Entertainment, Customer Service resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
I am young, ready to learn, and ready to excel at anything that comes my way!
Skills
Planning and coordination
Supervision
First Aid/CPR
Administrative support
Team building
Organization
Customer service
Problem resolution
Inventory management
Experience
Entertainment, Customer Service , 02/2019 - Current Wendy's Company – Hudson, FL,
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove substantial sales with more than $1,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
Recommended optimal merchandise based on customer needs and desires.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about entertainment, and drink specials, including policies, restrictions and refund policies.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used the register system to ring up customer purchases, process payments and issue receipts.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Crew Member, 04/2018 - 10/2018 Wendy's Company – Lakewood, CO,
Coordinated with upper management to understand project needs and provide needed support to meet targets.
Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
Drove team success by completing fast pace jobs quickly and accurately.
Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Resolved disagreements among crew members by addressing problems immediately and effectively mediating disagreements.
Observed safety precautions and practices when using heavy machinery and equipment.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Upheld high standards of productivity and quality in all areas of operations.
Organized and restocked food and cleaning supplies to support operations and team productivity.
Volunteered to take on additional crew duties, including bathroom duties and lobby maintenance when fellow crew members fell ill.
Sanitized equipment and decks after each shift to remove leftover fish and carcasses.
Cleaned and washed various food processing equipment to maintain excellent functionality and productivity.
Accepted and processed payments via credit card and cash worth up to $3,000 daily.
Inspected equipment and completed basic repairs to maintain functionality.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Crew Member, Cashier, 11/2017 - 04/2018 Little Ceasars – City, STATE,
Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised store opening and closing procedures, which included counting cash drawers and making bank
Achieved sales goals and business objectives by motivating staff and promoting upselling
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Built and maintained effective working relationships with peers and upper management.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and working as a team.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Contributed to positive, organized store appearance through hard work and steady attention to detail.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Crew Member , 08/2016 - 03/2017 Mcdonalds – City, STATE,
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Handled over $3,000 worth of cash and card transactions daily with accuracy and efficiency.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education and Training
High School Diploma: , Expected in 08/2016 - Springmills High - Martinsburg, WV GPA:
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