Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Seasoned Retail Worker & Barista, ready for any team or business need with strong knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with years of experience. Dedicated to enabling team members to exceed business targets.
- Fluent in English & Spanish.
- Inventory Control
- Sales
- Food Preparation
- Cash Handling
- Employee Training
- Sales Goals
- Cleaning
- Purchasing
- Food Safety
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- Store Management
- Store Operations
- Product Knowledge
- Customer Complaint Resolution
- Strategic Planning
- Relationship-Building
- Good listening skills
- Basic math
- Multitasking abilities
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02/2017 to 12/2017 Fitting Room Operator Golden Entertainment, Inc. – Flintstone, MD,
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Led customers to right aisles and shelves to provide information on available clothing items and accessories.
- Repackaged and tagged returned items for sales floor.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Monitored customers for signs of theft.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
- Used PDT to process customer returns and reticket merchandise.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Welcomed each customer to fitting room with warm smile and kind words.
- Checked fitting room stalls and sorted merchandise to racks.
10/2018 to 12/2018 Barista Papa John's – Jupiter, FL,
- Controlled line and crowd with quick, efficient service.
- Cultivated ability to recall customers' names and address each by name.
- Memorized ingredients and recipes for specialty drinks.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed and maintained courteous and effective working relationships.
02/2019 to 01/2021 Barista/Team Member Caribou Coffee – City, STATE,
- Maintained regular and consistent attendance and punctuality.
- Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Cleaned counters, machines, utensils and seating areas daily.
- Created original artwork for specials board display daily.
- Trained 6 employees successfully.
- Cultivated ability to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
01/2020 to 01/2021 Shift Lead Caribou Coffee – City, STATE,
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Expected in 06/2018 High School Diploma:
Robbinsdale Armstrong Senior High School - Plymouth, MN
GPA:
Expected in No Degree: Pediatric Nursing
North Hennepin Community College - Minneapolis, MN
GPA:
Expected in No Degree: Pediatric Nursing
University Of Minnesota - Twin Cities - Minneapolis, MN
GPA:
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