LiveCareer-Resume

emergency telecommunicator resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a highly motivated and responsible individual with 4 years of experience in Telecommunications as an Emergency Dispatcher for the Webster Police Department, and former Dispatcher for the Houston Police Department, monitoring at the minimum, 40+ officers, supervisors along with additional outside agencies on a daily basis, with the average call load exceeding 400-500 calls. I have experience as a Real Estate Agent, along with a background in public service as a former Police Officer with a City of Houston, along with Government Law Enforcement with the U.S. Air Force, as a K-9 handler with a specialty in Narcotics/Explosives Detection. My background is extensive in public service, crisis intervention, Law Enforcement and Military Management as a Sergeant and supervisor of fellow troops, in the Air Force. I am also a mother of two great young adults and a new Grandmother, which has allowed me the opportunity to develop my skills in patience, understanding and time management. I am a very organized, structured and highly disciplined individual with a strong work ethic and over 18 years of experience.

Skills
  • Police department procedures
  • Map reading abilities
  • Basic life support knowledge
  • Computer-based dispatch systems
  • Information documentation
  • Processing orders
  • Critical thinker
  • Customer relationship management
  • Delegating work
  • Monitoring field personnel
  • Database maintenance
  • Data management
  • Flexible
  • MS Office
  • Collaboration
Education and Training
Mapleton High School Mapleton, Oregon , Expected in 06/1987 High School Diploma : - GPA :
Certifications
  • Licensed Telecommunications Officer - 2018-Current
  • Certified Emergency Telecommunicator , Houston Police Department - 2018
  • Certified Emergency Telecommunicator, Webster Police Department - 2019
Experience
Grand Traverse County - Emergency Telecommunicator
Traverse City, MI, 01/2019 - Current
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Dispatched police officers and emergency personnel to calls for service.
  • Documented services performed, operations information and dispatch details in system.
Grand Traverse County - Emergency Telecommunicator
Traverse City, MI, 11/2017 - 11/2018
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police officers and emergency personnel to calls for service.
  • Responded to emergency calls routed by automatic distribution system.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
City Of Wauwatosa - Police Officer
Wauwatosa, WI, 04/1995 - 11/2002
  • Investigated criminal and traffic offenses.
  • Apprehended suspects, prepared case reports and testified in courtroom hearings.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Responded to and investigated security and burglar alarms.
  • Adhered to safety protocols and properly handled equipment, weapons and materials.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Served active warrants and subpoenas.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Wrote, reviewed and approved reports entered in county database.
  • Responded to civil unrest, search and rescue operations.
  • Provided training on gang-related issues, firearms, defensive driving and other related police topics to newly hired officers.
  • Assessed crime scenes upon arrival and secured areas.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Conducted field sobriety tests and used portable breathalyzers to perform tests.
  • Conducted stationary and mobile surveillance on investigatory individuals.
  • Fostered rapport with school personnel and students to build trust and cultivate communication.
  • Gathered preliminary investigation information as first responder to crime scenes.
U.S. Air Force Active Duty - Law Enforcement Specialist
City, STATE, 12/1987 - 12/1993
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
  • Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Wrote detailed arrest and accident reports.
  • Developed and presented hazard recognition instructional training programs for collateral duty personnel and facilitated newcomer's briefing which increased base hazard awareness.
  • Conducted routine patrols of assigned areas to prevent, reduce, and detect criminal activity, and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances, and issued warnings and citations for traffic violations.
  • Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
  • Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
  • Investigated reports of suspicious activities to preempt violent offenses.
  • Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
  • Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Evaluated animals for trainability to discuss training techniques.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

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Resume Overview

School Attended

  • Mapleton High School

Job Titles Held:

  • Emergency Telecommunicator
  • Emergency Telecommunicator
  • Police Officer
  • Law Enforcement Specialist

Degrees

  • High School Diploma

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