emergency telecommunicator resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
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Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Troubleshooting skills
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Self-starter
Time management
Energetic work attitude
Meticulous attention to detail
Results-oriented
Works well under pressure
Courteous demeanor
Experience
Emergency Telecommunicator, 09/2012 - Current Grand Traverse County – Traverse City, MI,
Answer incoming 911 emergency and non emergency lines.
Enter all information into CAD (computer aided dispatch system).
Dispatch for EMS, Fire, and Police in all of Randolph County.
Maintain radio traffic for EMS, Fire, and Police for Randolph County.
Enter, update, and receive information in a variety of computer systems and programs.
Provide excellent customer service to all customers whom make contact with Randolph County Communications, whether it be an employee or citizen.
Inbound Customer Service Representative, 10/2013 - 09/2014 Homeserve Usa – Birmingham, AL,
Receive calls from established customers to inquire about our fabrics or to place an order.
Listen to customer's needs, find and enter information in a quick and efficient manner through the use of a phone headset with a one call resolution.
I work with the knowledge and skills to maintain control of the conversation in a professional and polite manner and build relationships with our customers and handle all of their needs.
Customer Sales and Service Representative, 01/2011 - 04/2012 Farmers Insurance Group – Anna, TX,
Customer sales and all customer service.
Handle all incoming calls in a professional manner and provide detailed information on all services and products including wireless, Internet, video, and landlines.
Handle customers directly by telephone or electronically.
Obtain and evaluate all relevant information to handle customer inquiries and customer complaints.
Respond promptly to all customers by preferred method of contact.
Process orders, applications, and request.
Communicate and coordinate with all internal departments.
Call and email all prospects which results in generating higher revenue for the company and exceeding monthly sales goals.
Research and review billing issues.
Collect and post all bill and invoice payments by phone.
EMT-Basic, 2006 - 04/2012 Integris Health – Spencer, OK,
Maintained a state of readiness and alertness for all assignments.
Provided life support services during medical emergencies on scene and en route to the hospital.
Initiated plans of care based on patient assessments.
Completed all mandatory education and training classes.
Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
Interacted with patients, families, hospital staff and the general public.
Cashier, 09/2010 - 01/2011 Raley's And Belair – Pleasanton, CA,
Collect and post all bill payments for North State Communications, handle large amounts of currency daily.
Monetary transactions including cash, check, and credit card payments.
Preparation of daily deposits and balancing of all monies at my branch.
Assist Vice-President of Sales, 2010 - 09/2010 Brown Harris Stevens Residential Sales, Llc – New York, NY,
Assisted Vice President of Sales in all daily activities.
Answered all incoming calls and handled each with a one call resolution.
Processed daily sales reports and daily Bill of Ladings.
Prepared upholster income and sales rep commission.
Data entry, processing sales/purchase orders, shipping orders and making all invoices.
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