LiveCareer-Resume

entertainment associate resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Responsible and motivated student ready to apply education in the workplace. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Oral Communication
  • Creative Problem Solving
  • Attention to Detail
  • Cultural Sensitivity
  • Case Documentation
  • Client Goal Planning
  • Individual and Group Counseling
  • Care Plan Development
  • Clinical Documentation
  • Care Coordination
  • Building Rapport
Experience
01/2021 to Current Entertainment Associate Cedar Fair Entertainment Company | Mason, OH,
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
08/2016 to 01/2021 Assistant Manager Jack In The Box, Inc. | Klamath Falls, OR,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
04/2016 to 07/2016 Manager Steak N Shake Co | Chautauqua, OH,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Minimized staff turnover through appropriate selection, orientation and training.
12/2015 to 04/2016 Fire Controlman Ocado Group Plc | Frederick, MD,
  • Oversaw maintenance and operation of combat equipment.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Performed troubleshooting and diagnosis on malfunctioning systems or components.
05/2015 to 12/2015 Office Manager Steak N Shake Co | Coralville, IA,
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
08/2014 to 05/2015 Manager Coborn's | Brainerd, MN,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
12/2012 to 07/2014 Sandwich Artist SUBWAY®Restaurants | City, STATE,
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Education and Training
Expected in 05/2021 to to Bachelor of Arts | History Southern New Hampshire University, Hooksett, NH GPA:
Expected in to to Master of Arts | Clinical Mental Health Counseling Southern New Hampshire University, Hooksett, NH GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Entertainment Associate
  • Assistant Manager
  • Manager
  • Fire Controlman
  • Office Manager
  • Manager
  • Sandwich Artist

Degrees

  • Bachelor of Arts
  • Master of Arts

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