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Fine Dining Hostess Resume Example

Resume Score: 80%

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JF
FINE DINING HOSTESS
Professional Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.

High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Diligent Anchor with 12 year career with Wynn establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Upbeat Hostess/Anchor with 12 years assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist coworkers and managers during busy times. Enthusiastic Hostess eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job tasks and training. Motivated to learn, grow and excel in Hospitality.

Work History
Wynn Las Vegas - Fine Dining HostessLas Vegas, NV12/2008 - Current
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Assisted managers with quickly resolving service for guests.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using Seven Rooms.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Helped servers by taking drink orders,food orders and to go orders.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took information about guests' party size, led to seating, offered menus and took drink orders.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Seven Rooms.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of largegroups and prepared seating.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
European Wax Center - EstheticianLas Vegas, NV07/2013 - 01/2019
  • Advised clients on proper home-care regimens.
  • Performed body treatments, including waxing, body wrap application and vibradermabrasion .
  • Informed guests of appropriate products available to increase retail sales.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Carried out administrative tasks, including product inventory checks, charting and consultations.
  • Discussed procedures and treatment options with clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Assisted manager with daily spa operations, including opening and closing procedures.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed waxing procedures.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Welcomed clients arriving for appointments.
  • Fostered friendly, warm and exceptional customer experience.
  • Educated patients on treatment options.
  • Sterilized equipment for patient treatments.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Analyzed skin condition and made appropriate product recommendations.
  • Stocked treatment rooms with proper supplies.
  • Recommended retail products for at-home use.
Golden Gate Hotel & Casino - Cocktail ServerLas Vegas, NV02/2011 - 12/2011
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained customer satisfaction with beverage needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked IDs to verify ages and uphold Nevada liquor laws.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Anticipated guest needs and provided proactive service.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Communicated with guests to record orders and assess needs.
Skills
  • High-volume dining
  • Front-of-house display creation
  • To-go order preparation
  • Bar terminology
  • Guest seating arrangements
  • Reservation coordination
  • Guest relations management
  • Dining room management
  • Dining area maintenance
  • Food station setup
  • Impression management
  • Clerical
  • Teambuilding
Education
06/2008Centennial High SchoolLas Vegas, NVHigh School Diploma
10/2012Marinello School Of Beauty - Las VegasLas Vegas, NVEsthetician License: Skin Care
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wynn Las Vegas
  • European Wax Center
  • Golden Gate Hotel & Casino

School Attended

  • Centennial High School
  • Marinello School Of Beauty - Las Vegas

Job Titles Held:

  • Fine Dining Hostess
  • Esthetician
  • Cocktail Server

Degrees

  • High School Diploma
    Esthetician License : Skin Care

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