Trustworthy Dog Handler adept at applying positive reinforcement and dominant actor techniques to improve dog behavior. Proficient in training dogs for visually impaired, protection services and general obedience. Offering 3 years of experience combined with warm personality and passion for helping dogs integrate with families. Enthusiastic Dog Handler with proven skills managing canine behavior shifts to encourage play and prevent fights. Successful with walking and caring for groups of 15+ dogs of various breeds and sizes. Clean driving record and provide reliable pick-ups and drop-offs for customers. Caring Dog Handler with years of experience and positive attitude and well-organized with strong knowledge of diverse dog breeds and temperaments. Outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
Skills
Basic animal care
Dog behavior
Clean driving record
Time management
Coordination
Good telephone etiquette
Computer skills
Organization and Time management
MS Office
Collaboration
Night and safe deposit procedures
Exceptional Customer Service
Positive
Cheerful
Cash Handling
Relationship-builder
Scheduling
Strategic Planning
Revit
SketchUp
Motivated self-starter
Sketching
Adobe Photoshop
AutoCAD
Space Planning
Retail store support
Creative problem solving
Work History
Dog Handler, 06/2020 to Current Trugreen – Avis, PA,
Incorporated positive reinforcement methods to correct behavior problems and train basic commands.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Fed, walked and cared for 85+ dogs during owners' absences and out-of-town trips successfully with co-workers.
Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Transported dogs safely and maintained clean driving record.
Lifted 85+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
Maintained clean and organized boarding areas to promote animal wellbeing.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Coordinated with animal owners for scheduling services and payment processing.
Alerted owners immediately of health or behavior problems for speedy resolution and care.
Developed strong personal relationships and trust with dogs and owners through vocal affirmations, petting and understanding needs.
Led dogs away from hazards, obstacles and other animals to protect safety.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Customer Service Specialist, 08/2019 to 03/2020 Prism Health Care Services – Schaumburg, IL,
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Maintained financial accounts by processing customer adjustments.
Recorded product or service failure complaints and notified appropriate departments.
Described and explained details about pest control options to inform customers and guide purchasing decisions.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Checked prices and calculated totals for accurate invoice processing.
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Scheduled technicians routes by specified time to begin production on time.
Successfully scheduled customer appointments and placed reminder calls to deliver exceptional customer experience.
Animal care taker, 06/2018 to 08/2019 First Us Bancshares, Inc. – Knoxville, TN,
Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Kept animals clean and free of contaminants to promote optimal health.
Followed all pet care instructions, including dietary needs and medication regimens.
Restrained animals safely during exams and procedures.
Maintained clean and organized boarding areas to promote animal wellbeing.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Teller, 06/2014 to 06/2018 Landmark Credit Union – City, STATE,
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