distribution manager resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Over 20 years' experience in the culinary arts and customer service Over 10 years skillful workforce oversight, multitasking projects and large teams covering 24-hour work cycles Goal-oriented with strong leadership capabilities, focused communication, and proactive problem-solving. Familiar with Excel, Word, Outlook, Teams, Slack, Asana, Jotform, various routing software, Dolce, and additional database and software applications. Detail-oriented Distribution Manager recognized for superior service in the distribution. Proven skills in supply chain management and operational excellence. Hardworking and organized with expertise in team managment. Offering over twelve years of customer service success.
Skills
Equipment Maintenance and Inspections
Service Provider Communication
Onboarding and Training
Logistics Integrations
Logistics Planning
Interdepartmental Collaboration
Emergency Operating Procedures
Verbal and Written Communication
Cost Analysis
Logistics Data Analysis
Shipping Activity Oversight
Logistics Database Management
Issue Resolution
Inventory Management Software
Regulations Compliance
Customer Service
Product Transportation
Vehicle Inspection
Receiving Oversight
Complex Problem Solving
Logistics Analysis
Workforce Management
Analytic Tools and Methods
Equipment Inspections
Improvements Recommendations
Inventory Management
Standards Documentation
Logistics and Supply Chain Software
Problem-Solving
Critical Thinking
Recruiting and Interviewing
Detail-Oriented
Time Management
Logistics Processes Planning
Warehouse Safety Programs
Work Planning and Prioritization
Experience
12/2017 to CurrentDistribution ManagerAvantor | Louisiana, MO,
Promoted from Catering Manager to Distribution Manger, senior leadership, after one year
Maintain oversight of the distribution warehouse operation which consists of 3 teams; packing, and daytime and overnight delivery shifts
Lead a 25-member workforce, overseeing hiring, scheduling, ongoing training, coaching, counseling, and annual reviews
Order product with accurate projections of production and sales, and present weekly inventory forecasts
Create and implement delivery routing including will-call pickups and large inventory distribution
Manage vehicle fleet records and maintenance scheduling
Uphold vendor relations including working with accounts to ensure outstanding customer service and delivery execution is consistently met
Keep meticulous daily FDA paperwork, consistently passing quarterly audits
Tracked goods to verify delivery timetables and effectively route to final destinations.
Drove client retention by delivering exceptional customer service.
Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
Proactively identified and solved complex strategy problems impacting business direction.
Reduced process lags and effectively managed 25 associates to ensure optimal productivity.
Reduced process lags and effectively managed 25 associates to ensure optimal productivity.
Prepared inventory for shipment by attaching tags and labels.
Implemented on-the-job training activities to cross-train employees on various tasks.
Directed investigations to verify and resolve customer or shipper complaints.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Created and enforced policies and procedures for entire logistics team.
Established and monitored specific supply chain-based performance measurement systems.
Coordinated and monitored outgoing deliveries, keeping abreast of delays and other issues.
Handled departmental scheduling to maintain proper staffing for shifts.
Developed and documented standard and emergency operating procedures for shipping products.
12/2016 to 12/2017Commissary ManagerElior | Olathe, KS,
Managed day-to-day operations with supervision of employees and product purchasing
Maintained inventory and purchasing totals with accurate budget oversight
Produced and delivered dressing to all brick-and-mortar stores
Ensured accurate delivery counts
Responded to Store Manager concerns and conveyed details about results.
Trained new hires on customer service and rotation practices.
Suggested additional items to Management to increase sales.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Evaluated individual and team business performance and identified opportunities for improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
12/2010 to 12/2012Cook/Grab and Go LeadOllie's Bargain Outlet | Atlanta, GA,
Successfully refined and implemented new projects including Pre-Pack/Grab-and-Go programs
Inventory oversight and catering production, with appropriate product handling and utilization
Effective problem solving in a busy kitchen environment
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Provided ongoing training to address staff needs.
Reviewed completed work to verify consistency, quality and conformance.
Established and enforced clear goals to keep employees working collaboratively.
Planned and managed resources to consistently meet production, quality and cost goals.
Assessed company operations for compliance with safety standards.
12/2002 to 12/2008Assistant Team LeaderWhole Foods | City, STATE,
Successfully executed new programs, including product marketing and placement, that raised sales by 20%
Integral team member responsible for clearing a labor deficit of $20,000.00
Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
Led and directed 8 supervisors and 3 Sous Chef's performing food production, customer service,and delivery and collaborated with store leadership to boost overall store performance.
Formulating, writing, and implementing new team member, customer service, kitchen, and driver policies
Delegated daily tasks to team members to optimize group productivity.
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Fostered positive employee relationships through communication, training and development coaching.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Trained, supervised, and evaluated team members, coached on improvement of leadership skills
Diplomatically resolved team member disputes and customer complaints
Conducted annual performance reviews
Maintained accurate product purchasing and inventory counts with budget
Implemented a successful kitchen-wide sanitation program
Education and Training
Expected in 05/1993 to to High School Diploma | Delgado Community College, New Orleans, LAGPA:
Certifications
Project Managment, Evergreen State College - 2022
Supervisory Certificate, Evergreen State College - 2022
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