Follow up Loan and Document Specialist Resume Example
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FOLLOW UP LOAN AND DOCUMENT SPECIALIST
Career Focus
Highly efficient mortgage-closing specialist offering over ten years of experience closing and funding conventional and government mortgages.
Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements.
Summary of Skills
Strategic planning Communications audits Value analysis |
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Accomplishments
Exceeded Monthly goals over 79% recovery for Unpaid Debt
100% Accuracy for Loan Saleability to Investors
Professional Experience
03/2014 to Current
Follow up Loan and Document SpecialistCeannate － City , STATE
- Ensure monthly loan goals including rehabilitation money moves up, save current ,retrieve hardship letters, and applications returned Checks and Balances System used daily and bookkeeping Use skip tracing techniques to locate borrowers unwilling to pay on student loans Answer all calls inbound and outbound while ensuring goal of 90 calls daily with Department of Education Customer Service standards Setup up Ach payments and Checking for borrowers to ensure timely payment Fax documents such as Verifications of Employment and Hardship letters Mail and email correspondence to encourage payment of delinquent accounts Resolve client billing problems and rescues accounts receivable delinquency while applying good customer service according to DOE standards Strive for zero complaints/lawsuits for all borrowers serviced Record and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, phone numbers, payment schedules and assisting with rehab submissions Adhere to FDCPA, Privacy Act and all federal and state laws governing the collection agency when in call center and adhering to 100 calls daily Adhere to the U.S Department of Education Statement of Work and FMS guidelines and policies and strive for excellent customer service Verify direct check and credit card payments.
04/2013 to 09/2014
Senior Loan Closer/FunderAmerican Financial Resources － City , STATE
- Schedules loan closings and compiles and type closing documents.
- Review approved mortgage loans to determine what conditions need to be met prior to closing, for Purchase and Refinances of FHA,/VA, Conventional, and Arm loans and sometimes to include Private Mortgage Insurance Call sales team, Title Company to request specified documents, such as receipt of payments of such docs as paid tax bills and homeowners insurance.
- Verify accuracy and consistency of specifications on documents such as title abstract and insurance forms for example UCC Findings, and Co ops and CEMA loans Review, Reconcile, Research, and Approve HUD-1 Statement with correct fees and charges, and complying with TILA and RESPA Coordinate the transaction with the Title Company via phone, email, and Instant message to ensure all questions met regarding closing requirements Proficient with following tight deadlines, prioritize closings on a daily basis to ensure efficient and can take same day closings Initiate fund transfer and cash wires daily Process all incoming inquiries and subsequent resolution is executed to maintain customer service levels Utilize Microsoft Outlook for letters, email correspondence, and disputes on a daily basis Proficient with systems Encompass, Doc Magic, Internet, and Adobe Pro.
01/2010 to 04/2013
Senior Loan Closer/FunderJP Morgan Chase － City , STATE
- Answer all calls inbound and outbound regarding closing process from sales team, Processor, Title agent, Homeowners Agents and Tax assessors Maintain over 100 loans per month in pipeline with sometime 24 hour notice or less mainly in New York Co ops , CEMA's, and Texas loans (send to attorney for review).
- Process and prepare loan closings for retail mortgages Purchase and Refinances review docs to ensure Title was clear and all underwriting conditions met prior to close, list closing conditions and send to title to ensure all parties aware prior to close.
- Balance wire funds with Title before closing and Order all funds before close.
- Achieve and Maintain all departmental cycle time via phone calls and emails to achieve quality service, and volume standards Knowledge of federal and state regulatory requirements to ensure quality and accuracy Review HUD-1 documents for compliance with program guidelines, Ensure Title Companies adhere to Chase policies and procedures Proficient with standard office equipment scanning, email, photocopying, fed ex, regular mail, and UPS for the purpose of sending closing documents and conditions for closing Make sure all funded files were compliant for investor review Be able to answer all closing questions to ensure closing is completed and non one walks from closing table Disburse and send cash wires up to five million to Title Companies and Banks via Closr system, and CFM.
01/2002 to 06/2009
Sales Assistant and Loan SpecialistHSBC － City , STATE
- Maintained over 100% of sales quotas monthly since 2002; consistently achieving sales assistant of the month Be responsible for opening storefront office daily with ADP system and turn on phone system and ensure Sales team adhered to Attendance policy Assist sales manager coordinating administrative work to sales team, prepare itinerary for daily sales meeting; maintain calendar appointments and meetings; procured office supplies; interact with members of staff and customers in a friendly manner Completing audit detail reports; filing all customer documents; answering phones and inquiries of customer and handling all feedback status.
- Take cash and credit payments for home loans and personal loans Create all checks for payment of home loans and payment of all facility bills Perform team clerical filing; preparing spreadsheets and graphs using Excel; composing sales presentations using PowerPoint; ensuring all sales reports maintained using Word composing sales presentations using PowerPoint; ensuring all sales reports maintained using Word and Excel Coordinate closing documentation, analyze loan files providing accurate quality assurance; preparing loan docs using Loan Quest and Word; answering all inquiries related to file; acting as liaison between customer and title company handling all complaints, and verifying all responses to ensure quick, efficient process in a timely manner.
01/1999 to 01/2002
Front Line SpecialistHQ Global Workplaces － City , STATE
- Assist general manager of world's leading executive office suites; coordinating all scheduling of meetings, conference rooms and calendar Answering phones and inquiries of existing and potential customer's feedback and status.
- Answering phones and inquiries of existing and potential customer's feedback and status.
- Make travel arrangements, order lunch, and meet all needs of clients to ensure they feel the high profile status Perm team clerical duties, filing, faxing, scanning, and photocopying all executive staff correspondence distributing all mail correspondence; ensuring travel and all party arrangements complete and accurate; assist manager with even distribution of filing and administrative duties to team evenly Interact with members of staff and customers in a friendly manner; compile and analyze billing reports to ensure accuracy utilizing Excel.
Education
2000
Select One: Business AdministrationCollege of DuPage － City, State
1995
Business Program (Diploma): Business VocationMarie Curie － City, State
Professional Affiliations
Junior Achievement of Chicago
jachicago.org
Skills
Customer Satisfaction, Expense control, Multi-Task Management, Sales, Cold Calling, Credit and Collections, Customer Needs Assessment, Creative Problem Solving, Statement billing,
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Resume Overview
School Attended
- College of DuPage
- Marie Curie
Job Titles Held:
- Follow up Loan and Document Specialist
- Senior Loan Closer/Funder
- Sales Assistant and Loan Specialist
- Front Line Specialist
Degrees
- Select One : Business Administration
Business Program (Diploma) : Business Vocation
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