Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Performance-driven professional with 15 years' progressive expertise in leadership of work experience in the Telecommunications field. Keen understanding of business priorities, striving to do my best at whatever task encountered. Genuine team player committed to managing operations and projects while contributing to revenue producing activities. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the "big picture" while staying on top of all the details.
  • Fiber optic installation - Terminate using Single And Multimode (Unicam) Mechanical Connectors, Certified in Cat-6-E, management training, commercial vehicle Certification
  • A+, CCNA, MCSE, wan\lan design and poe camera configuration
  • Wireless Cisco AP Aironet Client
  • Installation of T-1, DS3, DSU/CSU, Multiplexer, Fiber, DSL, Frame Relay IQ
  • Phone Systems: (VoIP) IP Phones, Cisco, Avaya, Nortel: Norstar, Meridian & Companion, NEC, Mitel, Panasonic, Toshiba, Lucent, Premier, Rolm, InterTel
  • smartgate 400, smartgate 300, smartgate 100
  • smartgate manager, smartserve , 400 payment
  • liber8 , smartadmin

Project Management

  • Managed complex Project Lightspeed deployment program, facilitating acquisition of business requirements.
  • Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
  • Diagnosed hardware and software failures and resolved technical issues with a 100% success rate.
  • Maintained 100% uptime on all company networks
  • Identified and acquired 10 high-value new clients for the company.
2014 to
Field Installer At & T Ballwin, MO,
  • Install RFID systems into libraries nationwide.
  • Travel weekly from California to cities throughout the United States.
  • Provide installation, customer service and training to branch managers and staff.
  • Security gate installation and configuration.
  • Software installation for existing computers, integration of library database and RFID software.
  • Setup of self checkout and return kiosks including pay terminals and configurations.
  • Expense reports, uploading working configurations of software, troubleshooting and maintenance of existing equipment.
01/2010 to 01/2014
Operations Manager Legends Saratoga Springs, NY,
  • Provide contractor field planning coordination and oversight in support of nationwide project construction functions as required and directed by the Implementation Lead Field Coordinator.
  • Coordinate communications and action requirements with general contractors, suppliers and service providers.
  • Support client's needs.
  • Collaborate with project managers to gain access to new circuits prior to plant test dates.
  • Completed over 100 installations within or before customer deadlines, increasing level of satisfaction and driving continuation of business.
  • Manage multiple project plans at different locations while providing status updates to management, department heads, and clients.
01/2004 to 01/2010
Regional Manager Bastian Material Handling Marietta, GA,
  • Structured an ongoing DaVaR program for AT&T.
  • Extensive knowledge in technical aspects of software and responsible for DaVaR training to all technicians in classroom environment as well as in the field.
  • Success in developing the processes and procedures to streamline operations and enhance revenue performance.
  • Supervise scheduling and development of databases used for project implementation reporting.
  • Monitor progress for work performed in central offices.
  • Maintained constant communication with major accounts, including AT&T and Verizon, to ensure our clients were receiving outstanding customer service and projects were on schedule.
  • Regional manager in the Southern California area for DaVaR project.
  • Responsible for anticipating and recognizing issues and working quickly to resolve them.
  • Managed command center with experience developing staff members and handling associate issues.
  • Daily communication through email correspondence and presentations via teleconference.
  • Meet with all technicians and field supervisors weekly.
  • Managed technicians in the field, personnel in the office and field supervisors.
01/2000 to 01/2004
FST/REPAIR TECHNICIAN Covad Communications City, STATE,
  • Extending DSL circuits to customer's homes and businesses, setting up and configuring routers with either assigned TCP/IP addressing or private translations.
  • Handled all back haul issues during test and turn ups.
  • Microsoft Certification equivalent.
  • CCNA.
  • Repaired and/or reconfigured bad routers.
  • Troubleshot DSLAM issues in local Central Offices.
Expected in 2015
Bachelor of Science: Business/Administration
University of Phoenix - Irvine, CA.


Expected in 1997
Associate of Applied Science: Computer and Electronics Engineering Technology
ITT Technical Institute - Covina, CA.

Computer and Electronics Engineering Technology


A+, Premier, streamline, AP, Avaya, CCNA, Cisco, CSU, Client, clients, customer service, customer service and training, databases, database, driving, DSL, DSU, email, Frame Relay, IP, IQ, lan, management training, Mechanical, Meridian, access, MCSE, office, NEC, Nortel, personnel, Phone Systems, camera, presentations, processes, progress, project plans, receiving, reporting, routers, scheduling, Software installation, Structured, T-1, TCP/IP, Phones, Toshiba, translations, troubleshooting, VoIP, wan

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