Entertainment, Customer Service resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am young, ready to learn, and ready to excel at anything that comes my way!

  • Planning and coordination
  • Supervision
  • First Aid/CPR
  • Administrative support
  • Team building
  • Organization
  • Customer service
  • Problem resolution
  • Inventory management
Entertainment, Customer Service , 02/2019 - Current
Wendy's Company Hudson, FL,
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Drove substantial sales with more than $1,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Communicated with customers about entertainment, and drink specials, including policies, restrictions and refund policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used the register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Crew Member, 04/2018 - 10/2018
Wendy's Company Lakewood, CO,
  • Coordinated with upper management to understand project needs and provide needed support to meet targets.
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Drove team success by completing fast pace jobs quickly and accurately.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Resolved disagreements among crew members by addressing problems immediately and effectively mediating disagreements.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Organized and restocked food and cleaning supplies to support operations and team productivity.
  • Volunteered to take on additional crew duties, including bathroom duties and lobby maintenance when fellow crew members fell ill.
  • Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
  • Cleaned and washed various food processing equipment to maintain excellent functionality and productivity.
  • Accepted and processed payments via credit card and cash worth up to $3,000 daily.
  • Inspected equipment and completed basic repairs to maintain functionality.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Crew Member, Cashier, 11/2017 - 04/2018
Little Ceasars City, STATE,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank
  • Achieved sales goals and business objectives by motivating staff and promoting upselling
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and working as a team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Contributed to positive, organized store appearance through hard work and steady attention to detail.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Crew Member , 08/2016 - 03/2017
Mcdonalds City, STATE,
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Handled over $3,000 worth of cash and card transactions daily with accuracy and efficiency.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education and Training
High School Diploma: , Expected in 08/2016
Springmills High - Martinsburg, WV

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Resume Overview

School Attended

  • Springmills High

Job Titles Held:

  • Entertainment, Customer Service
  • Crew Member
  • Crew Member, Cashier
  • Crew Member


  • High School Diploma

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