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document production specialist office messenger resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Flexible Copy and Print Associate skilled in using technical tools and systems to set up and produce copy and print materials for various customers. Accomplished at working productively to meet and exceed target worklists. Excellent communication and relationship-building skills. Proficient in Microsoft Office Suite, including Microsoft Outlook and Excel. Skilled in posting mail with Neopost and FedEx. Quick learner with computer software and programs. Technologically advanced with great troubleshooting skills and excellent research abilities. Polite and respectful professional that takes pride in their work.

Skills
  • Microsoft Office
  • Customer Service
  • Computer Skills
  • Distribution Services
  • Mail Delivery
  • Active Listening
  • Organizational Skills
  • Work Ethic
  • Reliable and Trustworthy
  • Problem Resolution
Experience
04/2018 to Current Document Production Specialist/Office Messenger Jennings Builder Supply | Franklin, NC,
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Conferred with internal and external partners to address office or administrative deficiencies.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Dispersed incoming mail to correct recipients throughout office.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Copied documents and handled binding for finishing work.
  • Prioritized workload to achieve maximum output and meet customer deadlines.
  • Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
  • Adjusted equipment and computer interface to print various sized projects using different paper stocks.
  • Implemented quality control measures to check projects for accuracy and efficiency.
  • Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
  • Sorted, verified and staged finished work for approval, binding and distribution.
  • Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
  • Operated equipment high-volume photocopiers, printers and folding and inserting machines to manage over 50 projects per week.
  • Loaded copy machines with blank paper, toner or film.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated mail processing equipment and manually sorted mail.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Placed mail into appropriate PO boxes.
  • Inspected times, dates, addresses and stamps of incoming and outgoing mail and checked for contraband.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collected and distributed records between personnel and outside stakeholders.
  • Maintained adherence to stringent delivery deadlines.
  • Mailed outgoing mail and distributed company's incoming mail to keep communications current, speedy and relevant to current activities.
  • Obtained official signatures and required payments for different types of deliveries.
  • Served court orders, summonses and subpoenas.
  • Provided proof of service and affidavits.
  • Recorded time and place of delivery of each court order.
  • Filed, faxed, copied and scanned documents and pictures into database.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Displayed superior confidentiality in mail, telephone and in-person communications.
  • Provided administrative support services for senior partners and firm associates for various types of litigation.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Prepared registered and certified mail for dispatch.
11/2017 to 04/2018 Flooring Sales Specialist Eatstreet | Brownsville, WI,
  • Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
  • Helped customers choose between different flooring types such as carpet, hardwood and laminate.
  • Offered information about pricing, payment and delivery options.
  • Checked in with customers to determine satisfaction and respond to questions.
  • Stayed up to date on latest styles, trends and available flooring brands.
  • Helped customers choose materials based on cost, expected traffic and overall appearance.
  • Sold tile, laminate, carpet, vinyl, and wood flooring successfully by highlighting benefits and connecting customers with optimal colors and materials.
  • Handled in-store, web-based and telephone inquiries from residential and commercial customers.
  • Employed persuasive communication skills to engage customers and overcome objections.
  • Managed entire sales process from initial consultations through contracting and final installation.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
08/2017 to 04/2018 Paint Department Sales Associate The Home Depot Inc | City, STATE,
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended products and services to suit customer needs.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
06/2009 to 05/2017 Food Delivery Driver Cloud And Company | City, STATE,
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Trained new staff in food delivery, money handling and customer service processes.
  • Maintained vehicle according to company and state safety requirements.
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Education and Training
Expected in 06/2011 to to Associate of Applied Science | Individual Studies Jamestown Community College, Jamestown, NY GPA:
Expected in 06/2007 to to High School Diploma | Salamanca Junior/Senior High School, Salamanca, NY GPA:

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Resume Overview

School Attended

  • Jamestown Community College
  • Salamanca Junior/Senior High School

Job Titles Held:

  • Document Production Specialist/Office Messenger
  • Flooring Sales Specialist
  • Paint Department Sales Associate
  • Food Delivery Driver

Degrees

  • Associate of Applied Science
  • High School Diploma

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