- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
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Data Organization
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency..
Help Usa – Bronx, NY,
- Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.Assisted with the development of the call center's operations, quality and training processes.
Cca Global Partners – Saint Louis, MO,
• Actively worked over 100 Spanish Speaking Clients in order to Modify loans
• Provided strong bilingual customer service, analytical understanding of credit bureau process, appraisals, explains tax returns and property insurance.
• Explain and Translate Mortgage Documents to Spanish speaking Customer.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Kneaders Bakery & Cafe – Ahwatukee, AZ,
- Explain Modification, Short sale and deed in lieu liquidation programs.
- Led a team of customer service representatives to increase service center profitability.
- Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
- Provided strong bilingual customer service, analytical understanding of credit bureau process, appraisals, explains tax returns and property insurance.
- Explain and Translate Mortgage Documents to Spanish speaking Customer.
CitiMortgage – City, STATE,
- Answering incoming and making out bound telephone inquiries from borrowers.
- Negotiate payment arrangements with the goal of keeping the borrower in their home and minimizing foreclosures.
- Taking down payments to help customer keep mortgage as current as possible.
- Help with Spanish requests.
AFNI – City, STATE,
- Managed the performance of 12 employees, monitored sales production and made sure team met performance metrics.
- Develop individual team members, identified and schedule trainings.
- Recognized team member's production and provide feedback.
- Trained new hires basic policies and company safety standard procedures.
McDonalds – City, STATE,
- Supervise 25 to 30 employees, including shift Managers.
- Oversaw areas of the building and work stations to be ready for production.
- Confirm that tasks were accomplished such as stocking and cleaning.
- Scheduling interviews, hired new employees, paperwork, production reports and ordered new inventory.
- Responsible for service time averages, labor percentages, customer service and relations and made sure all standards of quality and service were met.
Escol College - Tucson, AZ
Coursework in Communications and Psychology
Brown Mackie College - Tucson, AZ
Associates Degree in Criminal Justice
Brown Mackie College - Tucson, AZ
Bachelors of Science in Criminal Justice
3.5 GPA
Bilingual Spanish/English
Teaching, Counseling, Singing, Guitar Player
Martial arts, kick boxing, yoga.
Junior Achievement Volunteer 2015
Eight Hours teaching a kinder garden class 2015
Habitat for Humanity Volunteer 2014
Training in Call Center Technology 2013
- Professional Skills:
- Four years Office Administration in a Financial Institution
- Three years of collections experience.
- Seven years as an assistant manager.
- Two year Translating documents from English/Spanish and Spanish/English.
- Communication, leadership, quick problem solving tactics, data management, prioritizing, meeting deadlines and providing great customer service. Eight years of experience in data entry in a high volume call center.
- two Years Account Management Experience
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School Attended
- Escol College
- Brown Mackie College
- Brown Mackie College
Job Titles Held:
- Document Specialist
- Home Owner Support specialist
- Account Manager
- Collections Bilingual Specialist
- Bilingual Customer Service Sales/ Lead
- Assistant Manager
Degrees
- Certified
- Associate of Science
- Bachelor of Science
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