Fleet Service Clerk Resume Example American Airlines/Envoy Air

FLEET SERVICE CLERK

Summary

Dedicated to increasing security by leveraging personal skills and discipline to maintain thorough approach. Successful at solving problems and reducing conflict with professional demeanor. Experienced in protecting passengers from threats posed by individuals and prohibited items. Skilled in detecting and confiscating contraband, preventing unauthorized access and checking paperwork. Demonstrates good communication and decision-making abilities.

Skills

Customer relations skills
Security station background
Cargo inspections
Behavioral analysis
Hazardous items understanding
Security systems
Team building

Customer service
Team management
Operational improvement
Planning and coordination
Supervision
Organization

Experience

Fleet Service Clerk|American Airlines/Envoy Air - Chicago, IL|11/2015 - Current

Drafted documentation and reports to record freight and cargo weights.
Adhered to safety protocols in directing aircraft departures and arrivals.
Assisted in maintaining seamless flight operations by safely and efficiently completing aircraft maintenance and service at arrivals and departures.
Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
Provided clients with assistance in preparing required travel documents and forms.
Contacted customers to advise on travel conveyance changes and to confirm reservations.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.

Laborer Worker|Sewer Tech - Chicago, IL|03/2009 - 11/2011

Used organizational skills to meet productivity requirements.
Supported construction work by moving and organizing materials to assist Laborers.
Prepared surfaces for construction applications with use of chemical solutions or by physically removing imperfections which could affect smooth finishes.
Advised officials regarding traffic-control measures to protect work site integrity, crew safety, and general public welfare.
Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Planned construction projects by analyzing width and length of areas.
Secured required permits and arranged supplies for each project.
Completed tasks using up-to-date construction tools and machinery.
Logged inventory of materials used to maintain workplace access to supplies.
Assisted distribution of tools, materials and equipment to skilled workers.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Monitored and supported site safety initiatives to protect team members and prevent accidents.
Provided industry insight to coworkers to assist work completion.
Communicated with team members to coordinate efficient, safe work and meet job schedules.
Loaded and unloaded daily shipments, keeping products organized and secure to prevent damage and optimize handling.
Measured, cut and laid out materials based on individual job requirements.
Monitored team member work and assisted with accomplishing objectives.
Maintained clean, safe working environment by removing waste from job site prior to shift completion.

Wireless Sales Associate|U.S Cellular - Chicago, IL|03/2005 - 03/2008

Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Searched store inventory system to find requested product availability.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Used on-site computer systems to access figures and documentation associated with available service plans.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Detailed product features for customers to provide information for best decisions based on personal needs.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Educated customers on product and service offerings.

TSA Agent|Department Of Homeland Security - Chicago, IL|06/2004 - 08/2007

Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Monitored and conducted passenger screening.
Watched each individual to assess demeanor and look for suspicious behavior.
Upheld strong customer service standards while completing screenings.
Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Directed passengers clearly for quick movement through security screening process.
Assessed baggage which triggered alarms to determine whether additional search was warranted.
Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Completed routine and incident-related documentation.
Guarded restricted areas to prevent unauthorized entry.
Documented all security-related situations and submitted in-depth reports to Lead/Supervisor/Manager.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Attended ongoing education in SSI.
Searched individuals and baggage for devices, weapons and other prohibited items.
Surveilled all areas within facility to identify suspicious behavior.
Supervised and mentored team of 5 security officers.
Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.

Education and Training

Straighterline University|Baltimore, MDSome College (No Degree)

DeVry University, Chicago, IL, US|Chicago, ILSome College (No Degree): Information Technology

Gordon Technical High School|Chicago, ILHigh School Diploma

Resume Overview

Companies Worked For:

American Airlines/Envoy Air
Sewer Tech
U.S Cellular
Department Of Homeland Security

School Attended

Straighterline University
DeVry University, Chicago, IL, US
Gordon Technical High School

Job Titles Held:

Fleet Service Clerk
Laborer Worker
Wireless Sales Associate
TSA Agent

Degrees

Some College (No Degree)
Some College (No Degree) : Information Technology
High School Diploma

Fleet Service Clerk Resume Example

Resume Score: 80%

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