Document Collection Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

HR certificate obtained with over a year of heavy administrative and customer service experience.

  • Human Resources Certificate: Recruiting, Payroll, Benefits, Employee Relations
  • Durable medical equipment (DME) industry experience
  • Record filing and auditing
  • Enterprise Resource Planning (ERP) experience
  • PC and Microsoft office experience: Excel, Word, Outlook, PowerPoint
  • InContact experience
  • Kronos and Oracle experience
  • Filebound experience
Document Collection Specialist, 03/2018 to Current
Butler Technical Group Richardson, TX,
  • Collects and analyzes medical records for product eligibility, auditing, and insurance billing purposes, mainly for Medicare patients
  • Verifies and obtains any missing information, and documents patient insurance information at time of service
  • Verifies health insurance coverage, eligibility dates, obtaining in and out of network benefit amounts, out of pocket limits, deductible information, life time maximums, and co-payment amounts
  • Obtains prior authorization for inpatient and outpatient services from government, commercial, and state agencies as needed
  • Answers questions from customers, clerical staff, insurance companies, and physician offices
  • Makes patients fully aware of financial obligations


  • Assigned extra responsibility and covered other roles when vacant
  • Help assist coworkers adjust to rapid policy and procedural changes
  • Quickly calmed customers by researching and resolving their issues, enhancing customer retention and trust
  • Implemented a new approach to tackling invoice handling goals, meeting a goal of 90% invoices processed less than 3 days old
Insurance Agent/ Broker, 02/2017 to 12/2017
Dean Health Deerfield, WI,
  • Sell various types of insurance policies to businesses and individuals on behalf of Farmers Insurance, including automobile, fire, and property insurance or specialized policies, such as marine and farm/crop insurance
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Calculate premiums and establish payment method
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the property to be insured, and to discuss any existing coverage
  • Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts


  • Retained customers and enhanced policy packages by educating clients and determining what coverage lies in their best interest
  • Gained clients by explaining unique features exclusively in Farmer's insurance policies
  • Educated home buyers whether or not the home they wanted to finance would be insurable during escrow, gaining their trust and business
Administrative Assistant, 10/2016 to 11/2016
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Locate and monitor overdue accounts, using a computer.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging records.
  • Compute, record, and proofread data and other information, such as records or reports.


  • Improved department efficiency and organization by filing documents and checking computational errors on accounts payable reports
  • Updated client information and documentation on existing accounts, allowing accounts payable to focus and process new accounts
  • Allowed accounts payable to process more accounts effectively with less error by pre-reviewing and editing account data
Guest Services Representative, 05/2014 to 07/2016
  • Organize Guest Services handbooks
  • Clean designated areas and information booths
  • Report emergencies or any suspicious activity on a radio system
  • Learn codes within handbooks, park maps, and radio systems
  • Assist multiple people in loud, crowded, and fast paced environments


  • Gained reoccurring and new guests to the fairgrounds by providing immediate, concise, and accurate answers to their questions
  • Gained trust in reoccurring guests by researching and providing accurate information that was not available online, in a park map, or handbook
  • Helped guests beyond assigned duties by assisting them with finding belongings, first aid, and walking them to destinations throughout the park
Education and Training
Certificate: HR Management, Expected in 12/2016
University of California, Irvine - Irvine, CA
B.A: Philosophy, Humanities and Law, Expected in 06/2016
University of California, Irvine - Irvine, CA
: General Education, Expected in
San Francisco State University - San Francisco, CA
High School Diploma: , Expected in 05/2012
Orange County School of The Arts - Santa Ana, CA,

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Resume Overview

School Attended
  • University of California, Irvine
  • University of California, Irvine
  • San Francisco State University
  • Orange County School of The Arts
Job Titles Held:
  • Document Collection Specialist
  • Insurance Agent/ Broker
  • Administrative Assistant
  • Guest Services Representative
  • Certificate
  • B.A
  • Some College (No Degree)
  • High School Diploma

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