Export sales and customer service expert who identifies customer needs and delivers effective solutions to claims or requests. Committed to provide high-quality customer care to create a positive and satisfying experience. Strong work ethic, professional demeanor, reliable and great initiative. Proficient and flexible at quickly learning new procedures.
Experienced in administrative office support, communicative and team oriented.
Multilingual and fluent in German and English, basic knowledge in French and Italian, offering solid comprehension of cultural diversity.
Skills
Client coordination
MS Office
Team building
Administrative support
Microsoft Word
Excel
Outlook
Photoshop
Fluent in German and English
Basic knowledge in Italian and French
Trained to teach apprentices
Freight bills preparation
Note: - permanent resident & green card holder: authorized to work at any company in the US -
Education and Training
University of Bamberg Bamberg, GermanyExpected in ā ā:German literature and American history - GPA:
Business College Berufsfachschule Bamberg, GermanyExpected in 07/2009 ā āAssociate of Arts:Industrial Sales Management - GPA:
Business College IHKBamberg, GermanyExpected in ā āApprentices Teaching Degree:Teaching - GPA:
Experience
Bamberger Maelzerei GmbH - Export Specialist and Consultant City, STATE, 09/2014 - 08/2015
Determined shipping methods and prepared bills of lading, invoices, shipping documents and customs declarations.
Responsible for malts exports by truck, plane or sea to the USA and EU countries.
National and international order entry, processing and follow up with customers to assure customer satisfaction.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Maintained industry knowledge through continuing education, customs training, customer service training and monitoring of industry publications.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Developed cost-savings and new solutions to existing problems through persistent research.
Created agenda, materials and communications for team meetings.
Earned good attendance record and built reputation for being on time and ready to work.
Improved operations by working closely with team members and customers to find effective solutions.
Completing entire correspondence, letters, emails and meeting of the executive management.
Partially involved in accounting. Month-end closings, invoicing and dunning process.
Minges Kaffeeroesterei - Head of Sales and Export Team City, STATE, 09/2013 - 08/2014
Responsible for national and international coffee sales and exports to EU Countries by truck or air cargo.
Document handling, deadline monitoring and distributing of orders to backoffice sales team. Making sure customers receive all paperwork on time for import process.
Optimized and elevated operations to target current and expected demands.
Extended existing customer relationships through extensive communication and support.
Facilitated on-site staff training and developed processes and procedures to increase accuracy and knowledge about export processes and customs regulations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Motivated team members by delivering positive reinforcement and constructive feedback.
Supervised and trained customer service team members to provide exceptional service and satisfaction.
Trained new employees, including monitoring and review of individual performance.
Directed schedule of weekly projects and order loadings and anticipated timelines for completion dates.
Automated office operations, managed client correspondence and tracked records. Maintaining of internal data and address management.
Met with each team member to establish realistic monthly sales and work goals.
Marketing: weekly translating of company website from German to English. As well as proofreading and translating of new product foils or packaging prints.
Worked closely with executive management, daily meetings to discuss and update on current orders or projects.
Managing of key accounts, such as Amazon, REWE (large European supermarket chain), Kaufland (large European retail/supermarket chain)
Mich. Weyermann GmbH & Co. KG - Export and Sales Manager City, STATE, 09/2007 - 09/2013
Responsible for malts and yeast exports to breweries or beverage companies in Africa, South and Central America, The Caribbean and Northern Europe.
Loadings by truck or container, sea and air cargo.
Issued all necessary export documents, such as bill of lading, weight/packing list, invoice, malt analyses, certificate of origin, health certificate and customs declarations. Deadline monitoring to ensure customers receive all necessary documents for import in country of destination.
Generated company growth through market expansion and sales in Africa, which, at the time, was a new/growing market of the brewing industry, especially for specialty malts.
Handling of African and South & Central American key accounts, such as Coca Cola, Heineken, ABInbev
Created and finalized quotes to complete deals between company and customers.
Generated sales by executing complete sales cycle process including invoicing.
Meeting with customers for company dinners and meetings, as well as participating at trade shows of the beverage and food industry.
Translation and updating of English company website on a daily basis
Shipping of company advertisement material by customer requests.
Training of new co workers
Training and teaching of the company's industrial sales management apprentices
Organizing of meetings with management and customers
Customer data management and follow up on claims or requests
Regular trainings about new national and international customs regulations, customer service, telephone training
Close contact with forwarding companies to track shipments and costs
Back office management, supply orders and administrative duties
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