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executive casino host resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I have worked in the casino industry for the last 10 years. This was a great opportunity to learn and expand. I was so privileged to work with amazing management. The casino is a competitive, and unique market with a diverse range of people, so adapting and problem solving is nonstop. The problems can be as diverse as the people. Language barriers, flared tempers, technical difficulties, power outages, everyday offers a challenge of its own kind. Being a Casino host also had its perks, VIP parties, golf tournaments, concerts and events, and trips! I have taken players to Superbowl parties and slot tournaments in Vegas to Cruise in the Bahamas.

Due to The COVID-19 pandemic I was laid off and my job was eliminated. I took a little time off and as I reflected, its truly the people you work with that make a difference in putting those fires out. Those customer relationships that keep it all together and operating smoothly. I have now relocated in Firestone Colorado. I am proud to say this is my hometown, I grew up here. I am excited to get back to work, try something new, and bring with me everything I have learned.

"People don't care how much you know until they know how much you care."

Skills
  • Customer Service
  • Proficient in Promo Tracker, Omniview, POS systems, and Database management
  • Clear, honest communication and active listening
  • Multitasking
  • Conflict Resolution
  • Time Management
  • Adaptability
  • Working collaboratively
  • Past success exceeding target goals by writing and implementing strategic team oriented incentive program
  • relationship-building
  • Troubleshooting, planning, and organizing
  • Willingness to learn
Experience
Executive Casino Host, 08/2018 to 06/2020
Boyd Gaming, Inc.Northwood, IA,
  • Advised guests and employees on current and upcoming events, festivals, concerts and special guest to facilitate interest.
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
  • Introduced new VIP guests to casino property and discussed available amenities, restaurants, gaming offerings and entertainment.
  • Assisted with in-house reservations for restaurants, hotel, trips to deliver maximum guest satisfaction.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Resolved conflicts with communication skills and use of discounts and complementary offerings.
  • Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
Executive Casino Host, 02/2013 to 08/2018
Boyd Gaming, Inc.Shreveport, LA,
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
  • Assisted with in-house reservations for restaurants, and hotel to deliver maximum guest satisfaction.
  • Resolved conflicts with communication skills and use of discounts and complementary offerings.
  • Collaborated with marketing personnel to promote casino services and events.
Bartender , 07/2010 to 09/2017
Mckibbon HospitalitySarasota, FL,
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Poured wine, beer and cocktails for patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail, and took food orders. Handled inventory, regulation compliance and customer relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education and Training
: General Studies, Expected in to Northeastern Junior College - Sterling, CO
GPA:

Held a Colorado gaming license for 10 years

TIPS training and certification

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Resume Overview

School Attended

  • Northeastern Junior College

Job Titles Held:

  • Executive Casino Host
  • Executive Casino Host
  • Bartender

Degrees

  • Some College (No Degree)

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