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emergency telecommunicator resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Troubleshooting skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Self-starter
  • Time management
  • Energetic work attitude
  • Meticulous attention to detail
  • Results-oriented
  • Works well under pressure
  • Courteous demeanor
Experience
Emergency Telecommunicator, 09/2012 - Current
Grand Traverse County Traverse City, MI,
  • Answer incoming 911 emergency and non emergency lines.
  • Enter all information into CAD (computer aided dispatch system).
  • Dispatch for EMS, Fire, and Police in all of Randolph County.
  • Maintain radio traffic for EMS, Fire, and Police for Randolph County.
  • Enter, update, and receive information in a variety of computer systems and programs.
  • Provide excellent customer service to all customers whom make contact with Randolph County Communications, whether it be an employee or citizen.
Inbound Customer Service Representative, 10/2013 - 09/2014
Homeserve Usa Birmingham, AL,
  • Receive calls from established customers to inquire about our fabrics or to place an order.
  • Listen to customer's needs, find and enter information in a quick and efficient manner through the use of a phone headset with a one call resolution.
  • I work with the knowledge and skills to maintain control of the conversation in a professional and polite manner and build relationships with our customers and handle all of their needs.
Customer Sales and Service Representative, 01/2011 - 04/2012
Farmers Insurance Group Anna, TX,
  • Customer sales and all customer service.
  • Handle all incoming calls in a professional manner and provide detailed information on all services and products including wireless, Internet, video, and landlines.
  • Handle customers directly by telephone or electronically.
  • Obtain and evaluate all relevant information to handle customer inquiries and customer complaints.
  • Respond promptly to all customers by preferred method of contact.
  • Process orders, applications, and request.
  • Communicate and coordinate with all internal departments.
  • Call and email all prospects which results in generating higher revenue for the company and exceeding monthly sales goals.
  • Research and review billing issues.
  • Collect and post all bill and invoice payments by phone.
EMT-Basic, 2006 - 04/2012
Integris Health Spencer, OK,
  • Maintained a state of readiness and alertness for all assignments.
  • Provided life support services during medical emergencies on scene and en route to the hospital.
  • Initiated plans of care based on patient assessments.
  • Completed all mandatory education and training classes.
  • Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
  • Interacted with patients, families, hospital staff and the general public.
Cashier, 09/2010 - 01/2011
Raley's And Belair Pleasanton, CA,
  • Collect and post all bill payments for North State Communications, handle large amounts of currency daily.
  • Monetary transactions including cash, check, and credit card payments.
  • Preparation of daily deposits and balancing of all monies at my branch.
Assist Vice-President of Sales, 2010 - 09/2010
Brown Harris Stevens Residential Sales, Llc New York, NY,
  • Assisted Vice President of Sales in all daily activities.
  • Answered all incoming calls and handled each with a one call resolution.
  • Processed daily sales reports and daily Bill of Ladings.
  • Prepared upholster income and sales rep commission.
  • Data entry, processing sales/purchase orders, shipping orders and making all invoices.
  • Collecting and applying payments.
Administrative Assistant, 2002 - 2009
Watermark Retirement Communities Harvard, IL,
  • Answer phones diligently.
  • AP/AR
  • Administrative duties
  • Handled large amounts of money while checking up the trucks that had returned from being out of town.
  • Preparing payroll.
  • Managing inventory.
  • Inside/Outside sales.
  • Creating purchase/sale orders as well as invoicing.
CNA, 2004 - 06/2007
Cornerstone Pediatrics City, STATE,
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
  • Utilized strong assessment skills to determine necessary patient care.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Maintained patient charts and confidential files.
Education
High School Diploma: , Expected in 2002
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East Davidson High School - Thomasville, NC
GPA:
Status -
: Emergency Services / CNA, Expected in 2002
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Guildford Technical Community College - Jamestown, NC
GPA:
Status -
: , Expected in
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GTCC - Jamestown, NC
GPA:
Status -
Associate of Applied Science: Emergency Services, Expected in
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Davidson County Community College - Jamestown, NC
GPA:
Status -
Skills

Accounts payable, Accounts receivable, Administrative, AS400, Billing, CAD, Cash handling, Clerical, Credit, Excellent customer service, Data entry, Email, Faxes, Filing, Inventory, Medical Terminology, Multi-tasking Excel, Microsoft Office, Outlook, PowerPoint, Professional and friendly, Windows 95, 98, Word, Outside/Inside sales, Payroll, Peach Tree, Quick Books, Research, Self-motivated, Shipping and receiving

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Resume Overview

School Attended

  • East Davidson High School
  • Guildford Technical Community College
  • GTCC
  • Davidson County Community College

Job Titles Held:

  • Emergency Telecommunicator
  • Inbound Customer Service Representative
  • Customer Sales and Service Representative
  • EMT-Basic
  • Cashier
  • Assist Vice-President of Sales
  • Administrative Assistant
  • CNA

Degrees

  • High School Diploma
  • Associate of Applied Science

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