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driver delivery specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

To acquire a position in your established and successful business, to be comfortable to obtain success in a workplace that I can grow to retire in. To be sure I provide the best customer service possible to each and every customer, and to be the best team member to each co- worker that I can be providing a very helping hand at all times.

Skills
  • Excellent verbal and written communication skills
  • Strong troubleshooting and analytical skills
  • Knowledge and experience of relatio al database struture table views
  • Excellent customer service and interpersonal skills
  • Knowledge and experience with
  • COBOL(Batch and CICS)
  • Knowledge of Systems analysis, design, coding, and u it testing (System Development Life Cycle)
  • Incumbents develop analytical skills
  • Participate in policy and procedure formulation
  • Gather and analyze data
  • Consult with field and other departmental personnel in disseminating and securing necessary
  • Information
  • Prepare reports and correspondence on technical Unemployment Insurance
  • Independent Insurance Agent
  • Health Sherpa - Sacramento, CA
  • June 2020 to December 2020
  • Remote customer service ability to work independently and as a team
  • 10 key
  • Process Insurance
  • Prepare reports and correspondence on technical
  • Insurance Licensed
  • Many More Task and Obtained Skills
  • Insurance Agent
  • Quote Wizard - Rancho Cordova, CA
  • June 2019 to January 2020
  • Phone handling
  • Ability To Work Independently and as a team member
  • Directory
  • Varifying Personal Information
  • Following Company policies & Procedures
  • Multi Computor Software Use
  • Collections Agent
  • Skills
  • Customer service
  • Telephone
  • Self motivated
  • Sales Experience
  • 10 Key Data Entry
  • Tax Experience
  • Escrow
  • Microsoft Office
  • Typing
  • Business Management
  • Delivery Driver Experience
  • Insurance Sales
  • Certifications and Licenses
  • CDL
  • Additional Information
  • Customer Service - Telephone Technique - Professional Attitude
  • Self Motivated, Initiative, High Level of Energy
  • Responsible and Reliable in Any Given Situation
  • Ability to Communicate with Persons Inside and Outside of Organization
  • Fast and Accurate Learner Willing To Except and Adapt To Change At any Level
Experience
10/2017 to 12/2022
Driver, Delivery Specialist The Mentor Network Hoffman, MN,
  • Maintain a healthy lifestyle to perform in a physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages that typically weigh 25 - 35 lbs
  • And may weigh up to 70 lbs
  • Personal Vehicle Drivers must have excellent customer contact - Drivers must maintain excellent driving skills
  • Drivers must maintain a valid driver's license issued in the state that they live
  • A DOT physical exam is required for this position
  • Drivers Are required to travel to an identified start location that is away from the facility & drive to the destination to deliver all packages in many different locations
  • Personal Vehicle Drivers are expected to comply with UPS appearance guidelines and wear the company- provided uniform at all times while performing driving activities
  • Identify correct addresses to maintain correct and accurate package delivery -Provide and maintain excellent customer satisfaction
  • To Go
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Documented daily mileage, gas and other data.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Monitored delivery trips through log system using [Software].
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Achieved consistently high customer scores due to exceptional service.
  • Secured merchandise, avoiding damage during transportation.
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
01/2013 to 12/2022
Business Manager Pink Affiliations Cleaning Services City, STATE,
  • Accomplishments: -Various Types of Cleaning -Customer Relations -Task Delegations/Organizing -Multi phone handling skills -Route Customers To Needed Services -Business management -Interpret Financial Information and make Accurate Arithmetic Calculations -Perform Calculations and Computations -Payment Processing -Inventory
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
  • Maximized business growth by driving high adoption and usage of marketing platform.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Responded promptly to needs of constituents, soliciting feedback to improve service.
  • Synthesized customer and market information into summaries to build strategies for segments.
  • Translated customer needs into operational plan to fulfill projects with right resources.
  • Improved tools to enable better tracking and business analysis.
  • Created comprehensive onboarding processes and activities to acclimate new hires.
  • Communicated client priorities, delivering presence and business objectives.
  • Used variety of software packages to support sales functions.
  • Interpreted trends and other sales analysis data to assist senior management.
  • Defined accountabilities and established performance objectives and metrics to execute strategy.
  • Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
  • Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
  • Provided feedback to improve strategies, programs and initiatives.
  • Drove high performance by developing team members.
  • Worked closely with internal teams to deliver on high-profile, complex projects.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
09/2021 to 03/2022
Fact Finder/CSR Maximus/ CA EDD City, STATE,
  • Ability To Work Independently and as a team member
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Education and Training
Expected in 05/2005 to to
High School Diploma:
New Millennium Charter School - Fresno, CA,
GPA:
Expected in to to
: Professional Office Assistant
Fresno Adult Education - Fresno, CA,
GPA:
Willing to relocate to
Certifications
  • Excellent Customer Service Skills
  • 10 Key Specialist
  • Microsoft Word
  • Excel
  • Powerpoint
  • Equipment Management
  • Telephone Handling
  • Office Management

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Resume Overview

School Attended

  • New Millennium Charter School
  • Fresno Adult Education

Job Titles Held:

  • Driver, Delivery Specialist
  • Business Manager
  • Fact Finder/CSR

Degrees

  • High School Diploma
  • Some College (No Degree)

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