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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Data representation
  • Project support
  • Log updating
  • Archiving skills
  • Document control
  • File systems coordination
  • Electronic document preparation
  • Call center operations
  • Providing customer support
  • Analytical abilities
  • Training experience
  • Report preparation
  • Communicating with clients
  • Quality assurance optimization
  • Performance monitoring
  • Technical troubleshooting
  • Interpersonal skills
  • Customer communications
  • Call center experience
  • Resolving issues
  • Data entry
  • Payment processing
  • Prospecting skills
  • Account updating
  • Quality assurance controls
Experience
08/2019 to 05/2021
Document Reviewer Primrose School Brooklyn Park, MN,
  • Provided current and useful information in support of business decision making by gathering process and operational information, organizing points and analyzing trends.
  • Maintained security and data integrity of databases.
  • Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
  • Assisted end users with resolving electronic content access issues while maintaining security standards.
  • Set up documents for individual projects based on specifications.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Converted documents for specific personnel or project needs.
  • Archived files
  • Completed documents and work requests according to company standards.
  • Verified accuracy and integrity of supplied data against established standards.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Set up, optimized and enforced consistent document management policies.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Created and edited documents, mail merges and graphics using diverse programs.
  • Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
  • Filled out and stored transmittal logs for permanent records.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Monitored activities to assess compliance with records policies and document management regulations.
05/2017 to 12/2018
Teaching Assistant Williams Bros. Health Care Olney, IL,
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Retained interest and maximized receptive learning by educating students utilizing instructional techniques, including hands-on curriculum.
  • Wiped down desks and gave students hand sanitizer to avoid germ spread.
  • Attended in-services, workshops and seminars.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
12/2017 to 02/2018
Cashier Loma Linda University Medical Center California, MD,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
03/2015 to 12/2015
Host Bush Garden City, STATE,
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Set up and decorated menu marketing boards with current meal and drink specials.
Education and Training
Expected in 02/2015
High School Diploma:
Stepping Stone High - Tampa Fl,
GPA:

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Resume Overview

School Attended

  • Stepping Stone High

Job Titles Held:

  • Document Reviewer
  • Teaching Assistant
  • Cashier
  • Host

Degrees

  • High School Diploma

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