Microsoft Office: Word, Excel, Power Point, Outlook, Access. MAC/OS, Windows, Lotus Notes 6, X-Spouse, Hotdocs 6, Multi-line telephones, Fax Machines, Scanners, Printers.
Professional Experience
Document Specialist, 01/2007 － 01/2014LegalZoom.com － Glendale, CA
Processed legal documents for customers filing for an uncontested divorce for eight months.
Promoted to quality control and tasked to review other processor's work and provide feedback to the employees and record their mistakes and progress on a log for supervisors to later use in their annual evaluations.
Spearheaded the training and correspondence between Legalzoom.com and contractor employees in India; Screened through workable orders and recorded unworkable orders in a log and distributed the workable orders to employees in India and Hollywood, California employees and escalated the unworkable orders to my supervisor to have them contact customers to clarify discrepancies in the customers' orders.
While screening orders for other employees, consistently met and occasionally exceeded my expected quality control quota of five orders per day.
Produced processing and quality control feedback to managers to improve output the product in order to generate more revenue for the department every month.
Provided feedback to new and current associates in India, Texas and California on inconsistencies their quality of work while maintaining my daily quota.
Trained eight to ten new associates on divorce products while being cross-trained on Estate Planning products.
Assisted in Beta Testing software used to automate states with high volumes of orders.
Suggested more efficient remedies to flaws in the system.
Contacted customers to explain the State Guideline requirements.
Used X-Spouse software to calculate the guideline amount for customers with children.
Updated an inventory spreadsheet for the orders completed each day by the processors in India.
Assisted co-workers interpret unclear customer statements and revise documents per customer specification.
Loan Processor, 09/2006 － 10/2006Act-1 Staffing Cal National Bank － Los Angeles, CA
Contacted Title Companies, Branch Representatives, and Appraisers to request clarification on loan packages in order to assemble files for each customer.
Verified that all information provided was consistent and specific to the guidelines and standards of Cal National Bank.
Junior Suspense Coordinator, 09/2005 － 06/2006Countrywide Home Loans － West Hills, CA
Began working on mortgage applications for first time buyers and within four months was promoted to work on refinances on bulk lender accounts.
Suggested methods of streamlining the funding of bulk loans based on types of documents missing, types of missing data that could be cross referenced from other documents sent with the initial loan package.
Processed thousands of incoming loans (including Regular, Closed End Seconds, and Home Equity Lines of Credit) and input data from incoming Information into Countrywide's GEMS Database.
Analyzed incoming information from Security Instruments, Title Reports, Agreements, Housing & Urban Development Statements, Appraisals, and other Mortgage documents to ensure they meet Government standards.
Communicated outstanding discrepancies with Mortgage Brokers through the GEMS database, email, and telephone follow-ups in order to ensure lingering suspensions were cleared by the conditions provided.
Calculated the Loan-to-Value and Combined Loan-to-Value ratios on multiple loans on a daily basis.
Verified Housing & Urban Development Statements met Real Estate Settlement & Procedures Act (RESPA) and compared closing costs disclosed with those closing costs on the Agreement.
Reviewed pipelines for pending loans to ensure stipulations impeding loans from being purchased were valid.
Erased invalid stipulations from the pipeline through the use of Countrywide and Government standards.
Proposition Player, 12/2002 － 09/2005Network Management Group － Monterey Park, CA
Worked in collaboration with the casino employees while upholding the rules of Network Management Group in the daily operations of table games.
Logged illegal actions of dealers/players onto a journal for supervisors to reprimand casino employees that do not observe casino gaming rules.
Supervised and trained ten to fifteen associates on Network Management Group's gaming procedures.
Recorded the ten to fifteen associates' performance and provided meaningful direction to management on their performance.
Assisted management in providing monthly and ultimately annual evaluation which helped determine if an associate received a promotion by compiling progress reports on the new associates being trained.
Re-designed the Hit (game rules) Chart and made them more legible in order to curb card game mistakes that would cost the company tens of thousands of dollars per week.
Provided outstanding customer service to casino patrons as well as leadership to casino staff to generate repeat customers Based on performance and ability to generate thousands of dollars on lower stakes tables, was promoted to a Higher Limit table within six months of employment at Network Management Group.
Upon promotion, generated hundreds of thousands of dollars in revenue per week.
Education
3 2002University of CaliforniaBachelor of ArtsSociologyGPA: Dean's List: 1997-1999, 2001, 2002Sociology Dean's List: 1997-1999, 2001, 2002
