Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
• Actively worked over 100 Spanish Speaking Clients in order to Modify loans
• Provided strong bilingual customer service, analytical understanding of credit bureau process, appraisals, explains tax returns and property insurance.
• Explain and Translate Mortgage Documents to Spanish speaking Customer.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Coursework in Communications and Psychology
Associates Degree in Criminal Justice
Bachelors of Science in Criminal Justice
Teaching, Counseling, Singing, Guitar Player
Martial arts, kick boxing, yoga.
Junior Achievement Volunteer 2015
Eight Hours teaching a kinder garden class 2015
Habitat for Humanity Volunteer 2014
Training in Call Center Technology 2013
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