Customer Service and Collections Specialist with seven years experience. Background includes extensive knowledge of the Financial Services Specific focus areas are mortgage, collections and audit. Provide solid leadership skills who dependably achieves department goals. Customer Service communication and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Skilled focal point between company business partners and customers in the exchange and reconciliation of payments, escrow, and legal information. Proficient in problem solving, analyzing,audit and providing detailed reports for current and future transactions. Develops successful audits to improve profitability and reduce financial lost and errors. Skilled with customer service inspired and motivated to help customers build their financial independence.
Attention to detail,10-Key, Active Learning, Excel, mail, Microsoft Office applications, MS Word, Research, spreadsheet, Training, Teamwork,
10-Key Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry, Documentation, Email, Internet Research,Audit, Research, Spreadsheets, Telephone Skills, Time Management, Type 40 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Proofreading.
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