Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Resourceful and innovative Instructional Designer with over eight years of experience in e-learning and curriculum development for various cultural and professional backgrounds. Offering an insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

  • Teamwork
  • Training & Development
  • Leadership
  • Critical Thinking
  • Good listening Skills
  • Self-motivated Professional
  • Team Building
  • Training Program Improvement
  • Curriculum Implementation
  • Student Assessments
  • Implementation Guidance
  • Multitasking Skills
  • Education Plans
Work History
03/2015 to Current Education Architect Teter, Llp | Bakersfield, CA,
  • Collaborate with leadership, application analysts, informatics, workflow
    architects and clinical subject matter experts (SMEs) to develop precisely
    and quality Epic instructional content for providers, clinical support and
    ancillary staff.
  • Design and develop curriculum and job aids for EpicCare Ambulatory,
    Beacon Oncology and Research Epic modules.
  • Utilize instructional design applications such as Articulate Rise 360,
    SnagIt and Camtasia to develop learning materials and self-paced courses.
  • Provide super-user, train-the-trainer, and new hire training delivery for the Beacon Oncology, EpicCare Ambulatory, and Research Epic modules.
  • Utilize Robohead for project management, deliverable collaboration, and content reviews.
  • Provide Mager learning methodology certification guidance, mentoring, and certification approvals.
  • Utilize HealthStream to manage instructor-led and remote training offerings.
  • Utilize ServiceNow to manage development and delivery requests. Proficient in Google Workspace applications and Microsoft 365 products.
  • Implement and facilitate How to Learn in the Virtual Classroom and Virtual Classroom Facilitation Boot Camp classes.
  • Manage and implement Epic Refuel and Epic Quarterly Updates education.
  • Assess training needs using training needs analysis, employee surveys, and interviews to gather data.
  • Facilitate classroom training in-person and virtually.
  • Created plans and communicated deadlines to ensure projects were completed on time
01/2013 to 03/2015 EPIC Certified Instructional Designer Saint Francis Health System | City, STATE,
  • Manage the development, update, and review of new and existing lesson plans, course materials, and e-learning lessons.
  • Act as Liaison between Credentialed Educators, EPIC Executives, Physician Leadership, and EPIC Consultants.
  • Manage, and train Credentialed Trainers and Super Users to prepare for the education of end users for Epic go-live.
  • Certified in EpicCare Ambulatory and EpicCare Specialties with in-depth knowledge and understanding of how it impacts the healthcare continuum related to patient procedures and processes.
  • Develop and implement classroom training, one-to-one, computer-based training, and just in time (JIT) training of the clinical personnel on various functions and applications of the electronic record.
  • Set up and deliver training in a formal class setting or at-the-elbow support/optimization in the workplace setting.
  • Create tip-sheets and job aids promptly to assist in ongoing end-user training.
  • Develop and ensure completion of competency-based learning assessments of trainers and end-users.
  • Support and maintain the EPIC training environment (MST) for ongoing go-live, new hire, and refresher end-user training.
  • Creates and implements learning program evaluations.
  • Knowledgeable of workflow analysis, system configuration, system readiness testing, and go-live activities.
  • Plan, identify needs and implement programs and materials to achieve the skills/competencies necessary to meet patient safety, data management, compliance, HIPAA, CHI policies, Joint Commission, and regulatory requirements.
  • Credentialed and managed numerous EPIC credentialed trainers.
  • I have developed excellent written and oral communication skills, classroom leadership skills, adult learning tactics, specific organizational skills, and analytical skills.
  • Facilitate problem-solving and conflict resolution related to practitioner's usage of an electronic record.
  • Recommend changes and determine outcomes to improve quality of education, patient safety, staff efficiency, and effectiveness.
  • Collaborate and communicate with information Services, various steering groups, and the user’s enhancements, resolve operation problems and improve operational quality.
  • Participate in departmental meetings and initiatives, quality improvement activities, and committees.
  • Created visios for all ambulatory departments.
  • Build and maintain a Master Training environment (MST) for educational classes.
  • Support all aspects of preparation for the implementation of EPIC.
  • Develop and implement ambulatory curriculum for end-users before education and implementation of the Epic Ambulatory Electronic Health Record.
06/2011 to 01/2013 EPIC Credential Training Specialist/Informatics Presbyterian Health Services | City, STATE,
  • Conduct routine and ad hoc training of business process workflows for PMG clinics (scheduling, registration, insurance verification, collections, etc.) and new hire training in Epic.
  • Develop, implement, and deliver behavioral and skill-based learning knowledge, including technical training, for Presbyterian employees and independent medical staff members.
  • Work with business unit managers to determine learning and training needs.
  • Conduct evaluations of courses and other learning programs.
  • Coordinate, develop, and implement new employee orientation programs.
  • Maintain and develop knowledge and skills in assigned technical and non-technical content areas for which the Provider Support Team provides training.
  • Actively engage in personal mastery and continuous learning, focusing on theories, tools, techniques, and best practices for developing constituents' skills, knowledge, and behavioral learning capability.
  • Support design coordination and delivery of new hire training programs.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Documented participation and evaluated learning for each participant.
  • Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
01/2006 to 06/2011 MSPRC Senior Corporate Trainer/Escalations Team Leader Chickasaw Nation Industries Corporation | City, STATE,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response
  • Molded team and embraced change to adapt within a dynamic market
  • Modeled exceptional customer service and mentored associates on a direct link between revenue growth and customer loyalty
  • Cross-trained and provided backup for customer service managers
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Led team of 15 members while providing exceptional customer service
  • Implemented new working processes to deliver multiple improvements
  • Initiated timely response to emails, voicemails, and written correspondence
  • Facilitated training for associates through daily coaching and regular performance appraisals
Expected in 2010 Master’s Degree | Business Administration, and Human Resources University of Phoenix, Oklahoma City, OK GPA:
Expected in 1989 Bachelor of Science Degree | Business Administration University of Science and Arts of Oklahoma, Chickasha, OK GPA:
  • Epic Dorothy Certification, July 2017
  • EpicCare Ambulatory Certification, March 2013
  • Epic Comfort Certification, July 2018
  • EpicCare Ambulatory Curriculum Certification, August 2018
  • Epic Dorothy and Comfort Curriculum Certification, August 2018
  • Virtual Classroom Facilitator Certification, May 2020
  • Mager Certified Instructional Technologist, January 2016
  • Mager Certified Performance Facilitator, July 2021

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School Attended

  • University of Phoenix
  • University of Science and Arts of Oklahoma

Job Titles Held:

  • Education Architect
  • EPIC Certified Instructional Designer
  • EPIC Credential Training Specialist/Informatics
  • MSPRC Senior Corporate Trainer/Escalations Team Leader


  • Master’s Degree
  • Bachelor of Science Degree

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