(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Administrative professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Service oriented and committed to approaching administrative tasks with tenacity and attention to detail.
  • Quick learner
  • Creative problem solver
  • Accurate and detailed
  • Dedicated team player
  • Administrative support specialist
  • 40 WPM typing speed
  • Database management
  • Advanced clerical knowledge
  • Spreadsheet management
  • Advanced computer proficiency
  • Advanced MS Office Suite knowledge
VINTAGE HIGH SCHOOL Napa, CA Expected in High School Diploma : - GPA :
Work History
Right At Home - EDI/Billing Software Support Specialist
Terre Haute, IN, 10/2013 - 01/2017
  • Prepared billing correspondence and maintained database to organize billing information.
  • Updated patient financial information to guarantee accuracy.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Identified and resolved patient billing and payment issues.
  • Posted and adjusted payments from insurance companies.
  • Submitted electronic/paper claims documentation for timely filing.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
Hyatt Hotels Corp. - Senior Software Support Specialist
Philadelphia, PA, 2007 - 04/2009
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in a timely manner.
  • Research & Spec all necessary software modifications.
  • Review & provide necessary corrections for 837p claim submissions to EDI companies.
  • Conduct Insurance Billing Software Trainings.
  • Network Multiple Terminals for shared software access (Peer-to-Peer/Server).
  • Software Installation/Initial Setup/HIPAA Compliance.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Coastal Villages - Concierge
Tuntutuliak, AK, 06/2005 - 2007
  • Assisted with Guests Travel Plans/Itinerary Maintenance
  • Industry Referrals
  • Maintained Wine/Hospitality Industry Relationships
  • Phones, Guest Services, Reservations
  • Database/System Set up/ Maintenance
Nelson Staffing Solutions - Administration/Software Support/Office Support
City, STATE, 05/2003 - 06/2005
  • Appointment Scheduling
  • Medical Records Maintenance
  • Insurance Eligibility Verification
  • Medical Coding & Insurance Claim Submissions
  • Telephone Operator
  • Employment Verification/Security Clearance
  • All other administrative support duties as assigned
Southcorp Wines, The America's - Logistics Assistant
City, STATE, 08/2001 - 08/2002
    • Supervision of all Inbound/Outbound Shipments (Domestic & International) 
    • SAP Database Conversion
    • Data Entry, Filing
    • Maintenance & Application Filing of Fosters/Southcorp State ABC Licenses.
    • Picked up incoming stock and delivered materials to designated locations.
    • Reported carrier-performance metrics and monthly costs reports to executive team.

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Resume Overview

School Attended


Job Titles Held:

  • EDI/Billing Software Support Specialist
  • Senior Software Support Specialist
  • Concierge
  • Administration/Software Support/Office Support
  • Logistics Assistant


  • High School Diploma

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