A hardworking and highly motivated professional empowered with functional knowledge in a wide range of comprehensive areas. Skilled at multitasking in a fast-paced and high stress working environment. able to establish and maintain long-term working relationships with all levels of individuals. Seeking a position that will utilize my customer service skills where I can contribute my competence in communication, organizational skills and empathetic nature.
Skills
Configuring equipment
Excellent written and verbal communications
High energy, resourceful, and strong multi-tasking
Documenting activities
Safety practices
Device Installation
System Repair
Educating customers
Troubleshooting systems
Ability to maintain confidentiality
Ability to develop and foster professional relationships
Communications
Problem resolution
Customer service
Work History
Field Technician Satellite Installer, 10/2016 - 05/2017 New England Sinai Hospital And Rehabilitation Center – Stoughton, MA,
Installed and configured new devices and system components.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Worked closely with network administrators and server engineers to deliver quality service.
Responded to service requests during and after business hours.
Set up networks and computers for business and residential customers.
Coordinated installation of new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Researched and recommended network and data communications hardware and software.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained accurate inventory and equipment for installations, service calls, or trouble tickets.
Educated customers by reviewing the order and teaching them the basics to use and enjoy their new service and equipment.
Installed satellite internet and equipment as per work order ticket, and assured connectivity.
Field Technician Satellite Installer, 10/2015 - 10/2016 Amerisourcebergen Corporation - Corporate – Long Island, NY,
Installed and configured new devices and system components.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Worked closely with network administrators and server engineers to deliver quality service.
Responded to service requests during and after business hours.
Set up networks and computers for business and residential customers.
Coordinated installation of new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Researched and recommended network and data communications hardware and software.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained accurate inventory and equipment for installations, service calls, and trouble tickets.
Installed satellite internet and equipment, and assured connectivity.
Certified Nursing Assistant, 01/2014 - 10/2015 Life Care Centers Of America – City, STATE,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Observed patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Transported patients between rooms and appointments or testing locations.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Cared for average of 15 patients per shift in skilled nursing facility, delivering high-quality, efficient support to meet all needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Packaging Machine Operator, 03/2011 - 12/2014 McCain Foods Inc. – City, STATE,
Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for safety meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma: , Expected in - Othello High School - Othello, WA GPA:
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