emergency telecommunicator resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am a highly motivated and responsible individual with 4 years of experience in Telecommunications as an Emergency Dispatcher for the Webster Police Department, and former Dispatcher for the Houston Police Department, monitoring at the minimum, 40+ officers, supervisors along with additional outside agencies on a daily basis, with the average call load exceeding 400-500 calls. I have experience as a Real Estate Agent, along with a background in public service as a former Police Officer with a City of Houston, along with Government Law Enforcement with the U.S. Air Force, as a K-9 handler with a specialty in Narcotics/Explosives Detection. My background is extensive in public service, crisis intervention, Law Enforcement and Military Management as a Sergeant and supervisor of fellow troops, in the Air Force. I am also a mother of two great young adults and a new Grandmother, which has allowed me the opportunity to develop my skills in patience, understanding and time management. I am a very organized, structured and highly disciplined individual with a strong work ethic and over 18 years of experience.
Skills
Police department procedures
Map reading abilities
Basic life support knowledge
Computer-based dispatch systems
Information documentation
Processing orders
Critical thinker
Customer relationship management
Delegating work
Monitoring field personnel
Database maintenance
Data management
Flexible
MS Office
Collaboration
Experience
Emergency Telecommunicator , 01/2019 to Current Grand Traverse County – Traverse City, MI,
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Dispatched police officers and emergency personnel to calls for service.
Documented services performed, operations information and dispatch details in system.
Emergency Telecommunicator , 11/2017 to 11/2018 Grand Traverse County – Traverse City, MI,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Dispatched police officers and emergency personnel to calls for service.
Responded to emergency calls routed by automatic distribution system.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Police Officer , 04/1995 to 11/2002 City Of Wauwatosa – Wauwatosa, WI,
Investigated criminal and traffic offenses.
Apprehended suspects, prepared case reports and testified in courtroom hearings.
Mediated domestic-related disturbances and protected victims from harm.
Responded to and investigated security and burglar alarms.
Adhered to safety protocols and properly handled equipment, weapons and materials.
Made arrests for violations of criminal laws and conducted background investigations.
Served active warrants and subpoenas.
Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
Searched vehicles, buildings, homes and property for evidence and stolen property.
Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
Wrote, reviewed and approved reports entered in county database.
Responded to civil unrest, search and rescue operations.
Provided training on gang-related issues, firearms, defensive driving and other related police topics to newly hired officers.
Assessed crime scenes upon arrival and secured areas.
Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
Conducted field sobriety tests and used portable breathalyzers to perform tests.
Conducted stationary and mobile surveillance on investigatory individuals.
Fostered rapport with school personnel and students to build trust and cultivate communication.
Gathered preliminary investigation information as first responder to crime scenes.
Law Enforcement Specialist, 12/1987 to 12/1993 U.S. Air Force Active Duty – City, STATE,
Monitored and investigated suspicions persons and situations and unusual activities.
Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
Prepared detailed documentation of felony-level property and violent crimes investigations.
Analyzed and evaluated information to determine appropriate course of criminal prosecution.
Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Partnered with team members to implement service initiatives and achieve team objectives.
Wrote detailed arrest and accident reports.
Developed and presented hazard recognition instructional training programs for collateral duty personnel and facilitated newcomer's briefing which increased base hazard awareness.
Conducted routine patrols of assigned areas to prevent, reduce, and detect criminal activity, and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances, and issued warnings and citations for traffic violations.
Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
Investigated reports of suspicious activities to preempt violent offenses.
Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
Advised owners on strategies for continuing training and reinforcing lessons.
Evaluated animals for trainability to discuss training techniques.
Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
High School Diploma: , Expected in 06/1987 to Mapleton High School - Mapleton, Oregon , GPA: Status -
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