Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

  • Conflict resolution proficiency
  • High customer service standards
  • Customer service management expertise
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Proficient with Microsoft Office Suite
  • Multi-channel contact center software
  • Service solutions expert
  • Conflict resolution proficiency
  • Telecommunications knowledge
  • Proficient in customer account software

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

    Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency..
Document Specialist, 07/2013 to 10/2015
Help UsaBronx, NY,
  • Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.Assisted with the development of the call center's operations, quality and training processes.
Home Owner Support specialist, 07/2011 to 07/2013
Cca Global PartnersSaint Louis, MO,

• Actively worked over 100 Spanish Speaking Clients in order to Modify loans

• Provided strong bilingual customer service, analytical understanding of credit bureau process, appraisals, explains tax returns and property insurance.

• Explain and Translate Mortgage Documents to Spanish speaking Customer.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Account Manager, 07/2008 to 07/2011
Kneaders Bakery & CafeAhwatukee, AZ,
  • Explain Modification, Short sale and deed in lieu liquidation programs.
  • Led a team of customer service representatives to increase service center profitability.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Provided strong bilingual customer service, analytical understanding of credit bureau process, appraisals, explains tax returns and property insurance.
  • Explain and Translate Mortgage Documents to Spanish speaking Customer.
Collections Bilingual Specialist, 07/2008 to 07/2011
CitiMortgageCity, STATE,
  • Answering incoming and making out bound telephone inquiries from borrowers.
  • Negotiate payment arrangements with the goal of keeping the borrower in their home and minimizing foreclosures.
  • Taking down payments to help customer keep mortgage as current as possible.
  • Help with Spanish requests.
Bilingual Customer Service Sales/ Lead, 07/2005 to 07/2008
  • Managed the performance of 12 employees, monitored sales production and made sure team met performance metrics.
  • Develop individual team members, identified and schedule trainings.
  • Recognized team member's production and provide feedback.
  • Trained new hires basic policies and company safety standard procedures.
Assistant Manager, 08/1997 to 07/2005
McDonaldsCity, STATE,
  • Supervise 25 to 30 employees, including shift Managers.
  • Oversaw areas of the building and work stations to be ready for production.
  • Confirm that tasks were accomplished such as stocking and cleaning.
  • Scheduling interviews, hired new employees, paperwork, production reports and ordered new inventory.
  • Responsible for service time averages, labor percentages, customer service and relations and made sure all standards of quality and service were met.
Certified: Counseling, Expected in Present
Escol College - Tucson, AZ

Coursework in Communications and Psychology

Associate of Science: Criminal Justice, Expected in May 2009
Brown Mackie College - Tucson, AZ

Associates Degree in Criminal Justice

Bachelor of Science: Criminal Justice, Expected in March 2012
Brown Mackie College - Tucson, AZ

Bachelors of Science in Criminal Justice

3.5 GPA


Bilingual Spanish/English


Teaching, Counseling, Singing, Guitar Player

Martial arts, kick boxing, yoga.

Additional Information

Junior Achievement Volunteer 2015

Eight Hours teaching a kinder garden class 2015

Habitat for Humanity Volunteer 2014

Training in Call Center Technology 2013

  • Professional Skills:
  • Four years Office Administration in a Financial Institution
  • Three years of collections experience.
  • Seven years as an assistant manager.
  • Two year Translating documents from English/Spanish and Spanish/English.
  • Communication, leadership, quick problem solving tactics, data management, prioritizing, meeting deadlines and providing great customer service. Eight years of experience in data entry in a high volume call center.
  • two Years Account Management Experience

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • Escol College
  • Brown Mackie College
  • Brown Mackie College

Job Titles Held:

  • Document Specialist
  • Home Owner Support specialist
  • Account Manager
  • Collections Bilingual Specialist
  • Bilingual Customer Service Sales/ Lead
  • Assistant Manager


  • Certified
  • Associate of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: