Accomplished logistics professional with 10 years' diverse experience in data management and cost efficiency. Oversee supply and maintenance orders to assure accurate inventory according to current usage trends. Administer accounting records and man hours to optimize cost control initiatives
Highlights
Inventory tracking
Budget management
Decisive
Inventory control
Detail-oriented
Results-oriented
Team leadership
Policy/program development
Process improvements
Market growth
Strategic planner
Cost reduction
Flexible
Works well independently
Customer service-oriented
Automotive logistics and procedures knowledge
Staff development/coaching
Problem resolution
Quality assurance
Education
Southern New Hampshire UniversityHooksett, NHExpected in – –Bachelor of Arts:Social Science - GPA:
West Virginia Career CollegeDaytona Beach, FLExpected in 1995 – –Associate of Science:Business - GPA:
Emphasis in Administrative Skills
Sexual Harassment Training
Diversity Training
Management Training
Experience
Horizon Services - Service Professional Milford Mill, MD, 08/2017 - Current
Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
Maximized service levels through hands-on leadership.
Worked in cooperation with front and back of house staff to ensure smooth operations.
Evaluated department conditions and operations to determine strengths and areas for improvement.
Interacted with customers to gauge responsiveness to hospitality and menus.
Maintained the entire look of the restaurant, ensuring that it was clean and inviting at all times.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Assisted all personnel with duties and tasks during high volume periods at the restaurant.
Ran employee development program.
Belmond Ltd - Fleet Logistics Supervisor Santa Barbara, CA, 08/2009 - 03/2013
Reviewed new customer orders and requests and manually entered data into a centralized database.
Conducted qualitative and quantitative analysis of logistics operations.
Oversaw scheduling for the day-to-day activities of 33 transportation employees.
Manually created shipments, assigned drivers and dispatched deliveries.
Completed and followed up on all registration and traffic documents.
Acted as a liaison between logistics, drivers and customers.
Monitored shipments to guarantee on-time delivery.
Oversaw the organizing and product storage in stockyard areas.
Exhibited strategic leadership and foresight in support of long-range growth.
Cedar Fair Entertainment Company - Vehicle Acquisition Supervisor Allentown, PA, 07/2004 - 08/2009
Managed team of five professionals.
Reduced and controlled expenses which saved the company $155,000.00 over several months.
Served as mentor to junior team members.
Defined strategy and business plan for the logistics department.
Increased profits by developing, initiating, and managing the logistics department.
Hired and trained new employees.
Olde Sycamore Golf Plantation - Food and Beverage Manager City, STATE, 01/2002 - 07/2004
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Kristophers Sports Bar - Bar Manager City, STATE, 09/1996 - 10/2001
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff when necessary.
Consistently obtained highest rating from the county health department.
Accomplishments
Increased the on-time deliveries within the first year of employment.
Reduced personnel costs by $155,000.00 over a span of a few months.
Won the Exceptional Achievement Award.
Won the Regional Matrix for on-time deliveries and fleet management
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