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Emergency Communications Specialist Resume Example

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EMERGENCY COMMUNICATIONS SPECIALIST
Summary

Results-focused, proactive professional with strength in collaboration, flexibility and critical thinking. Proficient in leveraging business relationships and "good old fashioned customer service" to achieve results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Technologically savvy
  • Timeline Planning and Management
  • Advanced MS Office Suite knowledge
  • Operational processes
  • Multi-line phone systems
  • Professional and mature
  • Meticulous attention to detail
  • Customer service-oriented
  • Flexible self-starter
  • Executive presentation development
  • Articulate and well-spoken
  • POS system operation
Experience
Emergency Communications SpecialistCompany Name | City, State | Apr 2013-Current
  • Contributed to positive outcomes by ensuring a high level of accuracy while providing exceptional internal and external customer service.
  • Demonstrated flexibility in a team-oriented environment, adapting to multiple personalities, tasks, situations and environments.
  • Leveraged Tiburon CAD, ESRI GIS, Mitel and SalesForce software to input and compile data gathered from various sources.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Delivered air and ground, client WAMS and ERP responses to customer locations on time.
  • Contributed to development, planning and completion of project initiatives.
  • Mitigated risks and service delays by efficiently using radio, telephone and computer system to update first responders, stakeholders and partners with real-time information.
Administrative Services Assistant to V.PCompany Name | City, State | Nov 2008-Apr 2013
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Created and revised systems and standard operating procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
  • Arranged domestic and international travel, hotel and transportation needs for Executives and staff.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Collaborated with Executives and accounting department to provide timely and efficient billing statements.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding, orientation and termination activities
  • Planned meetings for external stakeholders, Board of Directors and business partners and coordinated availabilityof conference rooms.
  • Assisted Vice President, Human Resources and Administration and all other Executives with sustainable, scalable administrative operations and project management support.
Other - Company Name | Jan 1999-Jan 2008
  • Analyze weekly sales and service reports, followed by development of new plans and initiatives to increase productivity
  • Revised and maintained master calendar for client appointments.
  • Produced and filed payroll reports semi-monthly
  • Supervised team of 25 employees working with pyrotechnic equipment, maintaining safety and cultivating productive atmosphere.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Handled escalated customer service concerns from clients, stake holders and the general public to preserve revenue streams.
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Education and Training
First Aid, CPR And AEDAlberta Heart And Stroke Foundation | | City | Jun 2020
Emergency Medical Dispatcher International Academy Emergency Medical DispatchInternational Academy Emergency Dispatch | | City | 2020
Air Medical Resource ManagementSTARS | | City | Feb 2020
MancalMcVeyCritical Incident Stress ManagementSTARS | | City | Mar 2018
Certificate: Emergency Medical ResponderAlberta Health And Safety Institute | | City, State | 2013
Nautical Safety Star Nautical Safety Education - Miami SOLAS (Safety of Life at Sea) Survival Craft Crew (SCC) certification Crowd and Crisis Control TDG and WHIMIS First Aid and CPR CertificationCarnival Cruise Lines | | City | 2003
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Resume Overview

School Attended

  • Alberta Heart And Stroke Foundation
  • International Academy Emergency Dispatch
  • STARS
  • Alberta Health And Safety Institute
  • Carnival Cruise Lines

Job Titles Held:

  • Emergency Communications Specialist
  • Administrative Services Assistant to V.P
  • Other -

Degrees

  • First Aid, CPR And AED
    Emergency Medical Dispatcher International Academy Emergency Medical Dispatch
    Air Medical Resource Management
    MancalMcVeyCritical Incident Stress Management
    Certificate: Emergency Medical Responder
    Nautical Safety Star Nautical Safety Education - Miami SOLAS (Safety of Life at Sea) Survival Craft Crew (SCC) certification Crowd and Crisis Control TDG and WHIMIS First Aid and CPR Certification

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