Fine Dining Hostess Server resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Attentive Restaurant Hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Skills
Table setting arrangements
Dining customer service
Menu memorization
High-volume dining
Seating assignment preparation
Table Bussing
Service prioritization
Safe food handling
Check payment processing
Organizational skills
Planning
POS system
OpenTable & Yelp Reservations
Fluent in English & Spanish
Scheduling
Education and Training
De Anza CollegeCupertino, CAExpected in ā ā: - GPA:
Certifications
CPR Certification
First Aid Certification
Food Handling Certification
Accomplishments
Consistently maintained high customer satisfaction ratings.
Developed relationships with multiple new clients and typically exceeded sales goals by 50%
Memorized names of loyal customers, created relationships and exceeded their customer service expectations.
Experience
Vail Resorts - Fine Dining Hostess /Server Hunter, NY, 06/2020 - Current
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Assisted & communicated with serves about new tables, changes in food availability and customer comments.
Tracked seated guests and available seating using OpenTable & Yelp Reservations systems.
Developed long-term relationships with customers, increasing opportunities for repeat business.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals, resolve issues, suggest additional items and refill beverages.
Lkq - Hostess Sacramento, CA, 03/2019 - 03/2020
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered phone inquiries to schedule and confirm reservations.
Enhanced guests' experiences by fulfilling special requests during visits.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Greeted guests and gathered information to seat groups or place on waitlist.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Lulu's At The Pruneyard - Cashier City, STATE, 06/2018 - 03/2019
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving multiple issues.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
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