emergency telecommunicator resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
OBJECTIVES: To secure a Financial Technician position that will enable me to grow professionally while contributing to the company's goals and objectives.
Skills
Computer-based dispatch systems
Basic life support knowledge
Map reading abilities
Information documentation
Critical thinker
Database maintenance
Monitoring field personnel
Schedule coordination
Processing orders
Yearly reporting
Deadline awareness
Interpersonal and verbal communication
Bookkeeping
Database record keeping
Invoicing and billing
Account reconciliation
Vendor relationships
Financial statement preparation
Data entry
Experience
10/2017 to CurrentEmergency TelecommunicatorGrand Traverse County | Traverse City, MI,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests such as BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Responded to emergency calls routed by automatic distribution system.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
Entered information on computerized systems to verify locations and notify nearest responders.
Asked probing questions to get to root of caller's issues.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
Responded professionally to telephone calls.
Acted as first responder for medical emergencies, included incoming calls and code red situations.
Co-operated with law enforcement agencies to provide evidence and assist with investigations.
Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
06/2002 to 09/2017Telecommunicator IIIMhc Equity Lifestyle Properties | Monee, IL,
Monitors, maintains and updates various secure computerized information systems governed by local, state and federal agencies.
Receive emergency calls o Establishes location o Determines the nature of emergency o Prioritizes the situations o Dispatches units in accordance with established procedures o Records details of the call and dispatch transmissions o Communicates with the caller while relaying information to emergency responders o Provides instructions to caller, encouraging calmness.
Dispatches appropriate personnel and equipment to the scene ensuring officers and firemen are aware of the situation and persons involved.
Receives and transmits messages by radio while ensuring all acquired accounts of incidents are entered into computerized dispatch terminal.
Monitors primary and secondary police, fire and emergency frequencies.
Keep track of units dispatched and checked out.
Receives incoming telephone and alarm system calls regarding emergency and non-emergency police and fire services.
Prepares report, maintains records and handles complaints.
Completes monthly response time reports.
Supervises and participates in the training of new dispatchers.
Monitors equipment to ensure proper functioning.
Enters, updates and retrieves information from various local, state and federal networks and computerized data systems regarding warrants, persons wanted by various law enforcement agencies and legal authorities.
Accesses background information on persons and status of stolen property, vehicle registration and stolen vehicles.
Maintains access to, and security of highly sensitive materials.
Maintains files of information relating to emergency calls such as personnel rosters, swat call-outs and emergency call and pager files.
Serves as the interim supervisor during the absence of the Communication Manager.
Assist in maintaining the Motorola Radio System. Updates handheld radios in the system when changes were made. Created the current radio template we used in dispatch and made updates as needed
Attended all MOSCAD trainings for programming the dispatch radio and handhelds.
Certified as a Telecommunication Training Officer November 2009.
Was one of the first civilians from our agency to graduate from the IACP LPO School 2011.
DCI/NCIC certified.
Proficient with NCAWARE, CJLEADS, LInX Carolina and CTY Blackboard Connect.
Adds new employees into Computer Aided Dispatch Program (CAD) and assigns them a user ID.
Works with GIS on mapping issues within CAD.
Updates businesses in CAD.
Updates units in CAD when transferred to another division for correct recommendation.
Developed and updates the dispatch training manual.
Serves on the Communications Accreditation Team.
Programmed and continually updates the Cassidian Communications Phone System and the dial directory.
Works with the City of Jacksonville Planning and Permitting Division to continually update new businesses, new construction, new streets and address renumbering in CAD.
As the ONESolution CAD System Administrator, I work with SunGard to resolve technical issues that arise, via teleconference or in person.
01/2000 to 01/2001Assistant ManagerMhc Equity Lifestyle Properties | Morehead, KY,
Directed a staff of 15 associates in a high volume retail environment.
Hired, fired, trained and evaluated as many as 15 employees.
Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff.
Effectively planned, arranged, and rotated merchandise displays.
Administered inventory planning and control, shipping and receiving and stocking to reduce shrink
Oversaw ordering, scheduling, and inventory levels.
Actively participated in staff and organizational meetings, offering constructive input and feedback.
Served as the interim manager in the absence of the store owner.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Prepared and submitted nightly bank deposits.
Prepared annual budget by scheduling expenditures, analyzing variances and initiating corrective actions.
Boosted company sales by developing and implementing strategic marketing approaches.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
01/1995 to 01/2000Assistant ManagerBurlington Shoes | City, STATE,
Supervised and trained a staff of up to 8 sales associates in a high volume retail environment.
Effectively handled personnel actions with new and current employees.
Responsible for opening and closing of the store, daily sales reports, daily cash register reconciliation and nightly bank drops.
Effectively planned, arranged, and rotated merchandise displays.
Provided excellent customer service in a busy retail environment.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education and Training
Expected in 01/1999 to to Associate | ArtsCoastal Carolina Community College, , GPA: Status -
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