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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Executive Performance Coach knowledgeable about best practices in field of retail and state government, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

Skills
  • Customer-oriented
  • Operations oversight
  • Business operations organization
  • Project management
  • Client account management
  • Compliance and regulations
  • Communications strategy
  • Talent management and staffing
  • Team leadership, training and development
Experience
Executive Performance Coach, 08/2020 to 11/2021
La-Z-Boy FurnitureCity, STATE,
  • Consulted with the 4 store managers to assess goals, collect details and conduct productive assessments.
  • Communicated status of assigned responsibilities to management.
  • Resolved store issues by delivering positive feedback and maintaining positive attitude. Increased retention rate of employees by 40%.
  • Reviewed established procedures to assess areas in need of improvement including the office and warehouse.
  • Improved the procedures in the warehouse increasing the number of deliveries a day from 7 to 13 resulting in the elimination of an additional warehouse, a cost savings of $45,000 a year.
  • Implemented a policy manual for the office staff eliminating duplication of tasks and increased the number of invoices processed without reducing or increasing the headcount.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues. Liaison between the owner and employees. Allowed for employees to express concerns in a neutral environment resulting in an increase in communication and job satisfaction. Internal survey results indicated an increase in overall job satisfaction from 75% to 85%.
  • Collected, tracked and evaluated current business and market trend data.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
Bureau Chief of Long Term Care, 11/2018 to 07/2020
State Of IllinoisCity, STATE,
  • Performs a full range of highly responsible administrative functions as the Bureau Chief for Long Term Care. Serves as policy-making official for Long Term Care, developing and implementing policies impacting the Long Term Care programs.
  • Worked with a number of Associations and Legislative Staff to create a new legislative bill which increased the number of quality workers in Long Term Care facilities resulting in a better quality of life and care to the residents.
  • Coordinated with Administrators and Federal CMS to provide grant money for the purchase of iPads allowing for additional communication during the Covid epidemic.
  • Speaks on behalf of the Director and Deputy Director regarding Long Term Care issues. Plans, organizes, executes and monitors the on·going operations of the Divisions of Field Operations including 300 surveyors, Quality Assurance and Assisted Living. Supervises subordinate staff.
  • Served as a liaison between the different associations, Conducted a monthly meeting to review concerns and address any specific issues.
  • Created a working relationship with the Department on Aging Ombudsman Program including a monthly meeting with all the ombudsmen.
  • Served on the Governor's Elder Abuse Task Force resulting in a greater awareness of specific abuse and spotlighting the need to coordinate services between law enforcement and the Departments. Specific recommendations were sent to the Governor and several legislative bills were drafted as a result.
  • Serves as policy making official for the Long Term Care Bureau; Interprets, reviews, organizes and directs the formulation and implementation of department policy, rules and regulations for the Bureau of Long Term Care; reviews and evaluates technical and professional data in order to determine need for policy revisions and modifications within the Bureau, Interprets State and Federal rules and regulations.
  • Consults with the Deputy Director on Bureau activities and their relation to Department operations. Develops program position papers In response to proposed legislation.
  • Coordinates and directs the programmatic efforts of the Divisions of Quality Assurance, Field Operations and Assisted Living, evaluates the on-going program operations providing necessary modifications as warranted in connection with State and Federal legislative mandates; reviews and evaluates technical and professional data in order to determine need for major policy revisions and modifications within the Bureau.
Senior Public Service Administrator, 10/2015 to 10/2018
State Of IllinoisCity, STATE,
  • A Senior Public Service Administrator encompasses a broad band of senior state management position as policy-making officials or have major administrative responsibilities.
  • Approval, plan, directs and evaluates the hospital, hospice, renal dialysis and surgical centers relating to the Statewide Universal Billing Program Payment Support relating to two State Lawsuits and Illinois Medicaid; directs the interpretation of Department policies, procedures and instructions regarding the billing program.
  • Serve as a front line supervisor which duties include assigning and reviewing work, provide guidance and training for staff, meets the day-to-day operations of the Hospital Billing Unit.
  • Conduct seminars for providers including webinars and provider outreach. The seminars allowed for more accurate billing reducing the number of days claims remain in a rejected or pending status allowing providers to be paid in a timely manner.
  • Involved with the implementation of Rate Reform, an accurate fee for service payment methodology, for the Illinois Medicaid system which included but not limited to several training sessions with the Illinois Hospital Association, developing and implementing new policies, creating several documents for provider outreach.
  • Created several documents for Healthcare and Family Services website regarding Rate Reform including a frequently ask question, a billing guide and possible errors. The documents allowed for a quick billing reference resulting in a greater understanding of the new billing system allowing providers to bill correctly and timely.
Public Service Administrator, 03/2012 to 09/2015
State Of IllinoisCity, STATE,
  • Approval, plan, directs and evaluates the hospital, hospice, renal dialysis and surgical centers relating to the Statewide Universal Billing Program and Illinois Medicaid; directs the interpretation of Department policies, procedures and instructions regarding the billing program.
  • Serve as a front line supervisor which duties include assigning and reviewing work, provide guidance and training for staff, meets the day-to-day operations of the Hospital Billing Unit.
  • Conduct seminars for providers including webinars and provider outreach. As a result, facilities can reduce the number of rejected or unpayable claims reducing the pending revenue.
  • Involved with the implementation of Rate Reform for the Illinois Medicaid system which included but not limited to several training sessions with the Illinois Hospital Association, developing and implementing new policies, creating several documents for provider outreach.
Education and Training
Bachelor of Arts: Sociology, Expected in 05/1996
Illinois College - Jacksonville, IL
GPA:
Certifications

Life Coaching

  • Life Coach, Udemy - 2021

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Resume Overview

School Attended

  • Illinois College

Job Titles Held:

  • Executive Performance Coach
  • Bureau Chief of Long Term Care
  • Senior Public Service Administrator
  • Public Service Administrator

Degrees

  • Bachelor of Arts

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