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escrow processor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Efficient and personable Escrow Officer with 20+ years of experience making complex real estate transactions seamless for buyers, sellers and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately.

Team player with history of smooth closings and repeat customers. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Record Reconciliation
  • Precision and Accuracy
  • Time Management
  • Data Entry and 10-Key
  • Proactive and Self-Motivated
  • Attention to Detail
  • Federal Regulation Compliance
  • State Regulation Compliance
  • Relationship Building
  • Customer Relations
  • Account Auditing
  • Legal Requirements
  • Closing Process Coordination
  • Contracts Knowledge
  • Real Estate Industry Knowledge
  • Handling Confidential Materials
  • Microsoft Office
  • Purchase Orders
  • Financial Closing Reports
  • Inventory Management
  • CRM Tracking
  • Expense Reports
Experience
Escrow Processor, 06/2020 to 07/2022
HomelightSanta Barbara, CA,
  • Ordered HOA Documentation
Escrow Administration, 04/2015 to 04/2020
Heritage Title CompanyCity, STATE,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Directed customer communication to appropriate department personnel.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Escrow Manager/Senior Closer, 05/1999 to 01/2015
Heritage Title CompanyCity, STATE,
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Reviewed documents for accuracy and verified funds.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
  • Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
  • Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Consulted with title department to resolve tax liens, boundary disputes and encroachments.
  • Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
  • Closed purchase transactions in high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
  • Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
  • Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
  • Oversaw and supervised workflow of 2-12 person team.
  • Closed purchase transactions in high volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
  • Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
  • Made public relations calls, attended industry-related functions and earned word-of-mouth recommendations.
  • Guided training team to build training material and job aids to replicate property transaction knowledge and standardize processes.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
Education and Training
Associate of Arts: Paralegal Studies, Expected in 04/1987 to Arapahoe Community College - Littleton, CO
GPA:

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Resume Overview

School Attended

  • Arapahoe Community College

Job Titles Held:

  • Escrow Processor
  • Escrow Administration
  • Escrow Manager/Senior Closer

Degrees

  • Associate of Arts

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