Detail-oriented. Meticulous. Driven. Skilled at building strong working relationships with fellow staff, supervisors and community members. Customer service oriented. Active listener.
Highlights
Telecommunications knowledge
Active listening skills
Data entry
Calm under pressure
Strong communication skills
Leadership
Accomplishments
Awarded Fire Alarm Operator of the Month in September 2015.
Experience
Fire Alarm Operator, 06/2007 - Current Lockheed Martin – Virginia Beach, VA,
Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals.
Operate Telecommunications Device for the Deaf, computer-aided dispatch system, paging system, and radio console.
Provide efficient and accurate information to aid in the protection of life and property.
Receive calls, record information, document the nature, location, phone number and time of each call.
Advise fire service personnel and the public of the fire department's procedures, resources, and restrictions.
Dispatch appropriate personnel to incidents by radio transmissions.
Monitor and respond to radio transmissions to maintain current status of personnel.
Provide life saving instructions to public until emergency personnel arrive on scene.
Evaluate incoming emergencies, requests and complaints and perform appropriate responses.
City Court Records Clerk, 06/2005 - 06/2006 City Of Memphis – City, STATE,
Use computers for various applications, such as database management or word processing.
Data entry of summons, citations and ordinances for the traffic violations bureau.
Assist customers on the phone and in the office with questions regarding traffic violations and various city and county needs.
Senior Financial Analyst, 06/2004 - 06/2005 City Of Memphis – City, STATE,
Analyzed budgets submitted by divisions and agencies.
Analyzed operating and capital improvement program fund requests and prepared budget books.
Assisted with budget forecasting, proofing of performance measures, and training of personnel on performance measure reporting.
Prepared and verified resolutions for budget amendments.
Analyzed
information in both the IFAS and BRASS systems for multiple service
centers and trained personnel on Oracle and BRASS systems.
Education
Bachelor of Arts: English, Expected in 1996 - University of Mississippi - University, MS GPA: English National Honor Society 1995-1996, Member and Secretary of Sigma Tau Delta
pursuing MPA: Public Administration, Expected in - Ashford University - San Diego, CA GPA:
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