Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seasoned Retail Worker & Barista, ready for any team or business need with strong knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with years of experience. Dedicated to enabling team members to exceed business targets.

  • Fluent in English & Spanish.
  • Inventory Control
  • Sales
  • Food Preparation
  • Cash Handling
  • Employee Training
  • Sales Goals
  • Cleaning
  • Purchasing
  • Food Safety
  • Store Management
  • Store Operations
  • Product Knowledge
  • Customer Complaint Resolution
  • Strategic Planning
  • Relationship-Building
  • Good listening skills
  • Basic math
  • Multitasking abilities
Work History
02/2017 to 12/2017
Fitting Room Operator Golden Entertainment, Inc. Flintstone, MD,
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
  • Repackaged and tagged returned items for sales floor.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Monitored customers for signs of theft.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
  • Used PDT to process customer returns and reticket merchandise.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Checked fitting room stalls and sorted merchandise to racks.
10/2018 to 12/2018
Barista Papa John's Jupiter, FL,
  • Controlled line and crowd with quick, efficient service.
  • Cultivated ability to recall customers' names and address each by name.
  • Memorized ingredients and recipes for specialty drinks.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Developed and maintained courteous and effective working relationships.
02/2019 to 01/2021
Barista/Team Member Caribou Coffee City, STATE,
  • Maintained regular and consistent attendance and punctuality.
  • Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created original artwork for specials board display daily.
  • Trained 6 employees successfully.
  • Cultivated ability to recall customers' names and address each by name.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Complied with standards for merchandising, stocking and storing product.
01/2020 to 01/2021
Shift Lead Caribou Coffee City, STATE,
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Trained and mentored new employees to maximize team performance.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Expected in 06/2018
High School Diploma:
Robbinsdale Armstrong Senior High School - Plymouth, MN
Expected in
No Degree: Pediatric Nursing
North Hennepin Community College - Minneapolis, MN
Expected in
No Degree: Pediatric Nursing
University Of Minnesota - Twin Cities - Minneapolis, MN

    Link Crew Leadership Award

    4 MSHSL Music Awards

    Choral Letter Award

    Choral Medal Award

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School Attended

  • Robbinsdale Armstrong Senior High School
  • North Hennepin Community College
  • University Of Minnesota - Twin Cities

Job Titles Held:

  • Fitting Room Operator
  • Barista
  • Barista/Team Member
  • Shift Lead


  • High School Diploma
  • No Degree
  • No Degree

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