Administrative professional who goes above and beyond basic
administrative tasks and takes on multiple projects at once. Service
oriented and committed to approaching administrative tasks with tenacity
and attention to detail.
Creative problem solver
Accurate and detailed
Dedicated team player
Administrative support specialist
40 WPM typing speed
Advanced clerical knowledge
Advanced computer proficiency
Advanced MS Office Suite knowledge
EDI/Billing Software Support Specialist, 11/2013 to 02/2017 Pro Health Billing – Napa, CA
Prepared billing correspondence and maintained database to organize billing information.
Updated patient financial information to guarantee accuracy.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
Confidently and adeptly handled claim denials and/or appeals.
Identified and resolved patient billing and payment issues.
Posted and adjusted payments from insurance companies.
Submitted electronic/paper claims documentation for timely filing.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Senior Software Support Specialist, 01/2007 to 05/2009 MPM SOFT – Napa, CA
Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients
in a timely manner.
Research & Spec all necessary software modifications.
Review & provide necessary corrections for 837p claim submissions to EDI companies.
Conduct Insurance Billing Software Trainings.
Network Multiple Terminals for shared software access (Peer-to-Peer/Server).
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Pro Health Billing
1801 First Luxury Inn
Nelson Staffing Solutions
Southcorp Wines, The America's
VINTAGE HIGH SCHOOL
Job Titles Held:
EDI/Billing Software Support Specialist
Senior Software Support Specialist
Administration/Software Support/Office Support
High School Diploma :
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