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Emergency Telecommunicator Resume Example

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EMERGENCY TELECOMMUNICATOR
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

Highlights
  • High customer service standards
  • Troubleshooting skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Self-starter
  • Time management
  • Energetic work attitude
  • Meticulous attention to detail
  • Results-oriented
  • Works well under pressure
  • Courteous demeanor
Experience
Emergency Telecommunicator10/2012 to CurrentRandolph County Emergency ServicesAsheboro, NC
  • Answer incoming 911 emergency and non emergency lines.
  • Enter all information into CAD (computer aided dispatch system).
  • Dispatch for EMS, Fire, and Police in all of Randolph County.
  • Maintain radio traffic for EMS, Fire, and Police for Randolph County.
  • Enter, update, and receive information in a variety of computer systems and programs.
  • Provide excellent customer service to all customers whom make contact with Randolph County Communications, whether it be an employee or citizen.
Inbound Customer Service Representative10/2013 to 09/2014Greenhouse FabricsHigh Point, NC
  • Receive calls from established customers to inquire about our fabrics or to place an order.
  • Listen to customer's needs, find and enter information in a quick and efficient manner through the use of a phone headset with a one call resolution.
  • I work with the knowledge and skills to maintain control of the conversation in a professional and polite manner and build relationships with our customers and handle all of their needs.
Customer Sales and Service Representative02/2011 to 05/2012North State CommunicationsHigh Point, NC
  • Customer sales and all customer service.
  • Handle all incoming calls in a professional manner and provide detailed information on all services and products including wireless, Internet, video, and landlines.
  • Handle customers directly by telephone or electronically.
  • Obtain and evaluate all relevant information to handle customer inquiries and customer complaints.
  • Respond promptly to all customers by preferred method of contact.
  • Process orders, applications, and request.
  • Communicate and coordinate with all internal departments.
  • Call and email all prospects which results in generating higher revenue for the company and exceeding monthly sales goals.
  • Research and review billing issues.
  • Collect and post all bill and invoice payments by phone.
EMT-Basic01/2006 to 05/2012Randolph County Emergency ServicesAsheboro, NC
  • Maintained a state of readiness and alertness for all assignments.
  • Provided life support services during medical emergencies on scene and en route to the hospital.
  • Initiated plans of care based on patient assessments.
  • Completed all mandatory education and training classes.
  • Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
  • Interacted with patients, families, hospital staff and the general public.
Cashier10/2010 to 02/2011North State CommunicationsHigh Point, NC
  • Collect and post all bill payments for North State Communications, handle large amounts of currency daily.
  • Monetary transactions including cash, check, and credit card payments.
  • Preparation of daily deposits and balancing of all monies at my branch.
Assist Vice-President of Sales01/2010 to 10/2010Piedmont Furniture Ins., Inc.Asheboro, NC
  • Assisted Vice President of Sales in all daily activities.
  • Answered all incoming calls and handled each with a one call resolution.
  • Processed daily sales reports and daily Bill of Ladings.
  • Prepared upholster income and sales rep commission.
  • Data entry, processing sales/purchase orders, shipping orders and making all invoices.
  • Collecting and applying payments.
Administrative Assistant01/2002 to 01/2009Carolina Furniture Collection, IncAsheboro, NC
  • Answer phones diligently.
  • AP/AR
  • Administrative duties
  • Handled large amounts of money while checking up the trucks that had returned from being out of town.
  • Preparing payroll.
  • Managing inventory.
  • Inside/Outside sales.
  • Creating purchase/sale orders as well as invoicing.
CNA01/2004 to 07/2007Cornerstone PediatricsAsheboro, NC
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
  • Utilized strong assessment skills to determine necessary patient care.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Maintained patient charts and confidential files.
Education
High School Diploma2002East Davidson High SchoolThomasville, NC
Emergency Services / CNA2002Guildford Technical Community CollegeJamestown, NC
GTCCJamestown, NC
Associate of Applied Science: Emergency ServicesDavidson County Community CollegeJamestown, NC
Skills

Accounts payable, Accounts receivable, Administrative, AS400, Billing, CAD, Cash handling, Clerical, Credit, Excellent customer service, Data entry, Email, Faxes, Filing, Inventory, Medical Terminology, Multi-tasking Excel, Microsoft Office, Outlook, PowerPoint, Professional and friendly, Windows 95, 98, Word, Outside/Inside sales, Payroll, Peach Tree, Quick Books, Research, Self-motivated, Shipping and receiving

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Resume Overview

Companies Worked For:

  • Randolph County Emergency Services
  • Greenhouse Fabrics
  • North State Communications
  • Piedmont Furniture Ins., Inc.
  • Carolina Furniture Collection, Inc
  • Cornerstone Pediatrics

School Attended

  • East Davidson High School
  • Guildford Technical Community College
  • GTCC
  • Davidson County Community College

Job Titles Held:

  • Emergency Telecommunicator
  • Inbound Customer Service Representative
  • Customer Sales and Service Representative
  • EMT-Basic
  • Cashier
  • Assist Vice-President of Sales
  • Administrative Assistant
  • CNA

Degrees

  • High School Diploma 2002
    Emergency Services / CNA 2002
    Associate of Applied Science : Emergency Services

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