Experienced Medical Support Assistant for over twenty-six years experience in the medical administration field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience with overall Customer Service.
Skills
Report preparation
Shipping procedures understanding
Data entry
Creative problem solving
Receiving support
MS Office proficiency
Money handling abilities
Professional telephone demeanor
Multi-line phone talent
Good listening skills
Recordkeeping strengths
Administrative support
Retail store support
Computer proficient
Complaint resolution
Work History
Fitting Room Associate 11.25 Per Hour, 10/2019 - 04/2020 Walmart Support Store 706-792-9323 – City, STATE,
Led customers to right aisles and shelves to provide information on available clothing items and accessories.
Monitored customers for signs of theft.
Reduced theft by limiting number of items that each customer took into fitting rooms.
Cleaned and maintained fitting rooms regularly.
Collected discarded merchandise, sorted and returned to display racks.
Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
Repackaged and tagged returned items for sales floor.
Welcomed each customer to fitting room with warm smile and kind words.
Answered customer telephone calls to provide information about store policies and available merchandise.
Parking Attended, Customer 10.00 Per Hour, 03/2019 - 06/2019 Manpower Temporary Services 706-721-1511 – City, STATE,
Reported unlawful parking jobs.
Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Answered questions and provided information about tickets and the add and removal of motor vehicle boot.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Medical Support Assistant 18.25 Per Hour, 07/1994 - 05/2016 Charlie Norwood (VA) 706-733-0188 – City, STATE,
Monitored EKG's test accuracy using quality controls.
Obtained client medical history, including medication information, symptoms and allergies.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Maintained detailed records of test results by entering data and patient information into computer.
Oriented and trained new staff on proper procedures and policies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Gathered forms, copied insurance cards and entered into the Computurized Patient Records System(CPRS) to collect patient information for billing and insurance filing.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Reported any unusual or urgent circumstances in patients’ condition or environment immediately to the charge nurse.
Cahsier-Sandwich Maker, Server 9.00 Per Hour, 04/1997 - 04/2014 Collie Concession's (Augusta National Master Tournamets – City, STATE,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Monitored guests for intoxication and immediately reported concerns to management.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Checked identification to enforce age requirement for alcoholic beverages.
Education
High School Diploma: , Expected in 1979 - Boyertown Senior High - Boyertown PA., GPA:
Accomplishments
Documentation
Ensured charting accuracy through precise documentation.
Charting
Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
Documented and resolved diet issues which led to a move that was great for the patient..
Awarded “Employee of the Month” for delivering outstanding administrative support.
Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Advanced from Housekeeping to Telephone Operator within 2 year for my communication skills that was taught in the US Army. Received two more advancements to Secretary and then to Medical Support Clerk scheduling CT scans.
Certifications
Certification in Basic Life Support (BLS)
Additional Information
I'm seriously looking for some part-time work (20 Hours per week) to be busy and to meet people. It's a good thing to be in the customer service business, because everyday will be different than the day before.
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