Seasoned Retail Worker & Barista, ready for any team or business need with strong knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with years of experience. Dedicated to enabling team members to exceed business targets.
Skills
Fluent in English & Spanish.
Inventory Control
Sales
Food Preparation
Cash Handling
Employee Training
Sales Goals
Cleaning
Purchasing
Food Safety
Store Management
Store Operations
Product Knowledge
Customer Complaint Resolution
Strategic Planning
Relationship-Building
Good listening skills
Basic math
Multitasking abilities
Work History
02/2017 to 12/2017
Fitting Room OperatorGolden Entertainment, Inc. – Flintstone, MD,
Cleaned and maintained fitting rooms regularly.
Collected discarded merchandise, sorted and returned to display racks.
Organized clothing and accessories that customers had returned to fitting room desk.
Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
Led customers to right aisles and shelves to provide information on available clothing items and accessories.
Repackaged and tagged returned items for sales floor.
Checked garments for damage and placed tags prior to returning items to sales floor.
Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
Used PDT to process customer returns and reticket merchandise.
Answered customer telephone calls to provide information about store policies and available merchandise.
Welcomed each customer to fitting room with warm smile and kind words.
Checked fitting room stalls and sorted merchandise to racks.
10/2018 to 12/2018
BaristaPapa John's – Jupiter, FL,
Controlled line and crowd with quick, efficient service.
Cultivated ability to recall customers' names and address each by name.
Memorized ingredients and recipes for specialty drinks.
Maintained regular and consistent attendance and punctuality.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Recommended products based on solid understanding of individual customer needs and preferences.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Developed and maintained courteous and effective working relationships.
02/2019 to 01/2021
Barista/Team MemberCaribou Coffee – City, STATE,
Maintained regular and consistent attendance and punctuality.
Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Cleaned counters, machines, utensils and seating areas daily.
Created original artwork for specials board display daily.
Trained 6 employees successfully.
Cultivated ability to recall customers' names and address each by name.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Constantly expanded personal knowledge of coffee styles and varieties.
Prioritized drink requests while managing interruptions.
Engendered customer loyalty by remembering personal preferences and allergy information.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Complied with standards for merchandising, stocking and storing product.
01/2020 to 01/2021
Shift LeadCaribou Coffee – City, STATE,
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures, including setting up registers and checking products.
Trained and mentored new employees to maximize team performance.
Maintained safe working environment by observing safety procedures, policies and regulations.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Served customers quickly and efficiently and created strategies to prevent delays.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
Expected in 06/2018
High School Diploma: Robbinsdale Armstrong Senior High School - Plymouth, MN GPA:
Expected in
No Degree: Pediatric Nursing North Hennepin Community College - Minneapolis, MN GPA:
Expected in
No Degree: Pediatric Nursing University Of Minnesota - Twin Cities - Minneapolis, MN GPA:
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