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emergency communications specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused Emergency Communications Specialist bringing over 17 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring to further and advance career in Public Safety.

Skills
  • Customer service
  • Map reading abilities
  • Basic life support knowledge (EMD)
  • Computer-aided dispatching
  • Information documentation
  • Critical thinker
  • Microsoft Office
  • Flexible hours
  • Organization
  • Friendly, positive attitude
  • Computer skills
  • Problem resolution
  • Time management
  • Organizational skills
  • Conflict resolution
  • Emergency Call Response
  • Experience dispatching multiple Emergency agencies
  • First Aid/CPR
  • Team building
  • Maintenance and Repair
Experience
Emergency Communications Specialist, 12/2005 to Current
Avison YoungFort Lauderdale, FL,
  • Assistant Supervisor of shift for 10+ years.
  • Contacted appropriate vendors/people during equipment issues/failure.
  • Reset phones when they went down.
  • Changed back up tapes for recordings.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Managed average of 50-100+ calls each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • One Solution (OSSI) CAD to input and compile data gathered from various sources.
  • Worked closely with team members to deliver proper first responder response.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Compiled data on quality issues and vulnerabilities and reported all findings to proper persons with suggestions for improvement.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Searched suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Entered numerous cases into OMINXX for NCIS including but not limited to Missing persons, Wanted persons, Stolen and Felony Vehicles, Domestic Violence Protection Orders
Emergency Communications Specialist, 11/2004 to 12/2005
Gates County 911City, STATE,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests into OMINXX
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assisted callers in emergency situations with appropriate information and support.
  • Documented everything in the log. No CAD was used during dispatching at this time.
Customer Service Representative, 06/2001 to 08/2004
Chilton Auto ServiceCity, STATE,
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
Education and Training
Associate of Arts: Criminal Justice, Expected in to College of the Albemarle - Elizabeth City, NC
GPA:
High School Diploma: , Expected in 05/2001 to Gates High School - Gates, NC,
GPA:
Certifications
  • Emergency Medical Dispatch (EMD)
  • APCO Communications Training Officer (CTO)
  • Telecommunicator Certification Course (NC Sheriff Standards)
  • Emergency Fire Dispatch (EFD)
  • FEMA ICS 100, 144, 200, 300,400, 700, 701,702, 703, 704,706, 800
  • CPR
  • DCI Modules 1,2,3,6
  • Skywarn Training
  • TTY Training
  • Suicide Intervention Training
  • Domestic Violence Intervention Training
  • Amber Alert/Silver Alert Training
  • Greater Alarms Fire Training
  • Human Sex Trafficking
  • Fire Mayday Training
  • Incident Tactical Dispatch Telecommunicator Emergency Response
  • Rapid SOS
  • Narcan Training
  • Mobile Crisis/Co-Responder Training
  • Eastcare/Nightengale Training
  • Prepared Live Training
  • Agency 360 Training (CTO program)
  • CISM Group Crisis Intervention Training
  • Yearly NC Sheriff Standards Training
  • Yearly Continuing Education Training
  • APCO Communications Supervisor Training
  • IAED Continuting Education
  • Active Shooter Training
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Resume Overview

School Attended

  • College of the Albemarle
  • Gates High School

Job Titles Held:

  • Emergency Communications Specialist
  • Emergency Communications Specialist
  • Customer Service Representative

Degrees

  • Associate of Arts
  • High School Diploma

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