights customers consistently and brings in strong referrals and repeat business.
Energetic Delivery Man focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance.
Accomplishments
Resolved product issue through consumer testing.
Skills
Delivery and Shipment Records
Ability to Lift 50 Pounds
Vehicle Safety and Maintenance
Dependability and Honesty
Traffic Laws and Regulations
GPS Navigation
Work History
02/2018 to Current
Food Delivery DriverFood Dudes Delivery – St. Cloud, MN,
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Secured food to prevent loss and maintain freshness during transport.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Stayed in constant communication with dispatching team to quickly respond to delivery updates.
Served customers promptly by efficiently collecting and delivering as many as 8 orders per hour.
Drove as many as 50 miles over 2 hours and consistently achieved high customer satisfaction ratings.
Anticipated customers' questions and complaints and skillfully handled any concerns.
Verified orders prior to completing deliveries to avoid customer complaints.
Logged hours, mileage and order-related activities with company's app to maintain detailed records.
Documented mileage, deliveries, pickups, customer issues and damages.
Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
Reviewed routes and expected delivery time frames to determine order of deliveries.
06/2016 to 12/2019
Quality controlKane Logistics – Fort Smith, AR,
Created and deployed best practices to improve efficiency and reduce defects.
Monitored performance and generated reports detailing quality of product and defect rates.
Evaluated components and final products against quality standards and manufacturing specifications.
Monitored production processes to gain understanding of problematic steps and rectify issues.
Communicated with production team members about quality issues.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Located and investigated production concerns and helped management implement corrective actions.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Repaired faults, reassembled products and completed additional tests.
Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Evaluated items to assign grades and marked quality level, rejection status or acceptance.
Recommended architectural improvements, design solutions and integration solutions.
Coordinated with systems partners to finalize designs and confirm requirements.
Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
Tested and assembled more than $200,000 in product per month.
02/2013 to 05/2016
Call Center RepresentativeFitzsimons Credit Union – Aurora, CO,
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Educated customers on company systems, form completion and access to services.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Recommended products to customers, thoroughly explaining details.
Communicated professionally with colleagues, freelancers and clients.
Optimized customer support by establishing collaborative service environment.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Implemented and developed customer service training processes.
Created and maintained detailed database to develop promotional sales.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promptly responded to inquiries and requests from prospective customers.
Trained new personnel regarding company operations, policies and services.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and provided back up for customer service managers.
Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Expected in 05/2011
High School Diploma: Dewey High School - Dewey, OK GPA:
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