Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Medical Support Assistant for over twenty-six years experience in the medical administration field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience with overall Customer Service.

  • Report preparation
  • Shipping procedures understanding
  • Data entry
  • Creative problem solving
  • Receiving support
  • MS Office proficiency
  • Money handling abilities
  • Professional telephone demeanor
  • Multi-line phone talent
  • Good listening skills
  • Recordkeeping strengths
  • Administrative support
  • Retail store support
  • Computer proficient
  • Complaint resolution
  • Work History
    Fitting Room Associate 11.25 Per Hour, 10/2019 - 04/2020
    Walmart Support Store 706-792-9323 City, STATE,
    • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
    • Monitored customers for signs of theft.
    • Reduced theft by limiting number of items that each customer took into fitting rooms.
    • Cleaned and maintained fitting rooms regularly.
    • Collected discarded merchandise, sorted and returned to display racks.
    • Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
    • Repackaged and tagged returned items for sales floor.
    • Welcomed each customer to fitting room with warm smile and kind words.
    • Answered customer telephone calls to provide information about store policies and available merchandise.
    Parking Attended, Customer 10.00 Per Hour, 03/2019 - 06/2019
    Manpower Temporary Services 706-721-1511 City, STATE,
    • Reported unlawful parking jobs.
    • Reviewed driver IDs before allowing entrance parking area or drive vehicles.
    • Answered questions and provided information about tickets and the add and removal of motor vehicle boot.
    • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
    • Responded to customer requests efficiently and with knowledgeable assistance.
    • Determined customer needs by asking relevant questions and listening actively to responses.
    Medical Support Assistant 18.25 Per Hour, 07/1994 - 05/2016
    Charlie Norwood (VA) 706-733-0188 City, STATE,
    • Monitored EKG's test accuracy using quality controls.
    • Obtained client medical history, including medication information, symptoms and allergies.
    • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
    • Maintained detailed records of test results by entering data and patient information into computer.
    • Oriented and trained new staff on proper procedures and policies.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Gathered forms, copied insurance cards and entered into the Computurized Patient Records System(CPRS) to collect patient information for billing and insurance filing.
    • Performed clerical duties, such as word processing, data entry, answering phones and filing.
    • Reported any unusual or urgent circumstances in patients’ condition or environment immediately to the charge nurse.
    Cahsier-Sandwich Maker, Server 9.00 Per Hour, 04/1997 - 04/2014
    Collie Concession's (Augusta National Master Tournamets City, STATE,
    • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
    • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
    • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
    • Monitored guests for intoxication and immediately reported concerns to management.
    • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
    • Checked identification to enforce age requirement for alcoholic beverages.
    High School Diploma: , Expected in 1979
    Boyertown Senior High - Boyertown PA.,
    • Documentation
      Ensured charting accuracy through precise documentation.
    • Charting
      Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
    • Documented and resolved diet issues which led to a move that was great for the patient..
    • Awarded “Employee of the Month” for delivering outstanding administrative support.
    • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
    • Advanced from Housekeeping to Telephone Operator within 2 year for my communication skills that was taught in the US Army. Received two more advancements to Secretary and then to Medical Support Clerk scheduling CT scans.
    • Certification in Basic Life Support (BLS)
    Additional Information

    I'm seriously looking for some part-time work (20 Hours per week) to be busy and to meet people. It's a good thing to be in the customer service business, because everyday will be different than the day before.

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    School Attended

    • Boyertown Senior High

    Job Titles Held:

    • Fitting Room Associate 11.25 Per Hour
    • Parking Attended, Customer 10.00 Per Hour
    • Medical Support Assistant 18.25 Per Hour
    • Cahsier-Sandwich Maker, Server 9.00 Per Hour


    • High School Diploma

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