Detail-oriented document management specialist with a solid record of success in Business/Administration over 5+ years of progressive experience. Knowledgeable about organizing files and workflows according to company, client and project specifications. Desiring to apply expertise to challenging new role with [Company].
Skills
Document control
Project support
Workflow management
Electronic document preparation
Organization
Team building
Communications
Problem resolution
Project organization
MS Office
Operational improvement
Administrative support
Process improvement
Customer service
Planning and coordination
Relationship development
Inventory management
Team management
Education and Training
University of Maryland - Baltimore CountyBaltimore, MDExpected in 05/2021 ā āMaster of Science:Industrial Organizational Psychology - GPA:
GPA: 3.77
University of Maryland - College ParkCollege Park, MD, Expected in 05/2017 ā āBachelor of Science:Marketing - GPA:
Completed 122 semester hours, GPA: 3.36
Montgomery CollegeRockville, MDExpected in 2015 ā āAssociates of Art:Business Administration - GPA:GPA: 3.63
Experience
Caterpillar - Document Analyst Arkansas, AR, 03/2018 - Current
Provides assistance with technical support for the Office of Defects Investigations NHTSA , both inbound and outbound, including document sorting, logging and work order creation.
Performs support tasks to NHSTA employees which involve dissemination of information regarding vehicular safety through both internal and public databases,.
Assist with senior NHTSA officials in reviewing plans, analyzing complaints and concerns and develop new methods for improving and strengthening system requirements, carrying out and revising operating procedures, conducting evaluations, reviewing plans and operations for conformity and compliance with Federal regulations and requirements, procedures and policies, and providing technical assistance.
Assists senior NHTSA officials with the preparation of documents and the data-entry associated with given documents, document analysis, and correspondence by using software programs to redact confidential information, revise data entries, and sort through files and documents in internal databases in support of agency affairs.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Scanned and cleaned up documents using Adobe.
Verified accuracy and integrity of supplied data against established standards.
Completed quality assurance reviews to assess accuracy of data and validate results.
Assessed data and issues and directed concerns to business unit leadership when appropriate.
Consulted with the Marketing Staff to integrate online marketing research, such as creation of modernized websites, email promotions, viral marketing campaigns, email campaigns/social media content, and hosting informational Webinars.
Collected and analyzed sales data, utilizing Web Traffic Metrics, such as page visits, transaction size, link popularity, click-through rates, and cost-per clicks.
Performed market analysis and researched latest trends to identify and develop marketing strategies across multiple sales channels, while simultaneously discovering new security solutions.
Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Designed, built, and maintained web sites, using authoring/scripting languages, content creation/management tools, and digital media.
Gathered data from focus groups and surveys to compile into marketing reports.
Metropolitan State University Of Denver - Student Administrative Assistant Denver, CO, 06/2015 - 06/2017
Performed structured, entry-level work designed to develop a more in-depth knowledge and skill in the academic support field.
Practiced excellent communication by tending to student inquiry/concern regarding Success Center Services.
Managed and maintained calendars, appointments, and performed administrative functions for writing coordinators and academic support coaches.
Analyzed a variety of accounts using the customer relations management software portal, in addition to guiding students who need test/other educational assistance, providing them with test proctoring throughout the center.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prepared, produced and assembled a variety of written documents, utilizing various software applications appointed by the academic support center.
Presented correspondence for review, using proper format and grammar.
Managed and trained new employees on company policy and procedures, while also performing other duties as assigned.
Recognized by management for providing exceptional customer service.
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